Dunkin Donuts Baskin-Robbins

Never ever buy a birthday cake from Baskin Robbins. First no selection, 2^nd $ 32 for a pre-​decorated and no choice but they charge $ 3 additional for it. They did not write the person’s name who it was for. John the store manager absolutely could have cared less. Terrible customer service, expensive and lousy product. Had too give minimum 1 star but they should be 0!

Last time I go to the 161 location. Spent 5.50 on a old tasting coffee and a crappy chicken biscuit and 6 tater rounds. Figured I’d try something different from getting a bagel with cream cheese which always got screwed up.

This location is so inferior to the Dave Lyle location that is should be closed and completely retrain the entire staff. I go to DD… let me rephrase… I went to DD at least 3 – 4 times a week until my most recent visit to this location. I have a registered DD card and use it every time to redeem promotional coupons and earn rewards.
My last trip was really unpleasant. They patronized me and treated me like I was an idiot. They overcharged me and when I brought it to the manager’s attention, he told me I needed to call the customer service number on my rewards card. Of course this was on a weekend and they only have traditional M-​F 8 – 5 hours.
I even gave him the chance to make is right by clarifying and saying «so let me get this correct – you overcharged me, I know you overcharged me — I brought it to your attention that you overcharged me… and you’re still not going to do anything about it but tell me to call corporate customer service to see if they will credit back the difference to my card?». His thoughtful response…“Yes, that’s right”.
I was so mad! My wife knows this stuff typically doesn’t get under my skin but I have completely stopped going to DD now. They lost a person that spent at least $ 40/​month there.

After living in Massachusetts for 15 years, I really love DD. However, the DD’s down here don’t seem to be the same. The coffee is similar — which is very important — but the selection always seems to be poor. Like they have to run down to the local supplier to get product.
On my last trip, they had very few bagels — we couldn’t even order a dozen. So, we got 3 poppy seed.
Our regular bagel place is Bagel Boat in Lake Wylie SC. Their selection is always very good and the quality is fantastic.

Dunkin Donuts /​Baskin Robbins is A-​OK in my book. The service is always friendly, the donuts are fresh and their iced coffee always tastes great!
Try: An assortment of munchkins
Avoid: The donut that is filled with the equivalent of cake frosting…))))quivers ((((