Rochester Ford

We purchased a 2010 mini van. Hector was very helpful and knowledgeable… He made the entire process easy I’d recommend both Hector and Rochester Ford…

Dont do buisiness with these goons. We went there for a accident appraisal and they half assed everything, let us drive away with no fluid in the radiator and our motor almost blew up on the way home, shoulda sued the pants off this joke of a dealership. We also had a friend purchase a vehicle with bad components, its been two months and no fix in site yet!

My fiancé and I bought a Ford Escape last week. We were helped by Mark. He was extremely helpful and knowledgeable. We were very happy with our service. After the paper work was signed he even took the time to connect our phones to the Bluetooth in the car after the store was closed.
The only downside was under the hood was not cleaned and had dead leaves. Once Mark saw it though he immediately promised to have the car detailed and he called us the next day to come in and have it cleaned.
Overall very good service! We will be looking here again when we are ready to buy another vehicle.

I don’t normally take the time to write reviews but I am this time because I’m tired of being given wrong information by this place. I purchased tires from this dealership less than two years ago on a ‘buy three get one free’ deal with free tire rotations. When I went there last week for an oil change, they indicated my 60,000 mile Michelin tires were in the danger zone after less than 40,000 miles. When I asked Ford about a discount from Michelin on the tires, they told me I could get discounts on only 3 of the tires since I bought them on a buy 3 get 1 free option. Then they proceeded to give me a quote that didn’t look like any deal to me. I called Michelin, who told me I should get a discount on all four tires, not just three. I then priced out tires at one of their competitors, and got the same tires that Ford quoted me, for $ 117 less total.
When I was there back in July, Ford told me I had a power steering leak and it would cost about $ 1000 to fix it. This information was given without anything written down. When I came back last week for an oil change, I asked them to check on the leak and give me an estimate, they said they didn’t see any leak, nothing needed to be done, but there might be something wrong with my radiator. So either the first technician was wrong, the second technican was wrong, or they are making things up.
My last complaint is about their typed-​up «inspection sheet.» On the same day they told me my battery was very low, the inspection sheet said the battery was good. It also said «tire tread depth measurements were checked and are ok at this time. Tire tread depths are ⁷⁄₃₂ or greater.» This tells me their inspection sheets are a joke or at the very least they have sloppy quality controls.

The sales experience my husband and I had buying our new escape here a couple years ago wasn’t the best. There was a definite lack of communication between the employees and us which was extremely frustrating. However, when we brought in our car in a couple days ago to get some recalls fixed, tires put on, and our radio fixed, Josh did a phenomenal job in helping us out. We felt as though he was being completely honest with us, and not trying to take advantage of us. He made the experience for us more pleasant than we thought it could be.

Would rate a zero, but that isn’t an option. We got a little surprise in early 2013 that we had a baby on the way. We had two older cars, just graduated college and were looking for a reliable car. Of course, we went into Rochester Ford thinking of spending $ 10 – 15,000 on a SUV. We find out that we are underwater in both cars, so they talk us into a New SUV. Which is fine, but the problem I have with Rochester Ford is that they gave us $ 2000 for both cars, telling us that they won’t get much out of them… blah, blah, blah. They made it seem like that the cars are only worth $ 2500, tops. Whatever, I know how dealerships work… but then we closed the deal, thinking they might get $ 1000 or so out of each car. Then a week later I checked their website and they had both cars listed at $ 6000 each! Now, it’s one thing to make money off of people, but to make $ 8000 off us, in our situation made me sick. We ended up adding $ 8,000 in negative equity to our new vehicle. I trusted these guys, thinking they would understand we have a baby coming and would help us out, nope, they don’t care about the customer, just the $. If anyone asks me where they should buy a car, and a lot of people do, I always tell them where to not go to buy a car. All in all, do not buy a vehicle at Rochester, anything, Ford, Mazda… ect. I thought Dave Sylwester cared about us, but no, sadly, he did not. After the sale, we never got a Thank you, or anything after spending $ 40,000. Sad, but I got over it, I hope the money you made off of us is worth the reviews.

This place takes the awful dealership customer service reputation to a whole new level. When my truck broke down in Rochester a few years ago, I had it towed to this ford dealership. I waited half a day only for them to tell me that the kill switch was activated (something that should take a half hour at most). They charged me $ 400 for this.
What irritated me the most thought was their lack of communication. I called numerous times to get status updates and they kept ignoring me or telling me that the mechanic would call me back. In fact I found out what the issue was by calling and hearing the mechanic say «oh yeah your car is ready to be picked up. It was teh kill switch.» I rather have my truck towed all the way to Minneapolis before ever going back to these criminals.