Jamestown Mattress

It is so rare these days to have a truly spectacular customer service experience, but that is exactly what happened for us with Jamestown Mattress. My husband and I had been searching forever to find the perfect mattress and were having a difficult time finding anything that worked for us. We stayed over at my in-​laws house and, to our surprise, had the best sleep of our lives! We looked far and wide for the mattress that his parents owned, but it had been discontinued years ago. We called up the manufacturer, Jamestown Mattress, and were amazed to find out that they would custom make a mattress to the specifications of their discontinued mattress! And even though we live in Austin, TX they arranged to have it shipped to our door. We both would have expected such service to have cost a fortune, but we were amazed to find out that this mattress was THOUSANDS of dollars less than the Tempurpedic mattress we tried and hated.
Overall, a rare and wonderful customer service experience. We are extremely pleased.

I found shopping for a mattress very confusing. Every store you go to has a different selection. The national brand names seem to mean nothing because the models change from store to store.
As a result I took to the Internet and found a site call
which gives very good information on what to look for and also has a nice blog where people share their buying experiences.
This brought me to Jamestown Mattress Company. These guys are a family owned manufacturer of mattresses. The buyers on
highly recommended them and I went to their Henrietta location.
Jason, the manager, was highly knowledgeable and very helpful. He explained the various materials used, reasons why to chose one or the other mattress, as well as pros and cons to some models.
In the end I purchased their Dynasty Plush mattress for, what I consider, a fair price. The mattress was delivered on time a week later. The sleeping experience is — just WOW. The mattress is everything I was looking for and more. I am so much more rested than before.
Quality of product: Outstanding
Service in store: Outstanding
Free Delivery: Oustanding
As we replace the other mattresses in our home I will go back to Jamestown Mattress.

The showroom looks shabby. the beds are no real value compared to other places where you can buy name brand beds with reputable products proven to last.
I have shopped around and you can find reputable brands at same pricing, if not lower priced as these generic beds.
The company itself is run by a family that has no sense of how to run a business and slowly but surely running the company out of business. 2 locations have closed in past 2 yrs, turn over and major cut backs in staff and reduction of store hours. Read the writing on the walls people.
Buyer beware! The beds delivered are not made to the same standards as what is on the floor. This is misrepresentation of the product and the owners will not care enough to return service calls or make the bed right for the customer. They cower away in their factory expecting the stores to be successful by simply placing themselves in the middle of the competition but no real advertising.
You can find better values at other stores with brands you can trust at BETTER pricing when you really compare what’s on the inside for the price and with a company that will be there in 5 yrs for warranty work.

The husband and I needed a new mattress — badly! We had tossed our ten year-​old mattress prior to moving into our new house and had been sleeping on the guest bed for nearly six months. Our guest bed is full size and sorely inadequate for my sweetheart and I, and our five sprawling cats!
I assumed I would scan the ads from local departments stores and look for a good sale. The problem, I soon discovered was, there really was not a way to comparison shop. It seems that major brand name mattress companies customize labels, fabric, etc., for nearly each store. There wasn’t a simple way to compare apples to apples. I had to dig a little deeper and spend a little more time researching EXACTLY what I wanted and go store to store to find those specs.
While I was greatly anticipating a blissful night of sleep, I didn’t want to spend a lot of time researching, documenting, and shopping. Furthermore, I was getting a little tired of pushy salespeople who could not answer my questions and got impatient as we rested on various beds.
Then I discovered the Web site mattress underground. Holy smokes! It was an everything-​you-​wanted-​to-​know-​about-​mattresses-​but-​did-​not-​know-​to-​ask. (I highly recommend viewing this site. There is sooooooo much to mattresses besides manufacturer and price.) And that is where I learned about purchasing form factory direct shops. I never, never would have thought to purchase from a place like Jamestown Mattress, otherwise.
Armed with all the information I had learned from the Web site, the husband and I and two friends headed to JM. The manager, Jason, was amicable, and not pushy at all. In fact, he was a little too hands-​off for me. It was clear he was knowledgeable enough, but only after I began the conversation. It was of little concern for me, because I had learned so much from the site. He simply needed to confirm my assumptions.
We chose Majestic Dreams (individually wrapped pocket coils with 100% natural latex in the euro top.) I chose a higher density foam that normally comes with it and chose a different fabric for the top — all at no extra charge.
The delivery date was given to us at the time of purchase (about a week’s time). We did not receive a phone call they day prior, securing a window of delivery. I called Jason and he gave me the telephone number to the delivery office. They were quite back logged due to the weather, but told me they would arrive between noon and one. They called me about an hour later confirming the time, and arrived promptly.
We’ve had the mattresses for five days and love it. It’s even more comfortable than we remembered and we got it a more than a reasonable price.