Precision Door Service of Rochester

Let me start by saying I have used them twice before and had nothing but great things to say. Sadly all that doesn’t even matter after how I was treated today by someone at this specific location. The customer service based in Florida was fantastic but todays experience made me not even want their services anymore since this is the only Rochester location I was told.
I called to see where I could buy a Garage door remote. The woman on the phone said I could stop by a location and grab one. So that’s what I did. When I got there, there were 2 dogs sitting by the door and on the window was an «open» sign.
I stepped in and immediately the dogs ran and jumped on my son who is 5 and kept jumping all over him until I whistled. Mind you the girl there not once called her dogs off. Then she says to me in a very rude tone «uh can I help you?» .I tell her I’m looking to get a garage remote and she states.“we don’t even sell those here, we’re just a service place.” I say ok well they told me I could pick one up here. «They who?» .the company…“welll we don’t sell them so what do you want again?” .A remote.“welll we don’t have them sooo”. Ok well is there a place you could suggest to pick one up at?. «I don’t know, google it and buy it online». At that point I walked out in which she immediately locked the door and changed the sign to close even though they are open until 5pm. I called the company and they were very sorry and shocked I was treated that way. Turns out it was the owners sister. sister or not customer service is just logical thinking to me. She had none. Sad really. They said the owner Ron would call to talk about the incident… lets just say I wont hold my breath.
On top of that my son had a sever allergic reaction to her dogs or their saliva i’m not quite sure but it was severe enough that at his dentist appt which was right after they questioned if he needed an epi pen. He didn’t thank god. So disappointed and just disgusted.