Illuminations by Criterion Lighting

I went into the store today with my family. They have an incredible selection of all price ranges. I spoke with Philip who was very helpful. I ended up not getting anything but will looking on their site to make a selection. It’s hard to decide what to get. If you don’t see something you like or fits into your price range just let them know and they will show you what can be ordered. Really nice people.

I love this store, Customer Service is alive and well at illuminations in RVC. Family owed and over the top customer service. We are having our entire home renovated. It can get overwhelming picking out lighting fixtures. Illuminations gives you one on one personal attention.
Warren explained, demonstrated and gave us the 101 on lighting. There is nothing wrong with Home Depot or Lowes but it’s generic stuff. I like my home to be different and unique. They have so many beautiful fixtures to fit every taste and budget.
They offer you 100% satisfaction or they will happily exchange it.

I purchased all my lighting from Phil and the wonderful staff at illuminations. The service and expertise each employee had is wonderful. I would go back and highly recommend them to anyone.

I bought a new condo recently and decided to add some lighting. I had never attempted anything like this before and Illuminations was recommended to me by a friend. I couldn’t be happier. They were extremely helpful with all my lighting needs, from high-​hats, ceiling fans, decorative lighting and all new switches and plates. My new place looks fantastic all because of the lighting.
I can’t say enough about the customer service. It pays to have quality. They were also very accommodating when I had exchanges.
Thank you again for everything!!!

I cannot speak for anyone else’s experience but my own. I came into the store a few years ago to have a lamp repaired. The lamp had a lot of sentimental value for me, and I didn’t want to just trash or replace it. Even though it was not in their best interest to do so they advised me that it wouldn’t be worth the expense of repair. The job they did was top notch and I didn’t feel that the price was a rip off. Now fast forward four years to today. I purchased a new lamp online from another company that had a unique transformer plug that I had difficulty finding a proper replacement for when I broke it. When I went into the store and spoke to Felix and Aldo I got the best customer experience that I’ve had all year. Not only did they listen to my problem, but came up with a simple workable solution, preformed that solution right there on the spot using a spare piece of equipment that they had, and charged me next to nothing for the whole thing. Most of the time when people have a good experience at a store they rarely if ever write a good review. This is a review that Felix and Aldo both have earned.

I placed an order for some track lighting. An hour later I found it elsewhere for half the price. I called and asked him not to place the order and that i would like a refund. The owner refused. At the very bottom of your credit card receipt they added a disclaimer. «No refunds on special orders.» this order had not been placed of course since i returned within an hour. I will never shop there again. The owner could not be more more arrogant and unethical. Stay away. You can find what you need for a lot less online.

I whole heartily recommend buying your lighting fixtures at illuminations. We shopped all of the local lighting stores including Home Depot and Lowes and scoured the Internet. When we finally found the wall sconces we wanted on the Internet we had the good fortune of walking into illuminations.
As soon as you walk in one is sincerely greeted cheerfully and feel these people could be a friend. I showed them the printout of the fixture and asked if they could get it and at what price. They met the Internet price and to boot explained that if we didn’t like it we had 6 MONTHS to return for a full credit towards another fixture. No restocking fee
They inspected the fixture in our presence too insure no defects. in fact there were some minor tiny flaws that no one would notice but the insisted on ordering at no charge replacement crystals. Don’t bother going anywhere else.
I heard them helping other customers on all the latest technology with kitchen lighting.

Overpriced for what they offer with arrogant service. The ignorance and arrogance of their sales people is even worse if you disagree with their recommendation.

MOST INSULTING AND DEGRADING SHOPPING EXPERIENCE OF MY LIFE! Read all this and save yourself the trip to Illuminations,
I brought my vintage lamps there to try and find shades I liked. I should have known I was in trouble when I told the owner Phillip (be warned. you know his name now a scary, rude and angry guy) «I had something to show him» (I had brought some crystal pieces from my chandelier to him) and his loud reply for ALL the store to hear was «well don’t take it out of your pants»! Ummm… Widely inappropriate to say to a new customer at the least but I ignored it and pressed on with my lamp shade needs.
He gives me a a staff rep named Darlene to help me. She had half her teeth missing, tattoos up her forearms and looked like she was allergic to bath water but who am I go judge… she was helpful enough UNTIL she asked me «why I wanted to know the measurments of the one shade I had tried on the lamp» When I told her «I need to know the size to comparrison shop and make sure it fits my space at home» she promptly abandoned me without a single word and went to do nothing at the front desk instead. Ummm… ok.
The owner Phil comes back over (and I’m there all of 10mins. mind you) and I ask him «can I try a second lamp shade» and he says «NO» Shocked I say «why» he says to my face «we aren’t going to waste our time with anyone who isn’t going to buy something from us, why would you want to comparrison shop anywhere else, that is why Darlene walked away from you, she won’t waste her time» Readers I kid you NOT! I said «I don’t think I’m comfortable buying anything from this store anymore» and he said «good, fine, have a nice day» Ummmm… no chance of that happening anymore Phil but thanks!
Did they want my first born child and the deed to my house also for the purchase of two lampshades?! Heres a valuable lesson Philip… THIS IS AMERICA Phil, anyone can comparison shop! Its YOUR job and YOUR staff’s to make me feel so great about my shopping experience that I wouldn’t want to go anywhere else. Instead, in 10 mins in this shop I was harrassed with embarrassing lude remarks of a sexual nature, abandoned by my sales rep within 5 mins and told by the owner in no uncertain terms that their time is far more valuable than my time there and if I wasn’t going to commit to give them my money that day at moment then I wasn’t welcome to be shopping there!
As I left this store, dejected, embarrassed and shocked with my unshaded lamp in tow I noticed I was the only customer there and didn’t wonder why. Phil, I’m in customer service too and if I EVER treated a potential new customer I had just met and needed help with a purchase like that I wouldn’t have food on my table or a roof over my head.
You should know better at your age that it was YOUR job to make me a loyal customer not demand that I be one first! And if your staff member abandoned me after 5 min. cause I wasn’t worth her time, you need to fire her and put her salary towards taking some customer service classes for yourself so you can set a good example for them not teach them the most effective way to drive away the customers!
Ironically when I entered your store I was excited that after all this searching I was finally going to purchase. You blew a $ 250-​$ 300 sale because I wasn’t worth your time when you thought there’d be the smallest chance I’d look in a second shop just to be sure of my purchase. Real Smart!
To add insult to injury, I had spent $ 45 on chandelier parts there the day before and HE was the one who asked me to come back with my lamp the following day! HOW, could they think after that, that I wasn’t a serious buyer! I’m literally taking the effort to carry in the actual lamps! LOL
I“m SO sorry I spent even that much there and acutally went back a second time only to be abused so badly. The owner gives the impression he worships the almight $$$ and the hell with the customer.
When I left and went up the road to Cutlers lighting and told them what I just went thru, they laughed and said «Oh, yeah we’ve heard from many others about this guy» LOL
Everyone reading this and in need of shades or lighting, save yourself a lot of insult and injury and go to «Legend Lamp Shades and Antique Lighing» in Great Neck or Huntington Station… blows away the selection and service of this idiot and his insignificant store… and God bless the Amercian Consumer… the customer and their experience is ALWAYS the most important factor of ANY business no matter what!
I wouldn’t buy a light bulb from Illuminations in Rockville Centre and I will make sure everyone I know and don’t know hears of my shopping experience there.