Mc Clain’s RV Rockwall

I bought a used 2011 Class C Winnebago in Nov. 2014 and was very pleased with the sales and delivery process. No problems. I looked at many new and used Class B & C models. I did feel that the finance manager tried to pressure me into buying a service contract, as if that’s how they were making money, but that’s probably normal in many businesses. Overall, I was very satisfied and would go back.

Fantastic sales and delivery job by McClain’s. We shopped all over for a 5^th wheel. Decided to purchase a Grand Design Reflection. Customer rep did a fantastic job. The explanation and delivery of the was very thorough.
I need minor service on the camper a few months after buying it. I was in a time crunch. Their service department got it in and out. Very impressive and responsive.
I will buy my next rig from them.

I am a previous and current customer of McClain’s in Rockwall. I bought a 5^th wheel from them in 2009. The sales process wasn’t all that bad (then). The best part of it was the briefing on the unit by the maintenance staff. From there, it goes downhill. When I brought the RV for a warranty repair the repair took over a month. This work was done ok, other than the time it took. Then I brought it in for an inspection. They told me the rubber roof had a tree penetration in it and had to be replaced. Insurance covered it and the work was done. When I got the unit back it was obvious there was no attention to detail and there is lots of shoddy work and mess everywhere. I’ve since found a different RV repair place that specializes in RV repair.
That brings me to the current time. I went in to trade in my RV and a car for a very similar but newer fifth wheel. The salesmen were good. He took my trade-​in info and told me they would call with a quote. I get the call and it seems like a fair deal (well below trade-​in values but fair), so I go down later that day to finish the deal. While I’m making sure I have the unit that I want (documented offer in hand), they come out and tell me they are very sorry but they made a $ 5000 error on the trade-​in values and ask for the documented offer back. So, the whole deal ultimately falls through. Either one of two things happened in this situation. First, they did make an honest mistake. Even if that were the case, their offer was well below trade-​in on both vehicles and they should have stepped up and honored the deal. Especially for a repeat customer. The second alternative is that the whole thing is a scam. Either way, it just made me like I got cheated.
So, if you are looking for a new high-​dollar RV and a Park Place Lexus type of pampered customer treatment, you should probably try somewhere else.

READ THIS BEFORE YOU EVER DO BUSINESS WITH THESE GUYS!!!
* This place is the worst customer service and staff I have ever experienced in my life.
LET me summarize for you:
1. I go to the shop and pick out the new RV I want to purchase.
2. I show up to get the RV and they have it completely ready. My wife and I are so happy. THE GOT THE WRONG RV IS READY and THEY LOST MINE!!!
3. So the find my RV and then asked me to do a walk through on a similar unit and mine will be ready some other day.
4. So we do the walk through and go home.
5. They deliver the RV and half the parts of the hitch are missing and they say OPPS we screwed up again. Really?
6. So we wait and they send out a couple of repair staff to fix it some days later.
7. So they tell me it may have some issue so I should take it camping and see what kind of issues we have and then bring it back and they will fix them.
8. Stupid me I should have learned by now. So we take it camping and we find several issues: door hook fell of, microwave does not work, flush is not working, table tops are in bad shape and need to be repaired. AND the biggest is the sunlight you can see a stress line in the canopy and it need to be replaced. So they also forgot to put the hanging lights in the camper when they did deliver it.
9. I bring the RV back with all the problems and leave it.
10. And I wait — 2 weeks — Calling saying check back
11. And I wait some more — 4 weeks — Calling saying check back
12. I finally call again today and ask what the hell is the problem.
13. Manger tells me that they are not replacing the canopy because it was most likely done by me as I did not point it out on the walk through! See number 3 above. Morons!
14. I have decided to get a lawyer and sue these ID10Ts!!!
FOLLOW UP ON THIS AMAZING CRAP FROM THESE LYING AHOLES
They told me if I removed the above Unilocal they would fix my camper, these cuys actually blackmailed me. The guys name was Steve Dorgone that did teh blackmail. I have his email and will add it to Unilocal shortly
So they do fix my camper and I get It back finally after 3 months. When I get it back they have damaged the side of the camper by letting the awning fall against it as it was being replaced. They may have even did this on purpose. Who knows anymore.
When I told them they said I did that before I brang it in all those months ago. Said they had proof but lied about that as well.
This really would be funny if it was not so true. My wife and I are getting flyer done up and will be handing them out at Mccleans as people enter these coming weeks. I will do everything in my power to inform the public what they lying cheating SOB are all about!!!
Go anywhere else to get an RV, never go here. Biggest mistake of my life!!!
Go anywhere else to get an RV, never go here. Biggest mistake of my life!!!
Go anywhere else to get an RV, never go here. Biggest mistake of my life!!!
Go anywhere else to get an RV, never go here. Biggest mistake of my life!!!
This place still sucks

Mc Clain’s RV Superstores are located throughout the metroplex. It appears they have the market cornered on RVs because the website and the actual site itself has hundreds of RVs. So I was pretty excited to go and check out some of the models I had admired on the internets.
So we walk around the showroom looking around and a salesman comes up to talk to us after about 10 minutes looking around on our own. Imagine the typical guy that sells you a car and you know what I’m talking about. He wants to know what I’m looking for. He wants to know my «timeline» for «getting in one of these campers». Immediately I knew this was going to be more of a hard sell pressure situation. After I told him what I wanted to see he said he would go get his coat. So he did, but before we went out he had us look at a «special price» camper in the showroom. Fine, it was nice, but I want to see the others. But after we looked at the one in the showroom he just basically said thanks, let us know if you want to buy that one, see you later. So he’s NOT going to take us to see any others He said, «Oh, none of the other ones have the features that you are looking for.» Really? None of them have a queen or bigger bed and a slide out and gas stove? Really? Online you had hundreds and here you just don’t have any to show me. Basically he figured out I was not buying today so he showed me the one they are trying to move («This price is the best you’ll find. I’ll be surprised if it is here later.») and basically told me to get the fuck out and stop wasting his time without actually saying it. Nice. I’m sure they have people there that operate differently than this guy… but, well, I got this guy so that’s the impression I have of this place.
So to the smarmy guy at Mc Clain’s…I AM going to buy a camper and I will be DAMNED if you get ANY of my hard earned money that I plan to spend.