Sprint Store

A complete rip-​off. Claimed to have saved me $ 110 per month with a new plan. When all the hidden costs were added up it turned out I was paying about the same with no savings! They also double-​billed me for both the old and new plans. It took two hours of my time on the phone with Sprint to fix that mess — I hope.

Worst customer service from the manager. Went to the store to resolve an issue. She was unhelpful as she did not even try to help resolve the problem. Very dishonest and let long-​time sprint customer leave unsatisfied. Customer service is not her top priority.

If I could give this store a zero star rating, I would. I received THE WORST service at this store. I was offered a phone upgrade by Sprint headquarters that should have been available at a Sprint corporate store. I went to the store (for the second time for this issue), and the so-​called customer service rep told me he couldn’t honor the arrangement set up by headquarters. I spent almost an hour on the phone with the Sprint headquarters. The customer service rep spoke to the person helping me at headquarters and claimed that he would check with his manager. I didn’t actually see him talk to the manager. She remained hidden in her office or in the employee area in the back of the store and never once offered to help with my situation. I was unable to resolve the issue, AND it turns out that the customer service rep then claimed he actually was one of the managers but still couldn’t do anything. So, not only were the employees at this Sprint store completely unhelpful but dishonest as well. I would NEVER recommend going into this Sprint store for help. After at least 16 years as a loyal Sprint customer, I am planning to switch to another provider for my mobile service. It’s amazing that people can keep their jobs when they offer such horrible customer service. Save yourself aggravation, and don’t waste your time at this store.

Good experience in and out in few mins. No appointment got out with new phone and service!

Update:
Was not happy with my phone so I had to return it. Although, I did get another one from this location. The follow through with the first rep was ok, but not over the top as originally had when I did the original sale. I will leave it at that.
I reduce the star from 5 to 3 because of it.
HOWEVER! Afshim (hope thats right) picked up the baton and ran with it. He stayed to help me up to an 1 hour after his shift was over (I didn’t know until he really had to get going an hour later) Thats customer service!!!
Key points: Communicated with staff of what he needed from them to complete the switch since he had to leave (which was when my info was transferring over) made the return seamless and was dedicated to assisting me during the entire process.
I wanted to keep the original 5 star, but customer service does not end after the sale.
Previous: (5 for sale, 3 for service with any issues)
Today Bernard gave me 5 star customer service. He was extremely informative, he even helped me get great deals on my new phone (S6 edge) and accessories. He called Sprint on my behalf to make sure I got the best deal as a loyal customer to include trade-​in value. He answered all my questions and explained to me in detail the phone fuctions and updated plan. I saved $$$.
Service and savings, this location deserved a review. I was able observed in-​store interactions by the other guys working and they were very friendly too.

This sprint store has the best customer service. I had such a bad experience yesterday at the sprint in quince orchard rd in Gaithersburg. I decided I’m never going back there again. And gave this Rockville location a try and I gotta say they are so amazing.
They greeted us when we walked in and waited not even a minute for service. Nicole helped with such a huge smile and took her time to explain things to us. Having worked in retail for various years in the past, she’s the kind of associate I would have loved working for me. It’s unbelievable the world of difference between Gaithersburg and Rockville.
If you want excellent customer service, come to this Sprint.

Unimaginable in terms of poor service. Waited 40 minutes to see a manager to resolve an account issue. Manager never came out of her office and other associates could do little more than to go into back office and come back with any results. So glad I am a Verizon customer.

Everyone there is awesome great customer service I will most definitely be back again

Before today, my last phone upgrade occurred in 2006. Obviously, there have been significant changes in mobile phone land since then. The iPhone had not been released and touchscreen with no stylus was, to my knowledge, unheard of at the time. So yeah, before today, I was a member of the flip phone league. No internet, no data, limited text messaging, no 3G network, etc, etc. Needless to say, it was time for a change, and off to the Sprint store I went to renew my contract and upgrade my mobile device.
Before going, I did some research and narrowed my phone choices to three. I was helped by Frances, who was very knowledgeable of the three phones I was interested in and extremely helpful in assisting me with making my final choice. It came down to the HTC Hero and the Palm Pre, and I went with the Hero. I’m still getting used to it, but I think I made the right choice.
Overall, I was very satisfied with the service and I feel that I got a great deal for the phone and my plan, even though the mail-​in rebate bit kinda sucks. Otherwise, great service and great value.