Baskin-Robbins 31 Ice Cream Stores

All I wanted was some ice cream on a Wednesday night and the hours say that it’s open until 10pm. It was closed at 9:30 when we drove all the way there to get some ice cream for date night. Thoroughly disappointed.

In August I paid $ 100 for an engagement party cake that was supposed to say «Congratulations Taylor and Justin.»
10 minutes before the party I realized it said, «Happy Birthday Taylor and Justin.»
Luckily my sister and her fiancé were good sports and thought it was funny, but I was livid considering we paid one hundred dollars for an ice cream cake. Granted I should have looked at it when I picked it up, (lesson learned) but I still trusted them to get it right.
I went in the other day to see about getting a small cake for my sons 3^rd birthday. I told the girl working (who I also ordered the first cake from) about the last cake and she just looked at me and laughed.
I decided not to pay $ 50 for a small cake that probably wouldn’t be right. I’ll just make him some cupcakes instead.
I don’t think we will be giving them any more of or business.

We walked in and we’re not greeted by the owner or the other worker that were there. There were five of us there. Two people were being helped and there wasn’t anyone in line behind us. They barely even looked at us in the face. The scoops given were small.

I went here last night, being new to the area, you expect BR to be the same as every where but this place was much nicer. There was a nice young kid who helped us out. He was very nice and helpful and we had a very pleasant experience there. Being a chain with usually kids working it, you’d expect the usual detached service of someone punching a clock. I felt there was a lot more effort in the service than you would usually get and for that, it was a very nice surprise. Exceeded my expectations.

VERY disappointed with how unprofessional they were. I ordered a chocolate cake with vanilla ice cream. I was supposed to pick up my cake at 6pm. I arrived at 6pm and saw that the words «Happy Birthday» on top of the cake were bleeding. Only then did they inform me that words in red bleed but that they also probably made it the day before. If they knew that I was arriving at 6pm then I don’t understand why they would put the words the day before knowing that it bleeds. They were then agreeable to giving me another cake. I picked one and they told me that it was chocolate with vanilla ice cream. To my and to my kids disappointment when we cut the cake it was a vanilla cake and Oreo ice-​cream instead. Flavor mix up happened to me for the second time in that location. No one wanted to eat the cake and I am disappointed with the service. Instead of refund I was offered scope of ice cream !

Love my Daqurie Ice

The owner here is so nice and is usually there. They have Chocolate Fudge — my favorite flavor that is not in every store. We go to this one because I like to give my business to nice people! I only gave it 4 stars because there is no seating at this location.