Tom Thumb Food And Pharmacy

I think it’s ridiculous that when you pay for stuff meaning of drinks. They think it’s necessary to stick orange stickers all over your purchased items. I will be glad when Kroger opens right down the street. They don’t believe in stickers.

This is by far the worst Tom Thumb in the chain.
I can’t begin to tell you how many times I have gotten home without some of my groceries. Very annoying — I don’t have time to make multiple trips to the grocery store for the same items.
They also can’t seem to keep the shelves stocked. Went today and they were out of Ozarka water — really?
Don’t even get me started on the floral department. The selection is the worst ever — they never have any decent looking flowers. I stop in other Tom Thumb stores (Rowlett and Dallas) and they seem to have a good selection so I am confused as to why the Rockwall store can’t seem to do the same.
More often than not, the staff is rude.
Complaints to management and even to the home office have not resulted in any improvements.
I have never been a Kroger fan, but I can’t wait until the new Kroger down the street opens.

I really like this store! I don’t mind paying for convenience and a clean, calm store. There is always parking available and the lines are nothing compared to Walmart and Kroger. The selection works, I think they have quite a nice variety.

Beautiful store — clean, nice displays, good selection of goods, makes for a good shopping experience. They even have a Starbuck’s in this location and wooden plank flooring in the produce section. This is always a sign of a classy grocery store in my book. Unfortunately, Tom Thumb’s prices are out of my pocket book range so I don’t shop here very often. On this occassion, half of Rockwall was without power so I had no choice but to venture out of my way. I will say this — the parking lot at night is dimly lit and I was lucky not to drive off a curb when trying to get back onto the main road.

Poor service, rude people… Looked nice on the outside so we thought we would give it a try… I won’t be going back.

This is a hard store to get out of. Never enough registers open and the self checkout dose not work.

This Tom Thumb is the worst! The only nice thing I have to say is that it IS clean! I grew up shopping at Tom Thumb and they always had the best produce and grocery selection; from basic pantry goods to gourmet specialty items. Not only does this store NOT have gourmet or specialty items they hardly have the basics. They are always out of a staple vegetable such as squash or corn. I always have to go to another store to get everything on my grocery list.

This is the closest grocery store, (one of the 2 in town not counting Wal Mart) to where I live, and other than a quick purchase, I do not enjoy shopping here. The prices other than the Just 4 you deals, are much higher than Kroger. The organic produce selection is limited, expensive and not very fresh. The service is very hit or miss, and usually miss. I rather, fight the parking and have the lines, and know that I am getting the best overall deal at Kroger on Ridge Road.

I love this Tom Thumb. It’s always clean, well stocked, and the employees are very courteous. I will pay more to shop here simply because it is less stressful than Kroger or Wal Mart.

I have only one complaint about this Tom Thumb.
Someone needs to replace the Produce Management, or he/​she needs to be given better resources /​product to put on the shelves. I’ve frequently found old/​whithered/​expired/​bruised produce on the shelves. Not that you can’t find some things ok, but quite frankly Kroger kicks this place (s) produce department badly, enough so that while I live less than a mile or so from Tom Thumb, I’ll still drive 5 miles to Kroger.
I would also like to see a better selection of wholesome /​organic foods, another set of items we have to go to Kroger for.
On the upside EVERY single employee I’ve encountered here is awesome! The reason I’ll still come back, even though it’s more out of convenience is because of the way everyone is treated here. They don’t have a lot of turnover either and you get used to seeing many of the same folks. A sign that while «general» store management is good, the lacking in the produce department is overlooked sadly.