Navy Federal Credit Union

Navy Federal Credit Union is a great financial institution. Unfortunately this branch in Rockville, MD is a far cry away from what I’ve known NFCU to stand for. I have frequented this branch for years and upon my first interaction with one of the managers, Jerry Dean, I was most unimpressed and disappointed. Her lack of empathy, timeliness, and professionalism is mind blowing. The member service representative’s at this branch however have always been nothing short of wonderful. It’s a shame they have to work under such un-​professionalism. Do yourself a favor and take the extra twenty minute drive to the Gaithersburg branch.

Navy federal is one of the best financial institutions in the area. I got a new check card in 3 minutes! But the people who works in this Rockville branch especially Esther is ruining it. Very unprofessional and impatient and she told me that I just kept repeating my questions over and over. Customers seek answers from bankers. While a person may not always have the answer, banks should always appreciate the person who will not stop until they get the answer. I ended up calling the 1 – 800 number and talked to brad he answered my questions in less than 5 minutes.

I was very disappointed in the service at this branch. There are three tellers in the window and only one assisting a guest while we were waiting. One looked up at us and didn’t even acknowledged us by say we will be right with you. Poor, dissatisfying service from the staff. I hope there ar some improvements in the customer service otherwise I’ll take my business else where. They get ZERO stars in my book.

I’ve been a member of the credit union since the late 70’s. I’ve always been impressed that they’ve jumped early and hard on electronic stuff that makes banking easier. I had an ATM card long before my friends using PNC or other banks did.
But this review is about this branch. It’s just okay. It’s not outstanding and it’s not bad. I rarely need a branch. I’ve been in here a couple of times recently. The wait for a customer service rep just seems too long. The first time I waited an hour and then had to leave. As I left, the receptionist noted that they only had 1 person working. Thank you for telling me that critical information as I was leaving.
I returned a couple days later and asked how long the wait was. 15 minutes I was told and the receptionist said she would let me know if it got longer. I was seen at the 40 minute point. Receptionist’s idea of 15 minutes seems to be Einsteinian.
Competent service, handled accurately, the new accounts were done in 24 hours.
I also saw that the line for the tellers was pretty long. Don’t know if I happened to hit every time a crowd developed or what.
But … you have to sit and wait near a television that blasts some sort of real estate show. Not allowed to turn it off; no one watches it. Combine that with the annoying level of canned music and you have a very uncomfortable 40 minute wait.

Standing at the window for 14 minutes with teller Dorcas was a little too long with no explanation of the wait. All I needed to do was cash my tenants’ rent check

Very friendly and efficient. I am never in here for more than a few minutes. I usually only come here on weekends, which at other banks may have insanely long waits since there are limited weekend hours. All of the times I have been to this branch, there are at most 3 other people in line, and at least 3 tellers open. They are very polite and get down to business to make sure you are in and out!

I love Navy Federal Credit Union. This particular branch is incredibly convenience as it is located along Rockville Pike. However, I hate the parking lot as it is always full (supposedly there is parking behind the building too), and hard to get in an out of. The staff is cheerful, friendly and truly customer focused. If you are eligible for a Navy Fed account, it is totally worth getting.

Having been a member of Navy Federal Credit Union I can’t say enough good about it. As with any credit union you have to have a tie to belong but they have expanded membership eligibility over the years and it is definitely well worth joining if you are eligible. They expand their branch offices often to make their growing membership base have easier access to their services. The man branch is based out of Merrifield, VA and they now serve military and their families all over the globe.