David’s Bridal

I was extremely skeptical going to David’s Bridal b/​c of all the bad reviews they received here. I’m not a bride to spend a thousand plus for a dress, so i was determined to get in and get out b/​c David’s Bridal is reasonable for wedding dresses. I was pleasantly surprised at the young lady at the front desk checking me in for my appointment (I quietly asked for someone nice, please?) and Janelle was assigned as my stylist… she is just lovely. She understood where I was in my planning stages and what I wanted. She was patient with both me and my sister while also working with other brides as well. I found a dress that I loved and was flattering in less than 2 hours. Thank you, Janelle! :)

FYI, this store has moved to:
David’s Bridal
Federal Plaza
12 268 Rockville Pike
Rockville, MD 20 852

We called and made and appointment in advance. In the confirmation email, they gave us an incorrect address and failed to inform us that they had moved to a new location. So after going to the wrong location, we finally find their place and although we had an appointment, no one helped us. We were told to wait and no one came. Finally, 30 minutes later, and after making a point that we had made an appointment, someone came to assist us. The store was not what we expected. The dressing rooms were too small — no privacy. Everyone had to look at clothes in front of 10 – 15 women. Finally, when a choice was made, we had a question from the store manager Anna. She was insolent and unwilling to help. Only after I wrote down her name and she noticed that I may file a complaint, she then seemed willing to assist us. The consultant who helped us was real nice and so were the other consultants. However, the store manager was rude, unpleasant and condescending. Additionally, you spend $ 1200 on a gown and they still charge you $ 10 for a cover! Many times we wanted to leave the store but since we have driven a long distance to get there and had already spent a few hours there, we didn’t want to leave empty handed.
Advice to shoppers… avoid this location if you can. Instead of this being a pleasant and happy experience, a memorial day to be fondly remembered, it was a hellish experience due to the unorganized nature of things and the horrible attitude of the manager Anna.

Brace for a rude greeting when you walk into the store… if you are lucky enough to get a greeting at all.
The only reason this place gets an extra star is because they do have a FEW decent sales people there… once you are lucky enough to be connected with one.
I’ve been here three times for bridesmaid dresses and once to look for a bridal gown with a bride. The staff helping with the dresses were decent. Checking out is another story. The cash register area always seems chaotic.
The last time I was in the store was to pick up a few (pre-​paid) bridesmaid dresses. I waited for 45 MINUTES before anyone acknowledged me. I just needed someone to go to the back and grab the dresses! There were three other women in line waiting for the same thing and the people at the cash register disappeared for a good 15 minutes.
I would have walked out… except they already had my money and the bride chose the dresses. I would NEVER subject my bridesmaids to this cluster.
They know they are the most prolific bridal store and expect you to beg to throw your money at them. If you want any sort of real customer service, go to a small boutique.

Went with a friend in search of a formal dress for her wedding. We were initially ignored and left to search on our own. Not a major problem, as I hate those salespeople who constantly pester.
Once we found the dress she wanted, we couldn’t find the color. I went to salesperson, Julia, who was EXTREMELY helpful! The Rockville store did not have the color we wanted and so she checked the computer and called both stores who supposedly did. Neither had it. Julia then went to the manager and they made it happen for us! YAY!
Great customer service. Highly recommend.

Not only was the service terrible, but the store is in SHAMBLES.
The lady was helping not only me, but everyone else in the store at the same time. And there were about 5 other employees there too! What were they doing? Get organized, people.
The worst offense was the dressing room. GA-​ROSS!!! It smelled like old and new cigarette smoke. Isn’t there a ban on smoking indoors? It looked like Katrina went through there: the ceiling tiles were either missing or had icky water/​smoke damage, the carpets were discolored, and the curtains didn’t close all the way. I mean, I know we’re all girls, but a little privacy please?
I knew I was going to buy my bridesmaids’ dresses here because they are inexpensive, and anything related to weddings is outrageously priced, so I wasn’t going to make them pay $ 150+ on the dresses.
I’ve had better experiences with David’s Bridal in smaller cities, so it must be the area. This one is the pits.

HORRIBLE SERVICE! When i did go in to get my dress, the woman was running around between multiple appointments not really paying attention to us. i ended up picking out my own dress, with almost no help from her.
I got the dress, the girl who helped told me they could not order a different size and i buy what i see, off the rack. It was too big and i was told i could alter it and bring in to be cleaned a week before the weeding. 2 weeks before i called multiple times to make sure i can come drop it off and was told to stop on by… When i got there, they refused to take it in because i have sowed it in a little bit on the sides.
why didn’t any of the 3 people i talked to earlier have told me this??? they also told me even if they did take it they would have to charge me extra, because it’s less then 2 weeks left. WTF again!
I wish I could give them 0, but I’m giving them 1, because i did get the dress there… never again will i step foot in that place again! They really have a gift for adding stress to you already busy and chaotic schedule (weeks before the big day)

Once you’ve been to one David’s Bridal, you’ve been to them all. This store offers a great selection of bridal dresses at reasonable prices and is nationwide. This is definitely a plus.
Made an appointment to try on and purchase a BM dress. If you’re not a bride and their to purchase a wedding gown, it seems as if they pay no attention to you. After the lady showed me to the fitting room, she was never to be found again. Hello… what if I need a different size?! Oh well, I guess she already knew she was getting a sale out of me.
Some sales women there are also not the brightest of the bunch. I went in on another occasion to pick up some dyeable shoes… key word, dyeable. I told her I needed it in silver, and she told me they only had them in white. Well duh… I needed them dyed silver! Hello! O M G.
Okay place to go if you have to go or if you need to find bridal attire at reasonable prices.

Basically my experiences are somewhat unfulfilling. I’ve had an appointment to purchase a débutante dress and then have various walk-​ins. It not very organized. There people walking around and look at you but not really sure if they want to ask you if you need help. Then those that offer you help kind of forget that they did if you don’t have an appointment.
If you are good at getting what you want for yourself. Go to David’s Bridal Rockville.

Summary:
They were selling way too hard. The only reason I went to and bought my dress at David’s Bridal is because of the competitive pricing and the amount of dresses. The service reminds me of a car dealership, trying to up-​sell me on everything.
Details:
I visited David’s Bridal twice. On Friday, which was suppose to be a low traffic day, I did not get served until about 30 minutes after my appointment time. When I made the appointment I was told to create an account online and save my favorites to save time, but when I arrived they couldn’t access my account so I had to start over and bend the catalogue pages to mark what I wanted to see. Some pages had multiple dresses on them, and the consultant never asked me which dress I wanted and brought me the wrong ones. She told me those were the dresses I marked, but I didn’t remember doing that. It wasn’t until after I got the book back and I realized she was looking at another picture in the book.
The second time I visited David’s bridal, I arrived 5 minutes before my appointment time (noon), which was also their opening time. As I walked into the door, the manager screamed at me «Noon, we’re open at noon. Please don’t come in yet.» I was very surprised and stood outside until noon. I think one of the other consultants realized how rude it was and came out to explain that they were still getting ready. Then, when I was shopping, my consultant was new so the manager came to assist at some points. When I went to pay for my dress, the manager was extremely pushy and selling too hard. I could also hear her saying to my consultant that she had to get another appointment out of me to come and figure out my bridesmaid dresses. I told the consultant that I didn’t want to make an appointment yet because I needed my bridesmaids there and some of them are from out of town. But, she just pushed until I could make an appointment for next week.

This two-​star review is for this particular location, not the entire DB franchise. If you’ve watched any commercials on TLC, you know what DB is all about and I don’t need to explain it to you. Overall, I appreciate DB for brides because it gives a great selection of bridal gowns for brides who have smaller budgets. DB is also fantastic for bridesmaids that don’t all live in the same area, which is why I came to this location.
While most of the bridesmaids in this wedding I’m fortunate enough to participate in are scattered across the US, three of us bridesmaids are located in DC and decided to go in and order our dresses together. The bride had already picked out the style, we were simply going in to try on to make sure we ordered the right size. I called up this DB and made an appointment for 1:30 PM on a Sunday and said three of us were coming in.
We showed up and were told to wait to the side while they get a consultant for us. This place is PACKED, swarming with people and is generally very cramped. Like, if you are looking at a row of dresses, some dresses on the row behind you are likely touching you. The woman at the front table is paging a consultant over the loudspeaker and has to page her three different times before she comes up. When she does come up, she glares at the three of us, looks back at the lady at the desk and says, «I don’t have the time for this.» Which is beyond weird since we were there to try on for size, not pick out a dress. While I understand getting three bridesmaids to agree on a dress would typically be a nightmare, we weren’t there for that. We waited while Front Desk Lady paged another employee to come up for us. This consultant was very helpful and friendly, but at this point, I felt like a piece of meat on a conveyor belt. While I would understand all this going on if we had showed up unannounced, I had made an appointment for us.
The dressing rooms are ok, but not that nice. Comparable to a Macy’s dressing room that hadn’t been renovated in ten years. There are two green leather couches that are directly in front of two little stands (covered in green carpeting) in front of a wall of mirrors near the fitting room. It was pretty awkward. Also, there weren’t that many dressing rooms– we were told to only use two rooms even though there were three of us girls (and each of us was only going to be in a room for 10 minutes max) which was kinda awkward.
Overall, this location is crazy busy, and is not helped by having a very poor layout. An entire corner of the store is wasted on cheap jewelry, but they pack the front desk and cash registers all near the door, which results in a clusterf**** of people coming in, people waiting for a consultant, and people looking to order and pay for their dresses. Since this is one of the few DB’s in the area, and like I said, DB is good for a number of reasons, make sure you come in during the week.
Two stars because our consultant was pretty nice and helpful.

I came here on a Monday morning, the first appointment. The store was practically empty. This was probably a good decision.
Oya helped us for about an hour and a half. I had brought my list off my account on the website, where we started our search. Oya would bring a dress to the changing room, I’d try it on, and then she’d go get another one. It was sort of slow at first, but eventually she’d bring more than one at a time, so that sped up the process.
As a store in itself, there’s a lot of variety here, and a big perk to DB is that there are multiple sample sizes. The prices are also stunning. I will say that with the price comes a lower quality in dress, but with many of the styles, I think it’d be hard to tell from afar.
My tips would be definitely to come with your print out ahead of time of dresses you bookmarked online. Also, off-​peak times made this experience pretty straightforward and not stressful.
This store also sells a lot of accessories and bridesmaids dresses of various styles.

If you looked on ebay, dresses from David’s Bridal went for $ 59 you know it’s bad news. It’s a scary thing too it was associated with Men’s Wearhouse — cheap poorly made suits for men. When we walked in, nobody gave a damn, in one aisle two sales women were chatting while we were wondering when they would turn around and notice we needed help.
My friend tried on the few gowns she liked from the brochure — it’s like shopping for Victoria Secrets — it’s all junk on the close-​up! The taffeta was ’tissue taffeta’, the beads were cheap looking, the bust line was mishaped totally out of form. And the polyester white gowns that was so awful it should be a crime to sell them. I was out of words when each gown came out because I couldn’t say it looked cheap and not well-​made. I want to say you get what you pay for but in all honestly paying $ 650 for a dress that was really worth $ 100 or less. I rather my friend bought a dress $ 1300 that was 50% off.

Went in on Friday, as planned. I was ready to try the dress on and escape as quickly as possible. What I found was something quite different than my earlier visit.
Someone named Dave was there and greeted me heartily, looked up my info and put me with a new consultant I had not met before, who was ready to assist. As I’m being lavished with customer service, I notice the two women who «helped» me last time, who were lazy sourpusses last time I saw them– they are now hopping around, answering phones and busily working on this and that. I put 2 and 2 together: Dave must be a district manager.
As I’m waiting to be escorted into the fitting room, Dave is asking the-​staff-​formerly-​known-​as-​lazy-​sourpusses about their procedures and what they do when this happens and what do they do with this form when they’re done with it. He gets spotty answers and begins to explain (kindly) how these processes are to be performed correctly. Yes, I think to myself– Dave is here to rescue this store.
1. The store is open when I pull the door at 11am.
2. The drapery from the fitting room entrance/​exit is gone.
3. The consultant is attentive and helpful, provides me the dresses I need.
4. I am able to purchase my dress on the spot– and because of the dramatically different experience this time (and because I absolutely love the one I tried on), I went for it.
I know I said I would order it from the Vegas store, but I’m impressed with how different this store is now. Thank you, Dave. This store needs you and the makeover you’re engineering. This store got my $$ because of you.

I’ve only experience david’s bridal as a bridesmaid. Going to David’s Bridal just makes me sad and I love weddings. There’s tons of dresses to choose from, in a variety of colors. I see the appeal since, in my situations, us bridesmaids did not always live near the bride and as David’s Bridal has locations across the US, it’s easier for each bridesmaid to actually go try on the dress.
Dresses tend to range from $ 100 — $ 150, alterations are pretty pricey and I’ve never opted to get my dresses altered here. Also, I can’t help but think that the materials aren’t the best. I have yet to feel as if any of the dresses look even somewhat flattering on. Perhaps that’s just the luck of the draw for the bridesmaid.
Service can be slow, especially on weekends. You have to fill out a form and then wait to be helped. Preference is always given to the brides so it might be a while until you get a room to try on a dress.

I was having trouble finding «the dress» so I decided to check out David’s Bridal since I was losing hope. Unfortunately, I lost more hope after leaving the store. The quality of the gowns was not what I had expected based on the photos online. Everything seemed to have sequence, which made the dresses look cheap. However, the sales people were very nice and helped out, as needed.
I think the worst part of this experience is that I filled out their registration card, and David’s Bridal ended up giving out my email address and phone number to other companies. Now I get phone calls and emails to join registries. I didn’t realize they would use it so openly, and now I regret even going into the store.

I would give this David’s Bridal a 3 ½ stars. It is what it is… it’s the Walmart of wedding gowns, so you get what you pay for. Fortunately, in my opinion, the «you get what you pay for» part applies to the service only, but they have a huge variety of gowns of every style, and I can’t imagine you can’t find something there you like, unless you are the super snob who needs to pay 5 figures for Badgley Mishka or Vera Wang, in that case you probably won’t be reading Unilocal reviews :)
Now with regard to service, your first visit, at least my first visit, was very pleasant. I gave my consultant 9 dresses I picked out from the internet and she brought out all of them, and she was in the dressing room with me helping me put on every single one and stood there and gave me her opinion, etc. After that first visit, the service went downhill. Second visit I tried on 6 or 7 dresses, and she was there maybe for half of them, as she brought out about 5, and my bridesmaid had to go get the last two because we didn’t want to wait for her. Also she just wanted me to buy one and didn’t want me to try on anymore. The third time, well… she didn’t show up! I made the appointment with her and she even called me the day before to confirm. Then the day I showed up (with the intent to buy one finally), she wasn’t there. My bridesmaids found the one dress I wanted to try on final time before buying and helped me. It’s very much DIY…
Also if you want to buy bridesmaids/​mother of the brides dresses, it’s very much DIY, don’t even bother with an appointment, as they will double book you with a bride and they will be mostly helping the bride.
In conclusion, if you want value and you are on a budget, and don’t mind trying on gowns yourself and even finding ones yourself, then I say you can’t go wrong with David’s Bridal. It’s not for those who want amazing service and willing to pay $$$ for it. It’s for those of us who don’t want to spend a fortune one something you only wear once. I would recommend this place to anyone.

I really didn’t care to write a review about David’s Bridal because let’s face it you get what you pay for and when you go to the bargain dress store you are going to get bargain service. Which is fine and dandy. I went there with my future mother in law and mother to check out dresses on a Saturday. Store was completely disorganized and a giant mess. But again I stress that what you get is what you pay for and in this case there is absolutely nothing wrong with that what I do have a problem with is the following:
THEY SOLD MY INFORMATION!!! And if there was a box it was tiny and the wording was hard to understand. Let’s see in the past month since I walked in tried on a few dresses and walked out I have been suckered into thinking I won free airline tickets (have yet to see them and now have been religiously watching my credit card and mail for any already enrolled paid things). I have «won» a free facial and personalized bridal makeup consultation from Mary Kay… YEAH RIGHT it was a pep rally to get me to become a consultant and then I was forced into buying products I did not want because the consultant gave me a $ 50 gift certificate for being the bride. Oh and for the facial and bridal make up consultation um… I washed my face with a bowl of water and they put crappy make up on me! The event was 4 hours long and there was no way to escape!
I have also won tons of other things… my phone rings nonstop «Heather congratulations on your wedding you have won…» be warned either do not fill out the paper or look at every box carefully. I am so over WINNING…

*3.5 stars*
This will never be anyone’s favorite store. However, once you’ve experienced the snootiness of some bridal «salons», you might appreciate David’s a bit more.
The customer service here does leave quite a bit to be desired. However, at these prices, you really can’t expect to be treated like royalty. For that, find one of those snobby salons, and spend $ 5k on you wedding gown, and make your poor bridesmaids spend $ 200 or $ 300 (before alterations, of course!) on their silly dresses that they will never again wear.
However, if you have bridesmaids spread out around the country, and/​or if you have bridesmaids who come in all shapes and sizes, then this place will be a godsend for your bridal party. And your bridesmaids will practically thank you that they don’t have to drop a couple of hundred on that «apple» or «aruba» colored dress.

It seems as though the love bug is biting all of my friends these days and everyone’s in a big rush to get hitched. Now, I love all of my friends and I congratulate all of them who are engaged and are about to embark upon the wonderful journey set before them with the man or woman of their dreams… however, please please please don’t make me have to come to this store ever again.
So unorganized, not very helpful, blahhhhhhhh. I am not a fan of David’s Bridal at all even if they are one of the more affordable options for brides and bridesmaids.
If/​when I get married… we will not even browse at any David’s Bridal, esp this one!
PS. The second star is because you can actually get to this store if you take the metro which I would do since I don’t have a car.