Jack In the Box

Ok, I know you shouldn’t expect much from a place called Jack in the Box but today they hit a new low. Pulled up to the speaker in the drive thru and was met with a lady who was struggling with English. The good thing is you can see your order on the screen so eventually she managed to have all of the items on screen. YAH ! Pull forward to wait on the food and wow the drive thru window is really, really dirty I noticed while waiting. She hands me our food and I start to check the bag (as you should always do). I look behind me and there are cars lined up so I go ahead and pull forward. Big Mistake ! Notice that my cheesburger is missing! I have to park and go in (with my milkshakes in the car and its 100 degrees here) and the Indian man at the counter asks what I need. I tell him I need the cheesburger I ordered. He tells the Indian lady at the drive thru that she forgot my cheesburger. She says my double butter is on the bottom of the bag. I say «no it is not» and I did not order a double butter? Then she comes over and continued to say something I cannot understand about a double butter, double butter. I say I ordered a regular cheesburger not a double butter. She then says I didn’t order a cheesburger. Arrggg !!! This is getting nowhere… (as the milkshakes are melting in my car). I say the cheesburger was on the screen when I was ordering? Where did it go? She walks away. and Indian man tells me they are making the cheesburger. I say «forget it» and leave. Sad, so much drama over a cheesburger.

I’ll give it one star because it is not being compared to real restaurants so this is based on the drive-​thru fast food experience.
Unlike everyone else my orders (which was hub ordering) was only wrong once. Saw people smile, albeit maybe their shift was ending… Never been inside.
I’m strictly sticking to the food– breakfast is atrocious when I get home (with the exception of hashbrowns which were cooked much better than other mcplaces) — couple miles away– not far… Always lackluster and smashed down or broken in an un-​eatable way. especially anything involving a croissant. Rarely go there but… sadly it feeds the hunger and if I dare convenience-​on occasion (once every 3 – 4 months, if that)
I will say I like the sirloin burger, special order has been correct with the no this and that… I only get that cuz I’m tired of sesame seeds on everyone’s buns these days — which I cannot eat… tasty enough for drive-​thru. Curley and regular fries ok. Coke ok.
Chicken sandwich — son ate it but he doesn’t know any better! :))

The lady working the drive thru was very nice and my order was correct. It took awhile for me to get my order so while I was there I had time to examine the outside of the drive thru window and it’s disgusting. They really really need to clean it. It makes me wonder about the inside of the store.

They messed up my order and the sandwiches were smashed flat, as if one of their illegal employees sat on it and probably farted on it too. Jack really sucks and his commercials are stupid too. Their products look nothing like what they advertise. Not going here anymore, in fact the one in Royse City sucks too. I wonder if Obama is running these restaurants now. Crap in the Box.

Totally average for a Jack in the Box, They messed up my order, but I didnt check the bag so maybe thats on me. I was in a hurry. The lady was nice who handed me my wrong order.

Dear Jack In The Box Customers–
If the drive thru guy decides to let go of your drinks before you have a grip, they will land in your lap, down the inside and outside of your car leaving a hot sticky mess and on leather-​not good. Mind you I was wearing a white skirt and had to pay for new clothes so I could return to work. Any who, the guy will not return to the window to give you napkins, so you end up yelling «hey can I have some F’ing napkins», a young girl will come instead bringing napkins and a different guy will show up to hand you the «I’m sorry» upgraded drinks but it’s still $ 15 bucks for your meal. And the drinks were wrong as well as the sandwiches.
You then send the dreaded e-​mail to corporate and wait. Finally a woman will call very concerned and upset about what has happened and they” open «a case and you get a top priority case number. Again you wait, sending the occasional e-​mail requesting your car to be detailed on them of course — NO REPLY. So you call and talk to a 20 something year old smart ass that tells you it under «investigation» and the area manager will get back to you — -so you wait, still sending a weekly e-​mail, still no reply, no calls from management, no e-​mails, no letters of apology! By then you end up scrubbing and detailing your car yourself! Paying out the nose – why? Cause it’s a Vette they decide to dump the drinks into!
So guess what Jack, you’re whack! My money will never line your pockets again my friend with my hard earned cash! But don’t you fret, I’m sure their is another willing customer out there to show you the money honey!
You suck! Two thumbs down! And by the way, your a liar on your commercials, you do not care about what your customers think!!!

What can you say… it’s Jack in the Box! Lot’s of menu items and you know what to expect. The inside needs a makeover though.

OK, this really applies to all Jack in the Cracks… do you people realize that the big wigs in upper management, that includes that ping pong ball head Jack, have decided to remove, yes delete, the MONSTER TACO from the menu? Why I ask? I sent them an e-​mail about this abomination unto the «drunken, almost home, but hungry and need grease» crowd! They did respond with a «sorry» and «we appreciate your opinion». I however, am not done with them yet. This is like Waffle House deciding to take waffles off of the menu. I mean really, who decided this? When I pulled up into the drive through to place my usual midnight, 2 monster taco and a coke order, I was told by the speaker phone dude that it was no longer on the menu. After a moment of silence, I felt the need to get out of my car and kick someone“s ass, just because it had been that kind of night. The speakerphone dude was very nice and apologetic. He too could not understand the dismissal of the Monster Taco, but suggested the regular taco instead. REGULAR TACO! No! I’m sorry but there is a difference, you know and a regular just does not cut the mustard. I have been eating Monster Tacos from Jack in the Box since I was 16. Trust me that was a very long time ago. I intend to mount a full on dispute of the removal of the Monster Taco from the Jack menu. You too, must question this obvious attack on those late nighters, who crave the Monster on the way home after a night of… whatever.

I’ve never been inside but the drive-​thru line is usually pretty long. It takes awhile from the time you order your food until you actually reach the window and receive your food. My advice is to ALWAYS check your food. I cannot tell you how many times I received the wrong items. They also make a habit of not providing requested condiments or salsa that should come with your pita. If you request Franks Buffalo Wing Sauce for your chicken strips, check you bag because they frequently give you the Jack in the box brand hot sauce in those little packets. Yuck!
As far as customer service. Well, they work at Jack in the box and they hate it. You will never see anyone smile, say thank you or you’re welcome. They just hand over your food and step back to mess up the next order.
The price was chosen as cheap, but this is one of the pricier fast food joints.