Alpine Home Air Products

Most unprofessional. They make you feel that you’re dealing with such a good and concerned company, but that’s far from the truth. I purchased a compressor from them, and it was no good, right from the beginning. Alpine expects the customer to make repairs to a defective unit and blames this on the manufacturer. The warrantee claims «return in 30 days for any reason» —NOT. They won’t let you return the purchase, even if it’s no good, and you simply want a replacement!

Will they do seller cheaper. But when you received the Units. Makes sure. Make sure and make sure the check them do not just looking at the box. If units was damaged and you didn’t check it. You on your won

So long story short I ordered a heater and a blower, was sent the wrong blower. Was finally sent the right blower from another company which strangely still wouldn’t work. Why you ask? Because they sent me a cheap heater in a box and put name brand stickers over top of the real heaters name! My service technician said «you have got to be kidding I’ve never seen anything like this.»
Obviously they wouldn’t take it back or now return my emails or phone calls. I saw the bad reviews before I ordered and thought it was probably just a few mad customers but now I see why. Shop here if you want you’ve been warned.

I ordered 3 products from this company to repair my AC unit. First I had to replace the evaporator, which went perfectly well, I received the unit in a timely fashion and it was in good condition so far as I can tell.
Then I ordered a new condenser .
The condenser arrived damaged beyond repair. Cracks in piping causing oil to leak everywhere, the foil mesh on the inside of the case looked as if it had been kicked. So, I contacted them and was instructed to file a claim with the carrier. No problem, I order another condenser.
The second one arrives beat to hell. It looks as if it were dropped down a flight of stairs. SO I contact them again, and submit another claim with the carrier.
It should be noted that these units required a person present to receive the delivery, I was not available but my neighbor signed for both deliveries and my wife arrived home in time to speak to the driver of the second. In neither case did the packaging appear to be damaged to my neighbor or my wife in the second instance.
Long story short Fedex finds no liability on either delivery. Now I contact Alpine again, and they say they can refund the first, but not the second, because I checked a box acknowledging that I would inspect the unit for damage on arrival. This feels like an excuse to offload broken units without liability to me.
So, because an elderly woman who signed for my package didn’t ask the delivery driver to wait while she inspected the 177lb condenser in a box that appeared to be undamaged, I’m out $ 920.99 for a unit that apparently left their warehouse severely damaged.
Never use this company.

Unbelievably POOR customer service. Had a problem because my order wasn’t shipped with all parts. Tried to call them and got a constant busy signal for five minutes. When I finally did get through, I was on hold for over half an hour with NO ONE picking up! Can’t get through to them no matter what I try. DO NOT SHOP HERE. Had to contact my credit card company to dispute transaction/