Topline Moving and Storage

DO NOT USE TOPLINE MOVING period. They deserve 0 rating. this is my first Unilocal review. i used thier service in july 2015 and forgot to post the review all these days. everything about them is fraud they quoted one price and ask for something else. Even though i specified all the furniture requirements the driver brought a smaller truck and took a lot of time to fit the furniture inside. The drive took 7 hours to drive from Fairfax to Brooklyn; i started behind them on my car an hour later and reached brooklyn in 4 hours. i understand it is a truck with furniture but 7 hours is ridiculous.

These guys are shady… Tried to pressure me into signing a contract on the spot and did not want to give me time to think about it. I told the guy I needed to review it and he finally backed off. Shortly after this my family went through a recent crisis (grandfather has to be put in a very expensive nursing home due to his dementia worsening) and we were no longer able to afford the move. I told them this and they then proceeded to charge me anyways for a contract that was never signed or agreed to! And then had the nerve to say that my family crisis was ‘fake’ and that I was pathetic for lying to not be charged! They never once acknowledged that a contract was never signed and basically said that the credit card company would not believe me. Now I have to fight this ridiculous charge on top of all the other things I have to deal with… I am utterly disgusted with this company and the way they run their business. You can do much better than this in the area and they don’t deserve your money. Please don’t support these crooks! Avoid, avoid, avoid, avoid!

I was quoted one price.
when they came to my house and packed up everything and put it on the truck I was then told that it would be $ 700 MORE!!!

I’m giving them two stars because they know how to do their job accurately but unfortunately that is where the good stops. They failed to produce the empty truck weight ticket which is necessary to verify the actual weight of my items. When they got to the storage the one guy looked at my stuff and said that the weight was 3000lbs more than the actual weight. I knew the actual weight because it was weighed prior thru a more reputable company when quote shopping. I then had to follow them around all day to get the truck weight after they unloaded my items just to verify the weight. Again, I was right about the weight and they tried to cheat me. I called their manager and he tried to give me the runaround. I also got quoted free boxes that they tried to change their mind on. They didn’t speak any English and every time I asked a question he said no understand. Really? Do your homework first and go with the more expensive or word of mouth movers. Avoid the hassle!

DO NOT hire this «moving» company. They are complete scam artists. We hired them for our move from Baltimore to Philadelphia. After they filled up their truck with my stuff they left and didn’t show up to my place in Philadelphia for 12 hours (normally a 2 hour drive). For the first 4 hours they were late, they didn’t return calls. Finally, they called back and said the truck broke down and the only mechanic in all of AMERICA that was open happened to be in NJ. They supposedly had their truck towed to NJ and got it fixed. THey told me they transferred my stuff from the first truck into another… So. fast forward 12 hours when they show up to my house at 11:45 at night to move my stuff in… THEY HAVE THE AUDACITY to try to charge me MORE by the hour. None of this was my fault. and honestly, I’m not even sure if the truck ever broke down because the whole thing seemed fabricated. After I argued with them about the added amounts for the hours while their truck was being fixed (or whatever they were doing). they threatened to leave with all my stuff… we tried to call the «manager» at the company to get some information. he hung up on us. DO NOT HIRE THESE PEOPLE. TRUST ME. It will be a complete nightmare for you.
EDIT — I just looked them up on the Better Business Bureau and they have 29 complaints against them. I wish I had done this beforehand, but I am posting this here so others do not go through what we did. They tell you they are A plus accredited on the Better Business Bureau, but the Topline Movers that is A plus accredited is one in Scottsdale, AZ and NOT Beltsville, MD. They have the audacity to link to another company that has the same name to try to use that company’s reputation to bolster business for themselves.

DO NOT HIRE TOPLINE!!!
They give a great estimate, but the final bill WILL be something else.
They showed up to my location over 3 hours late, causing us to be stuck in beltway rush hour traffic, missed my loading dock reservation time, and showed up with an extra person telling me I’d either have to pay $ 10 per hour extra for the person or $ 75 per hour for the extra time.
The only good thing I have to say is that my stuff got from Point A to Point B… eventually…
The final bill was nearly double what the estimate was because of overtime that was a direct result of their lateness – an extra hour sitting in traffic and losing exclusive access to the freight elevator at the destination.
Based on these other reviews, it looks like they have a nice scam going – they hook you with a great estimate and then inflate the price during the move. Don’t fall for it like I did!

If I could give this a rating less than one star, I would.
They arrived with one table sitting in the passenger’s seat of the truck, and it was all banged up. My furniture, and someone else’s, arrived very damaged. They had not padded it securely and much of the furniture was damaged. These are antiques, beloved family pieces, and legs were broken off tables, big gauges in the sides of larger pieces. Some of this is beyond repair. As for the furniture that did not belong to me, the driver insisted it did. I refused to take it.
These people are the Beavis and Butthead of movers. Don’t use them!

I am so upset right now. This is my first Unilocal review.
They just called to CANCELLED my appointment I made with them a week ago for my move in 2 days. NOW WHAT DO I DO??? Everyone else is booked. They have a larger customer they want to do Saturday and I am just a studio move so I guess I didn’t make the cut.
They have all sorts of penalties for people who do not keep their reservation. I wonder if they are going to compensate me??? ill find out in a bit.

My experience with Topline Moving makes me never want to move again. It was absolutely horrible; first, they were three hours late. When they arrived, they had the nerve to say that «they had been calling me all morning.» Then, with all of my belongings in the truck, the truck broke down. After a mechanic came out, everything was moved, and they charged me $ 270 MORE than they had quoted me!!! The estimate was $ 288, and they charged me $ 558. I moved from a tiny 600 sq. ft. apartment with only a living room set and bedroom set, 5 miles away, and it took them 5 hours! When I went down to the truck to see how they were doing, they were just sitting there. Brent was the guy that I worked with, and he was the reason I chose this company because he was very nice and helpful, obviously a good salesman. But now I feel like I was totally taken advantage of. This was a terrible, terrible experience, and I will definitely do better research next time, and take the time to read reviews.

This review is for Topline Moving and Storage Inc, (
), US DOT 1 777 365.
My experience: HORRIBLE. They are dishonest, slow, and charged ridiculous higher fee than they quoted me.
The customer service line is friendly, sure, before they get your business. The quote is low, a lot lower than every other full service moving companies. And the guy who was dealing with me bragged about their wonderful experiences, blahblahblah. How stupid was I, I canceled my previous booked self moving company and decided to use them. So the tragedy began.
I was quote about 15K moving from DC metro to CA, a one bedroom, in the end I paid about 4K in total.
To begin with, they said they do not use subcontractor and they had their own truck going to CA. LIE! When they picked up my stuff they said there would be a truck leaving two days later. But over a week later the truck driver (who was from a subcontractor!!!) called me, they were just in OH, merely two days away from DC.
Secondly, yeah, they charged a lot of hidden fees. For one, they charged something like elevator fee for $ 75. I asked why I was charged, when I was quoted I made it clear I lived in a building that has a freight elevator my apartment lived right next to the elevator, I was not quoted for this fee. But the staff just said, everyone gets charged for that. What the hell is this explanation? Then the wrapping, oh the wrapping. They charged two parts for the wrapping: the actual stuff and the labor. So I was charged for $ 50 for each blanket they used on my furnitures, $ 25 for the blanket using (just using it not keeping it), then another $ 25 for the labor wrapping it. Same with shrink tapes, etc. etc. So I was easily charged over $ 600 for wrapping.
What’s worse, the staff written down their requested tip amount, $ 390 for 3 people for about 3 hours, FOR TIP! I can hire a moving company for a lower rate than this. And they made it like if I do not pay this amount they will not process the documents. So I HAD to pay
Later I called the customer service and asked why the tip amount was mandatory, the man kindly said oh it is not. I can have the front man give it back to you. I said if it’s not mandatory then I wanted the tip to be split between crews in CA and in VA, so I asked them to give half of the tip to the crew who unload my stuff. Guess what, they never did.
I gave one star because finally all of stuffs did make it to CA my new place. But the experience, horrible. I would never recommend this.
My experience, if you are moving across states, use some self moving services like Door-​to-​Door, UPack, then hire local teams to help you load and unload. This will save you money, they are fast, and no possible hidden fee anywhere.

DO NOT USE THIS COMPANY!!! At first they are really really nice and helpful, but that is because they want your business, then after you sign the contract they could care less about you or your things. They picked up my things on a Monday in DC and were supposed to deliver everything in Florida on the following Saturday. You would think 6 days is enough time, right? Apparently not… the delivered my things the following Thursday with no notice at all. They just showed up expecting me to be home. Then when I wanted to pay them, they wouldn’t accept check or credit card, CASH ONLY! What kind of business is this? When I called the headquarters in Maryland to try and pay with a credit card, the guy said to me «didn’t you read the contract cash only!» I replied, well I was told my stuff would arrive on Saturday and it is now Thursday and I was flexible, maybe you should be too.” The guy on the other line started cursing at me and almost made me cry. Bottom line, nobody should talk to their customers like that… ever. After having spent $ 850 just to move 15 medium sized boxes, I should not have been spoken to that way. AGAIN… DO NOT USE TOPLINE MOVING.