Marshalls

I never seem to have any luck at this Marshalls locations. It’s quite a busy location and inventory seems low and there is always a line. The parking lot gets pretty crowded on the side where Barnes and Noble is.

The worst Marshalls ever. I drove to DC just to avoid this store.
Incident #1: Bought a cheap trouser and found later that the fabric has defects. Brought back the trouser with all the labels and receipts. IF you do this, the oriental looking lady store manager will give you a disdainful, racist look and will repeat «we do not do returns for worn items» to you no matter how reasonably you explain the defects.
Incident #2: Tried put three items on in the changing room and returned them to the attending staff without folding them. I do this because the staff members usually refold them anyway. Sorry I am a guy, I can’t do them properly to be a display quality. IF you don’t fold the items, they will look you in the eyes and clearly warn, «Please fold the clothes next time.» When they did this, I was sorta stunned, mentioned the incident at the counter. IF you do this, the same oriental looking lady store manager will show up again and will give you a disdainful, racist look and will say that is always expected in any store.
I know I am a cheap customer. But Marshalls stores are supposed be for customers like me. Dang, If you are in this store, they will treat you as if you are in a prison camp. Your cheap money is not important to them because the corporate pays them well anyway while giving up managing this single damn store for years.
Well, I can drive to other Marshalls. I continue to be a cheap customer beloved by other Marshall stores.

Customer service is definitely not a priority here. Do not be shocked if the cashier will decide to yell at you if you didn’t see fast enough that he is available.
If there’s no tag on an item they will just come up with an absurd price, don’t dare to ask why, they tend to get mad at customers because apparently we are not important.
I opened a credit card with them but closed it after my horrible experience.
Just saying if you don’t like people don’t work with them…

This location is your typical marshals the lanes are cluttered and the store is in desperate need of organizing. I came here primarily just to look around and see if I could find anything for decorations. However every time I ask a staff member something they would politely tell me that I would have to look around the store to find what I was looking for. They stated they do not know exactly where specific items are located in the store. This just tells me they throw things out and hope for the best. I have found a few good things but unfortunately it takes a little too long to find those things in the store.

When an item doesn’t have a price tag, instead of checking the price the cashier will charge you an arbitrary price. They just plain refuse to do the little legwork required to find out the accurate price. Just WOW.
This has happened to me more than once!
Avoid the restrooms (both for men and women) at all cost! I’m not gonna get into details but take my word for it, unless you want the horrid image and stench to be forever embedded in your mind. I notified one of the staff, but he just walked away without acknowledging me.

They did not have the best service here. I was trying to buy a Lady Gaga Fame cologne and it was $ 12. I thought it’d have a big cologne and shower gel. And as soon as I opened it, the cologne was not there and we were not happy about that. We returned it and they said the cologne is not there. That’s how it’s suppose to be. They never told us it was suppose to be only the shower gel. They should’ve just told us it before we bought it. I’m not buying cologne from here.

Always crowded. No customer service. A lot of workers do not speak English. Rude people who will do anything to get what they want. I dread shopping here! The only Marshall’s in this area, so I suck it up!

Marshall’s has quality shoes, clothing and other items. They also have very good prices. The store however could use a lot of work. To start, it’s extremely messy. You could have some of your employees who just stand their and talk/​play with their phone pick up and hang some clothes. Also the lines are longer than the MVA’s lines. Then when you finally get the the register you deal with some teenager who barley knows how to operate a cash register. Oh best part, they hate their job and make it very well known.

I know what you’re thinking – who reviews a Marshall’s? Well in this case, me. I review Marshall’s.
This Marshall’s location is clean, well organized, and has a great shoe selection. However, today I was killing time between appointments and popped in to purchase an umbrella. This visit was fine until checkout and it became absolutely TERRIBLE. I would have rated this place with 4 stars, but their staff is dreadful. I used to come here regularly, now I doubt I’ll return.
The transaction was a NIGHTMARE. Among other things (Columbia fleece, iPhone 5 charger) I bought two umbrellas – one was $ 10.00, one was $ 8.00. Everyone following me? two umbrellas – two different prices, okay good. The individual scans the $ 8.00 one, over and over – gives up, and scans the $ 10.00 twice. You can probably tell where I’m going with this, and I understand it’s just two dollars – but if I wanted two $ 10.00 umbrellas, I would’ve bought two I’m on a budget and I know my boyfriend is just going to lose his umbrella anyway – so $ 8.00 ANYWAY, I point out that he’s over charged me – he cannot figure out how to undo this, he calls his manager over. The manager, and other employees LAUGH at him – and say «exchange it.» I wish they had done more than laugh, because the man spends the next 10 minutes trying to exchange my umbrella. By the end of it, he credits me $ 8.48 (the actual cost with tax of the umbrella), and then proceeds to charge me $ 8.48. What was the purpose of that?! I actually had to pay $ 2.00 for this miserable experience, because he didn’t credit my account the proper amount. I thought it was all said and done, and then found his erred transaction on my statement. If your employee asks you a question, it’s because they genuinely need your help – do your job and manage the store. This is embarrassing.

i finally gave marshalls a chance after FOREVVVERRR. still… cannot find clothes here but apparantley alot of my friends can. bummerrrr. BUT i do find alot of things for the home that i like here!

Marshalls should update their answering machine to reflect the correct store hours. The machine says they open at 10am on Sundays and the sign outside reads 11am. Very poor communication and wasted my time.

This Marshalls location is well stocked with wonderful household items that are actually organized neatly on the shelves. I was pleasantly surprised to see all the wonderful discounted items they had for the home.
If you go to the very last aisle on the right to the very back of the store, it contains all the clearance household items. I picked up four amazing candles on clearance.
The lines here were not that bad for a Saturday either.

There is a reason they sell snacks in the checkout line. By the time you finish waiting to pay. You have missed two meals

Downright depressing. I love getting a good deal (who doesn’t?), but why do I need to feel I just walked into a thrifty shop every time I walk into this place…
All the merchadise seems to be thrown around, the merchandise return lines is always two miles long and every customers seems to have three crying/​shoutings kids with then…

I love Marshall’s and you should too! Talk about some deals! Whether it’s for shoes, bedding, housewares, clothes, purses, you will find it!
I’m a picky shopper so it can be hit or miss, but you’re paying so much less than retail! It’s a no-​brainer. Shop here! They have good finds for men’s clothing too.
I will be posting my #fabfinds soon! :)

This Marshalls is in an area where there are a whole bunch of these bargain type stores. In the 1-​mile vicinity, there is a TJ Maxx, Ross, and Filenes Basement. Out of the litter, I like Marshalls the best. They seem much more organized and clean plus a better men’s selection than the other stores.
I’m not a huge fan of these types of stores because I don’t really like scavenger hunting, however, I do like paying low prices. I’m usually able to accomplish my purchasing mission when I come here.

Wow. Is all I can say, and not necessary in a positive way. The store it is unfortunately very unorganized. The first time I went, I thought to myself, maybe they’re just having a bad day, but I’ve given them a few more tries (when accompanying my friends to the store)…
From the sunglasses, to the purses/​bags to the perfume/​beauty products… everything is just really kind of thrown together. This could in part be due to the fact that many customers might pick things up and place them in the wrong spot but this just made it difficult for me to find anything. Even with the clothes, items were hung in the wrong section. I’ll give it a 2 stars mostly because it is pretty decently sized and the deals are reasonable (good prices). If you peruse a bit, you might find some good steals… sunglasses or tops for ~$ 10.00 which is pretty good… but you might also come walking out with a headache.

This is a REALLY messy store. I was looking for boxers here and everything was just everywhere. It’s definitely a good deal still so whatever. I found a pack of 3 boxers opened up and there was one left my size, they let me buy the 1 that was left, I think the other 2 were stolen. Not sure why someone would steal $ 4/​pair underwear.
I went through their jeans selection and everything was very messy. I see they are trying to keep things organized, with the sizes and what not. I’m assuming their very busy and people just keep messing everything up. The cologne was cheap and the selection wasn’t the most extensive. A lot of boxes were on the bottom and missing 1 or two bottles per gift set. I’m assuming theft here is a big issue.
The lines move very quick so don’t worry about that long line. Definitely a good spot to get deals and steals!

This is a nice Marshalls. I went in looking for jewelry, and they don’t carry any (at least right now), but the store is clean, well-​organized, and has a good selection of a lot of things. They have a great selection of really nice cookware, including Le Creuset and Cuisinart stuff. They also have a lot of nice picture frames and a huge section of gourmet packaged foods, like chocolates and spices — great for gifting. Their selection of women’s shoes and purses is also really good! Some discount stores can be really junky, disorganized, and dirty, but this one is nice.

Maybe I’m all shopped out, but this Marshalls experience was not fulfilling.
I came here to return an item and was looking forward to visiting the area. The first thing I did was wait in line to return the item. Helena barely looked me in the eye, didn’t thank me, begrudgingly did her work, didn’t smile, and was overall a poor customer service representative.
I felt women’s apparel was very disorganized. There was definitely a lot of merchandise, but it wasn’t as well laid out. The aisles felt very close to each other, and there wasn’t much space between the active section and the pants and the jackets and so forth. Maybe there was a lot of people.
There were definitely many pillows and men’s socks to choose from, but overall, the store made me feel a little cramped, and it was on the dark side.