Assured Air Systems

Huge disappointment and not reliable. Our air conditioning system, installed in our 100 year old home by Assured Air 3.5 years ago, has been plagued with wet switch problems caused by bad design and placement. The system was installed in an horrific location, which makes servicing the system next to impossible and, in the peak of our roof line, it overheats on a regular basis. We relied on Greg to «engineer» the system for us. We didn’t do our homework. He would keep sending his guys to replace or switch the wet switch back on, but even when we asked he would never come himself to help us come up with a longer term solution. We wanted him to take some ownership, meet with us and fix the problem! We ended up having a huge blow up over the phone after he said, «I never wanted to install the system up there in the first place!» — which was news to us. It’s not as if we forced his hand.
We now purchase a reasonable service contract through AIR GROUP — the service contract is about the price of one of Assured Air’s service calls. They have been sympathetic and attentive and had they done the installation, they would not have installed it where they did nor would they have charged us for a service call for three years after installing the system (4 the second year, 5 the third year-​this summer). We just installed an attic fan with the hope that it will help keep the system from overheating way up in the tippy top of our house. If not, we will have to move the system this winter to another lower more accessible location in our third floor crawl space at enormous expense. We can’t keep having a relatively new system shut off every two weeks of summer operation. It just reminds us that we were idiots to trust someone without really thinking it through and doing all the homework.
We would not recommend Assured Air.