Lowe’s of Rock Hill

If I could give this store zero stars I would. Worst customer service ever. The mangers (especially Rachel) are rude and unprofessional. Asking the employees to perform a simple task, such as locating your online order, is like pulling teeth. And if they tell you they will call you back don’t hold your breath! After having to deal with the likes of Rachel I will never shop here again.

really the same as any other, the problem, self checkout. I mean, you cant open one register? really. we were piled up at the self checkout and some woman came around from customer service. stared at us all for a few minutes. them meandered over to open a register. how lazy of her and lowes. you want me to come and unload your trucks too? you want me to do it all? show me the discount. do what we pay you to do.

We entered in at the garden section after asking an employee in the parking lot where we could find patio umbrellas.
We found the umbrellas with no problems but had some trouble figuring out what was included in the enclosed packing the umbrellas were in, and went and asked one of the two cashier to get us some assistance, she picked up the phone and made the request and someone appeared in quick amount of time.
After selecting an umbrella, we went just inside the doors of the garden department to look for backyard foggers or insect repellent. I have a preference for the foggers since they attack a larger area, and the person I found to help me insisted they didn’t sell those items. I explained to her that they were just inside the door of the garden area but were part of promotional packages that contained products we didn’t really need. She insisted again that this Lowe’s did not carry that item. I continued to look for a few minutes more and found three different version of foggers just one aisle over from where she and I stood and she insisted they didn’t have them.
I started to go back and bring it to her attention, but what do I care if someone doesn’t know their product line and will allow a big box retailer to miss out on an additional unit per transaction, and adding an additional $ 6 to the days total. But really, how can you work in Lowe’s and not know that they sell outdoor/​backyard bug sprays? Especially on the first weekend of summer???
Other than that interaction, I have to say the check out process went smoothly and even the cashier that had called for someone to assist us with the umbrella knew that they sold foggers and where I wold find them individually sold in the store.

I’d like to first say… that I have always preferred Lowe’s over Home Depot. That being said… I always go to Home Depot now.
Why? When you hear people call Lowe’s…Slows…they’re probably referring to this location. The employees are like Taco Bell drive through workers that are pissed off to be doing their job. There are two workers there that I look for if I need some help and needed to go for something HD didn’t have. They are both retired guys from Pennsylvania/​Ohio/​New York… or wherever around there… but they seem to love talking and helping you out.
Finding help aside from the two I mentioned, is like looking for your wife in a grocery store after you have been separated from her. You’re both looking down every aisle and probably passing each other repeatedly. At Lowe’s however… they’re probably just hiding or pretending to be busy.
I spend an ample amount of money at hardware stores for home projects on a regular basis… and that money now goes to Home Depot.
Lowe’s? Customer service… get some!

Nice lowe’s in the commercial area of rock hill which makes it convient. Nothing stands out as far as your typical lowe’s but staff is usually helpful or at least attempted to try to assist. I prefer the Lowe’s in Fort Mill a little more, seems to be a little larger and a few more products.
Only big gripe i have and not just at this Lowe’s but other one’s as well as Home Creepo is they only have the Self Checkout sometimes… have you every tried to buy a lumber cart full of flooring and the evil selfcheckout ady keeps asking you to «lay down your item in the bagging are», or buy a bag of Portland sand in a 80 lb bag. C’mon keep one register open with a person, because it is very difficult and frustrating with lumber, landscape or most larger items to even attempt a self checkout, please keep one MANED or (WOMAN ED) register open for us who buy more than the RTU Roundup (no i will not explain RTU and you probably waste your money buying it that way;-) .or a bag of lawn bags. GRRRRR… but back on task here Lowe’s is my favorite store (redoing house) and this one fits the bill as most of them do.