Breakwater Design & Build

I wish I came to Unilocal first! We experienced 100% of the same issues as Elizabeth R– Overall, poor project management. The customer is never right with these guys. If they mess up, be prepared to eat the cost and don’t bother bringing it to their attention, they will find a way to pass the blame. We ended up paying someone else to correct errors we didn’t feel like bringing up to them after seeing how they handled the first few concerns.
We had to track down Breakwater for information and updates. When problems arose, they were unavailable to check on the work or to ensure work was corrected. They billed us for correcting their mistakes and took no responsibility. I think a full bathroom, kitchen, or multi-​room remodel has too many pieces for them to effectively manage, and their customer is always wrong attitude makes it difficult to find easy resolutions. Our pictures look great because of the finishes we selected, but experienced builders have come to our home and have identified the quirky flaws we’ve had to hide.
I would return to Breakwater for a small job (i.e., install a door) but they don’t have enough time (or skill?) to handle a multi-​day project.

Bad news, bad experience. Poor communication and control over sub crew; allowed subs to do low quality work with little oversight. Exceeded time line and we overpaid considering the service level and quality. The customer was never right with these folks and they continue to fabricate «facts» about how everything went down. They were barely onsight and treated us terribly. We paid every bill on time, even when they weren’t fulfilling their end of the payment terms and they still treated us poorly. Seek out all the reviews you can on these folks before you hire them.