Heritage Oaks Memorial Chapel

I WOULD NOT RECOMMEND HERITAGE OAKS TO MY WORST ENEMY.
Jim could not even make a simple call to the coroner to make sure they were moving forward with DNA identification of my father. We called him so many times on the status of this, and he said he could not get a hold of them. When I called the Alameda county coroner, they picked up on the first ring. It took my family just under one minute to do the work that Jim couldn’t do in a month. Jim has caused my family and I so much grief. My sister and I had to fire Jim and go through another cremation service, just the thing we wanted just after loosing our beloved father.
We requested a refund check for my grandmother who paid for the arrangements, and the first time he sent it to us addressed to her but with the wrong last name. We had to again make him send her the correct check. Well he sent her another check and changed one word in the address. For the third time we had request the check again made to the right address. We finally received the correct check after Jim tried to scam my grandmother three times. He thought he could get away with scamming an elderly woman.
I am absolutely disgusted with Jim’s undignified actions, and I really hope readers take this review to heart and stay clear from this man! He could sure take our money, but couldn’t lift his finger to make one simple phone call to make sure the process was being taken care of. He took advantage of two young women (I am 22 and my sister 28) who recently lost their father, and an elderly woman who lost her son to a horrific accident, for his monetary gain.

The incompetence of Heritage Oaks Memorial chapel has cost me a lot of money. Further, our pain and suffering has been aggravated and the stress elevated due to the fact that Jim was unable to secure death certificates in a timely manner. We had been waiting over 4 weeks for a death certificate. At around week 3 or 4, after asking specifically for Jim to update us on the status of DNA identification, we received no update. Jim rebuffed my my questions. Weeks later, we gave up and proceeded to call the Coroner in the county of death — they immediately informed us of the issue that was slowing down the process and we took care of the roadblock ourselves.
We had to fire Heritage Memorial Oaks, just the thing you want to do when you are mourning the unexpected death of your parent. I had to go through the horrible process of arranging for cremation services for my beloved father for a second time. Thank you Jim for making me answer gruesome questions not once but twice!

My grandfather passed away in July and I was placed with the responsibility of taking care of all his arrangements. In totally shock in the moments after he passed I called Heritage Oaks. Jim calmly walked me through every step. They made the entire process as simple as it could possibly be. Their comforting words throughout and even afterwards when they followed up with a card offering their condolences… cannot be compared. No one wants to have to bury their loved ones but when the times does come, PLEASE be sure to contact my «friends» at Heritage Oaks Memorial Chapel in Rocklin. I will always refer to them for all future needs for my family and anyone close to me. Thank you Jim and Ron for everything !!!

Our 21 year old son passed away last year. Ron and Jim were so kind and helpful in making arrangements for our son’s cremation. They were respectful and efficient. They listened to us and didn’t attempt to sell us anything we didn’t feel we needed or wanted. All the staff we encountered were also kind and respectful.

During what was a VERY difficult situation/​time for me, Heritage Oaks handled my husband’s preparations/​services with dignity. Jim and Ron were there to assist at any time and very importantly listen. They take you in as part of their family and treat your loved one as one of their own. I was very happy to have utilized their services.

I’m sorry the previous rater had such a disappointing experience. I’ll have to say mine was more like the first rating. My husband died on Father’s Day this year after a very long hospice, and I had time to notify Heritage well in advance of the anticipated need. When the nursing home contacted Heritage, they immediately responded, and the next morning our family was able to sit down with Mr. Beeding and make final arrangements. There was NO pressure to buy anything. Actually, we opted for cremation, which was the original plan, and we had our memorial three months later at the clubhouse where I live. Regardless of our minimal needs, we were treated as if we had purchased an entire package. I’m happy to recommend Heritage.

Thank you for the caring attitude that you displayed to me and my family. The death of a spouse leaves you reeling and having Jim to guide me through the arrangement process was invaluable. At NO TIME was there any pressure to buy extras or upgrades. They handled it all with sensitivity and kindness. They’re a local and individually owned business, which appealed to me more than the corporate owned chapels in the area. They were available to me whenever I had a question whether it was a night or weekend. They were recommended to me by a girlfriend who also used their services for the re-​internment of her husband, and was extremely happy with their services. Thank you Jim and Ron. Blessings to both of you.

I have been to Heritage Oaks Memorial and event center on several occasions. The staff was very gracious and never pushy. I have also been to a presentation of their regarding grief and dealing with the loss of a loved one. They are sensitive and caring. If you need a place that truly cares and has good prices too give them a call. As a side note they also host events here as well. This is not your traditional gloomy funeral home. It is a place of hope and they have a great facility.

I don’t know who wrote the previous five star review, but DON’T believe it. It sounds to me like it was written by one of the owners or owner’s relatives/​spouses.
When my wife passed away, I made the unfortunate mistake of going here. The staff here just «Doesn’t get it.» Without going into all of the dreaded details, this was a terrible experience. While there to make arrangements for my late wife (I brought my mom and dad), Heritage Oaks solicited them for business right then and there. Jim, who works there, who said he would deliver my wife’s remains on a certain day and time, chose to just blow it off. He gave me the excuse that «We just really got busy today». Only through repeated calls, one of which was answered by an answering service, was I able to get my Wife’s remains delivered to me. This is not the kind of turmoil you want to be dealing with after losing a loved one.
It’s been almost three years since my wife’s passing and they still continue to «Farm me» with their ad campaigns to drum up more business, asking me to make an appointment to make arrangements for other loved ones I may still have in my life.
Do yourself a favor and don’t make the most difficult of situations worse by going here. If it costs a few dollars more to go somewhere else, in hindsight, I would have considered it money well spent. The events listed above are really only the tip of the iceberg. There was NOTHING professional, private or dignified about how they run their business. Hopefully this review will save someone else the additional grief and anguish they don’t need at one of the most difficult times of their lives.

The passing of a loved one is difficult no matter what. Ron and Jim at Heritage Oaks Memorial Chapel have gone above and beyond expectations in the job that they did assisting my family in our time of need. This is a local, family run business, which attracted me at once, and I’m so glad I’ve found them. They took us by the hand and assisted my family with all of our arrangements showing the greatest sensitivity and respect. No pressure, no attempts to up-​sell for greater profit, simply the greatest support and guidance to honor the life of my father, and the grieving of those left behind. If you find yourself in need of this type of service, I cannot recommend this business highly enough. I will certainly not hesitate to use their services again should the need ever arise. Ron, Jim, and staff, thank you from the bottom of my heart, and those of my family.

We lost a family member due to suicide. When someone dies like this, it brings on a whole other set of feelings along with the death. We contacted Heritage Oaks on a referral and were so pleased with their service. They took care of everything. In fact, before we even chose them, they took the liberty of locating our family member’s body when no one else would tell us where they were. Above and beyond excellence. The price was excellent as well. The also catered to our special needs due to the circumstance of death and were very supportive and followed up promptly.
If you are ever in the need of a funeral home, PLEASE use Heritage Oaks. You will not be disappointed.