Sprint Store

I always have such an incredible experience at this sprint store. Eli was incredible with helping me accomplish my difficult predicament. I live 45 minutes away and it was well worth the drive. Thank you Eli!!!

The service here is horrible, the sales peopke just tell you lie after lie. All the accessories they carry are way cheaper if you buy them from the supplier who makes them. Go with t-​mobile we are switching right now, the people here are great and are buying out our contract. Sprint for some reason has no signal anywhere, the only way i can ever make a call is by roaming only time i can use data is at home while on wifi … avoid sprint they have the worst service, product, customer service just all around bad, the only binus is the unlimited data but like i said i can only use data at home on wifi which is free anyway. Save yourself the headache and go without a phone of switch to tmobile

Was giving incorrect information regarding what my phone was going to cost on a monthly basis. Am now being charged $ 40, when i was supposed to be charged $ 10. I was also giving incorrect billing charges from the reresentative over the phone regarding plan. I have been a customer with sprint for 15 years and feel that they are becoming incresingy deceptive with their marketing and sales. Before Sprint included the iPhone i was getting a new phone for free every year!

I’m very happy to say that William at Sprint really came through. He fixed absolutely everything on my bill and more. He called me every time he knew of new information. I am very impressed and happy that he really stepped up and took care of the issues. William is awesome and he totally listened to every concern I had.

Horrible service. If we can give this a –0– star rating we would. Store manager, William is not an asset to the store or the moral and ethics of the other employees. We went to this store in early December, switched from Att to Sprint. Within 4 days we cancelled, not due to the initial contact or sale dealing with William and his team but because when we came back within 2 days to get help and ask questions about our service, we were treated badly and with no respect. The sale was done for him, he didn’t put service first for us. We are back at Att and very happy.
We cancelled and were given the worst time and treated like criminals. Returned all 5 devices (3 iPhone 6’s, 1 iPhone Plus and 1 Samsung). Later we received our «final bill» from Sprint and we show we owe them $ 3072. Per sprint customer service will and his team only show we returned 2 items out of the 3. We are STILL fighting that bill with Sprint. Customer service over the phone is trying to clear it up but Sprint site in Rocklin is VERY BAD! Never will we return to that store for any reason other than to have will fix this bill issue if customer service can’t.

I nearly ended my service after ten years with Sprint today after working with William, store «manager». He treated me as an absent-​minded female, who was being blessed somehow by his «service «to me to fix a problem that was initiated by poor communication and dishonest business practice in his store. His answer to fixing the problem was to «call in a favor». Then, he said he would only get my phone fixed if I bought a case in their store. He literally tried to force me to purchase a phone case from his store to fix a problem that was their fault. When I refused, he said he would waive this requirement. Then he informed me that no such waiver would be allowed in the future. He argued with me for several minutes and berated me for not wanting to purchase phone insurance. I could write a novel about the inconsiderate, condescending, uninformed, unethical, narcissistic behavior of William; however doing so would give voice to words uttered by him that are best forgotten. Stay away from this store if you value your humanity and expect to be treated professionally, respectfully, and ethically.

I’ve been sitting in this Sprint store for over an hour waiting to be helped. There are three employees currently not helping anyone and there are 4 customers behind me in line and several people have already left. One employee is literally pacing back and forth in a room behind a glass door watching someone else work on a computer. This is terrible customer service and just another reason why I’m less than impressed with Sprint.

This is the store I came to all the time, every time. Never again. Why, you ask? You can thank their «store manager» William for that.
I call the store, inquiring about which iPhone 6 they have available in stock. William picks up the phone, so I ask that question. His response: He takes a deep breath into the phone, and replies «FOR THE 400^th TIME TODAY… We have…» I didn’t let him finish his sentence, because I was so shocked at that opening reply that I just blurted into the phone. «Whoa, whoa whoa. Are you kidding me? Are you kidding me with that response? ‘For the 400^th time today’»??? Hey, sorry to inconvenience you, little dude, but I just called ONCE right now. I asked to speak to the manager on duty, and that’s when Mr. Personality informed me that he WAS the MOD! wow… great pick there, Sprint!
Let me tell you something, William: You work for Sprint. Part of you job is to answer calls. The iPhone 6 is out. It’s the hottest phone on the market, and it no doubt receives a lot of inquiries daily. You’re gonna get calls about it! Answering the same damned questions over and over again is part of the job description. It is what it is. Live with it! And if you can’t, you’re definitely not cut out for the job!
I’d love to interview the genius who made this moron the manager.
Anyway. I have no idea why, but I never knew there’s another Sprint store down the street on Fairway. That’s where I’m going from now on.
Moral of the review: William is an idiot!

Sprint has been by far the worst cell phone provider I have ever had. Total garbage! Now with Verizon and I am very happy

Excellent customer service by everyone that was there when my husband and I went, particularly Will and David. they went above and beyond to help us. We have been having issues with Sprint lately and employees at another location that I won’t specify, have not been very helpful. I recommend this location by far.

The best Sprint/​phone retail store I have been to. I went in the store to (possibly) change providers. Not only were they not pushy but they were able to show me a pro/​cons sheet including Sprint and all of the competitors. The choice was simple and left up to me, as it should be. I left the store feeling good and knowing that I have a great provider, new phone and reliable accessories. William (the store manager) was very helpful and reputable and is someone who I would highly recommend. As long as I am in the area, I will continue coming to this Sprint location.

Came to this location because Sprint customer service said we needed to handle an account cancellation at a store location. Walk in and there at least four employees and one customer. We explain our situation and the manager tells us that oh we can’t help you. You need to call customer service back. OK I understand that customer service gave us wrong info and the store can’t cancel an account but the manager made absolutely no effort to provide an customer service. He didn’t try to explain the process, didn’t offer to help make the call and direct us to the right department. He did nothing. Instead he kept repeating in a condescending tone — why did they send you hear, can’t help you, I only work retail, etc etc. Even his employees didn’t want to reply help but honestly i cant blame them because management has created this poor customer service atmosphere .
On another note, the one good employee was very nice and stopped what he was doing and genuinely apologized for thr confusion and explained what he could and could not do.

Great experience with Dan yesterday — totally did research for us to see how my company discount would work and ended up converting over from Verizon about 7 weeks before my contract end date because he provided us an offer we could not refuse. He spent about 2 hours with my husband and me porting over 4 telephone numbers and dealing with my constant barrage of questions. He was able to transfer all our data over all with a huge smile on his face. It was absolutely awesome.
Nothing about the store — but we unfortunately have bad service at our house so we are trying to work with Sprint Corporate to get a femtocell — wish us luck! We are happy to have come over to Sprint with their great plan pricing options — and we’d hate to leave — but service is a #1 priority!

After researching the phone I want (Galaxy Note 2) offered by other companies, including my Credo, I decided to talk to Sprint, even though I’ve had questionable service from them in the past. So today, Sunday, I tried their corporate website, only to find it was not available due to maintenance. Really? On a Sunday morning? OK — So I call my local store… at 10:30 in the morning. The recording tells me they are closed, despite their hours being listed as 10 — 7. Really? So do they want my business or not? Maybe they’re too busy setting up their network in Iraq. So, with all that, I’ll either switch to Verizon, or stay with Credo — which at least does good work with their profits.

Not the most helpful staff in the world but a couple of the people that work there are really nice and friendly.

Was just here yesterday and the customer service was horrible.
Originally, I went to the kiosk at the Galleria to see if they could assist me. The lady at the kiosk was very kind and helpful. She said that I would have to go to the Five star location to get this issue handled. So she called over there and spoke to Daniel and he told her «send the customer over, we’ll exchange his phone no problem.»
So I drive over to this Sprint location and get helped by some asian guy. I told him my issues with my iphone and he says «Oh you should go to the apple store first.»
My response «That was the very first place I tried.»
The guy then goes on to say «Well, we would have to run a diagnostic on your phone to figure out if it is broken.» (ME) I’m saying it is! But okay I understand you have a process.” (SPRINT GUY) «Oh but wait, you have to go to the new Sprint the opened on Fairway because we are no longer a Tech/​diagnostic service location» (ME) «Well why did Daniel tell the rep at the kiosk to send me over here so I can trade my phone in??»
So the employee goes to Daniel (FAT GUY WITH BEARD) and asks him if he spoke to an employee at the Galleria kiosk and told her to send a customer over here. He said YES. That was the end of the conversation and Daniel didn’t bother to come over and help me. He just looked and continued his casual conversation he was having with another employee. So the asian guy comes back and says well we can’t do anything for you. You have to go to that other Sprint store so the techs can look at your phone. I asked what time they were open til and he said 8. So basically I drove here for nothing. Oh wait, I drove there to be told I needed to go to another Sprint store down the street.
I head on over to the other Sprint store on Fairway I believe it was. I walk in tell the guy my issue and he says «Sorry our techs left for the day. They usually leave an hour before we close» WTF! The Sprint employees at this store should know what time the techs leave because this store used to do diagnostic tests!
HORRIBLE!!!

Fantastic service! Sergio Manzo and Dan Craun are the best sales associates, Sprint should be promoting these two as I write this. Wonderful service, they knew what they were talking about, and all with a smile! Can’t ask for more than that. Thanks Guys!

Hands down the best Sprint store in the Roseville, Rocklin, Granite Bay area.
This is my go-​to Sprint store for the past seven years. ever since I first got my Sprint powered Samsung A460. They seem to get all the new phones first. Their repair center is also the best I’ve experienced too.
Seven phones later I’m on my HTC EVO and the inevitable screen shattering has happened. Came in today 10÷26÷11 and got my screen replaced in less than an hour. Side note: I just realized that I average a new phone every year!
Although I’m certain the other reps are just as adequate, I highly suggest you go and see Kenneth Miguel. Ken single-​handedly (no homo) turned my frown upside down. His friendly demeanor and quick service was a simple reminder of why I’ve stayed with this carrier for so long. Way to go Sprint!

WTF… why is this store still open??? I’m up visiting family and my phone had issues thanks to 5 Star Sprint store it became a major disaster!!! Thanks to the staff for there incompetence:)

This location is hit and miss. I have bought phones and accessories here and also gone in for service. Sometimes it’s been good, other times terrible. Last time I was in, I needed to file a claim for a replacement phone. I told the rep this at the «check in» podium. They put my name on the list and I waited 20 – 25 minutes for the next person to help me. When my name was called, I told the person again (same person who checked me in) and they told me that they cannot handle claims in the store and gave me a card with a phone number. Thanks for wasting 25 minutes of my time for no reason. Other times have been better. Usually the problem is the wait, but generally the service has been helpful.