Les T Sandknop, DO

Have used this office for several years for my mothers care. She recently has been diagnosed with Alzheimer’s, and is otherwise healthy. Her insurance requires a referral for her to see her neurologist. The «lady», Barb who does the referral work has made this an unbelievably difficult process. It literally took months to get a referral after 10 – 20 calls into this office. I even requested the business office manager call me, that never happened. We eventually got the referral because a friend of mine took a job at this clinic and helped me out. Now the original referral has expired, it’s time for a new one. We had an appointment scheduled (6 weeks ago) for tomorrow and the neurologists office just called me and cancelled because Barb once again did not take care of the referral. This was scheduled around school schedules and work schedules, so, not only can she blow off the patient and family, she will blow off another providers office staff. The actual clinical staff I find quite decent and have a pleasant bedside manner. But if you need something from the business office staff, forget it, that’s where the problems await. After the battle for the new referral we will be finding my mother a new primary care provider, which will be tough when you have Medicare. I can only hope we get lucky and someone else starts handling the referral paperwork. Two stars because of the trouble I have been dealing with for a year.