Orkin Pest & Termite Control

I can’t believe that a company that charges so much, is this awful with customer service. The first Friday that the tech showed up to treat the outside of my house, he said that they would come back to do the inside to treat the foundation of where my addition meets the rest of my house. I asked him if someone would call me to let me know when they were coming, and he said that he would make sure that they did. No one called me, and the next Friday he shows up out of the blue, when my boyfriend was at my house, while I was dealing with an explosion/​fire at my son’s elementary school. So my boyfriend asked if he could come back and have someone call to schedule an appointment. About 2 weeks go by, and I end up having to call them. The woman who answered the phone, scheduled me for the coming Wednesday afternoon. So I’m preparing for this guy to show up Wednesday, and he shows up the Tuesday before. I asked him, «I thought you were supposed to come on Wednesday?». He says, «Yes, but we are going to be in Union County all day tomorrow.» I proceed to tell/​show him that I had just received a delivery for a shed, which is in a very large and heavy box, blocking the doorway into the addition. I needed the extra day to have my boyfriend help me move the box to a different location until we had time to put the shed up. I showed him the box, just in case he would offer to help me move it out of the way, but he said that he could come back tomorrow and that (union county) is not that far away. If they had just called me to let me know that he had to come a day early, then I may have been able to get the box moved sooner. This is where a simple call would have solved a lot of problems, and avoided wasting anyone’s time. Of course he doesn’t show up at all on Wednesday. So Thursday I call them again, and was told that the guy who was supposed to come was out sick for the past 2 days, but someone will come by on Friday. Now, the guy that was coming by on Friday was great with communication. He called me about an hour before he was supposed to show up to confirm the time and what he was coming by for. The only problem with that was he was coming by for the WRONG THING! He thought he was supposed to be doing a yearly inspection, even though I only set up service about a month ago. I told him it was to complete the initial service in the addition, and he told me, after having to make a call, that someone would come by on Wednesday. I called the Tuesday before to verify that someone would arrive Wednesday (today), and see if I could get a time frame. I set it up for 1 pm with the lady on the phone, and of course no one showed up again. Around 1:40 pm, I called the lady again, and she told me that she tried to contact «her guy», but there was no response, and she would have to call me back. I have not received a call back yet.

I have had the absolute worst service imaginable with this company. I began service just a few months ago and I have already canceled it. First, I called because I thought I heard a mouse. They came and put out glue traps. Those traps were never checked or changed by them. I ended up buying $ 2 wooden traps and caught the little rodent myself. On one occasion the lady answering the phone argued with me. I was also told that my home had been serviced by a technician when it had not. Lastly, a technician came out to do a termite inspection and went into my crawl space. This guy was very nice and informative. Today I went out to pull my trash cans to the road and found that the entrance to my crawl space was WIDE OPEN! This means it had been open for 3 days before I discovered it. Considering the previous service I had encountered it is my fault for not checking behind him. The most helpful person there seemed to be the branch manager, but he can’t service every home and he seems to be the only knowledgable person in that place. I will NEVER use their service again and I don’t suggest that anyone else does either.