Bruening Glass Works

Marc is a crook who will take your money and not deliver the service. This business should be shut down.

I spoke to the owner (Marc) and he assured me he could fix a broken glass light lens that had been cracked in half. His story included that the process of restoration involved that the piece would have to soak for several weeks to clean it and then the «process» of restoring the lens would begin after that. It took three months and $ 90 (You have to pay up front) and he shipped the piece back to me. He simply glued the two pieces back together. The crack line and chip were still completely visible and even worse looking once lit up. I could have done the same thing with Crazy Glue and probably had it look the same, if not better. I had called after they had shipped it, but before I had received it, and was told the repair came out well and was hard to see. That was a lie and it was a total rip off and waste of time. Karma will find & catch up with them eventually. You can only take advantage of people and the distance between you and them for so long. Stay away.

This company does not return phone calls. I called and left a voice message regarding a broken window in my home. Obviously that is a serious concern for many people. You would expect at a minimum for the company to respond. Even if the job is too small or outside the scope of what they do. A thirty second phone call seems does not seem too much to ask…

My review is ZERO. This is the worst service that I have ever received in my life. I gave him two small cruets to fix. IT took him over a year. I even had to return one and it took another three months. I called or emailed him at least 50 times and he would not respond. I left messages and he was either not in or never responded.
Absolutely the worst business man that I have ever dealt with. At one point he offered to refund my money. I told him yes refund it… Of course he did not. He deserves no stars. Actually he does… He deserves minus 5 stars. If you never want to see your crystal again… be sure to send it to this guy… I could go on and on and on… It was that bad…