Floor Coverings International Rockaway

Mark did a super job with my mom’s house. He came to her home to bring samples and my mom chose a super soft carpet for the bedroom. For downstairs, she opted for hardwood. Mark and his team did a great job with the installation. They were on time, and they cleaned up for afterwards. What a difference the flooring made.

We hired Mark of Floor Covering International of Rockaway NJ to install hardwood floors in our kitchen and breakfast are, and then refinish an existing hardwood floor. Mark failed completely. When installation was completed, he brought his worker to sand and stain the whole first floor of our beautiful townhouse. The worker did an awful sanding and staining job, completing all 1000 sf in one day, sanding and staining. He definitely had no experience, knowledge and skills. When Mark arrived in 3 days to check on it, and saw the outcome, he pretty much dropped us as hot potatoes. He probably knew he is not capable to fix it. The floor was all different colors, just black spots all over, lines in all direction across the wood planks. Mark pretty much disappeared, never called to find out if we were able to fix this problem. He actually did refereed us to his friend, who after checking the floors, told us that double price of re sanding and re staining must be charged to fix these floors. Mark ruined our floors and stalled our project.
This delayed kitchen cabinet installation, paint and plumbing job. The worst part is that his franchise never returned our phone calls and emails. This company is a joke! Be aware!
This review is for Mark W the owner of the franchise for Floor Coverings International of Rockaway NJ. The owner is irresponsible, the workers have no experience and the prices are high!
This franchise is a joke! They never called us after we complained in our emails and voice messages left in their so called «corporate office».