The Perfect Bride

Well let me start off by saying my experience here was not good. It was especially bad because I had the most wonderful experience at a shop before this one. We arrived about 30 minutes early because my appointment at the previous shop ended early and my planner assured me this would not be a problem.
As soon as we got there we had trouble getting into the building because my mother is in a wheelchair and we could not open/​unlock the second door. It was raining so my MOH ran inside and asked for instance. They said it would take a minute (and it did take more than a minute). When they finally came to the door, they were a bit snarky and said it was easy to unlock (clearly it wasn’t or we would have been quickly inside and dry). Once inside I noticed we were underdressed (is there a dress code for dress shopping?) All the other patrons had on dresses and heels along with their entourages while I was dressed for comfort. I don’t know if that made us stand out as non-​serious buyers (we were very serious) or what. But after talking about this with friends I heard the same things from them.
I told the woman helping me my exact price range and exactly what I was looking for. She immediately ran to the racks and started pulling without asking me any additional questions so I figured there were plenty of dresses I would like. When we got to the room I noticed many of the dresses were out of my price range and not the styles I liked. She said I would get 10% off (still the dress would be out of my price range) and that the styles would look good on me or they would be fine. I tried on a few just to see and sure enough I was right. I didn’t like them! I went out to show my family and they could tell how unhappy I was. There was one dress I really wanted to try and so did my family but the sales woman made me try on others before that one. I don’t think they had the styles I liked there and I would have appreciated an honest statement from the sales woman helping me stating that.
The whole environment in the store is cold and no one was very friendly. The sales woman didn’t take into account what I wanted she seemed to push what she wanted me to like. I definitely didn’t feel like a glowing bride-​to-​be or feel very special at all. Also, no photos allowed which is ridiculous. I would not recommend shopping for a bridal dress here.

I did not have a good experience here, which I hate to say because I have had so many other great experiences during wedding dress shopping.
I called one Saturday morning because I knew I would be in the area to see if they had any appointments available that day. The nice lady said she did have something at 1:30 so I took that time slot. When I arrived, they asked for my name and told me that she did not see my name on their appointment list for the day. I responded with how I had just talked to someone a few hours ago about me coming in. She then told me that someone would help me in a few moments and that I could start looking at the very FEW racks that were in my price range. After 20 minutes of looking around I had looked at everything in the store and still no one had come up to me to help or ask if I was ready to try something on. I did find one dress that I had pulled to try on. I sat on one of the chairs in the front of the store, so it was evident that I was waiting. I sat there until 2:00 and when still no one came up to speak to me or ask if I was ready to try on I decided that I would just leave. The one dress that I had kind of liked was not worth staying there any longer.
They did not do a very good job of making me feel welcome, nor did they even acknowledge that I was there, so needless to say I did not end up purchasing my gown from there.

We were here this weekend shopping for my sister’s dress. Suzy was very helpful and was great with our larger group of girls. Her experience in the industry was obvious and she was very energetic about our experience. You could tell she loved what she did!

Owner took one look at me, asked about my event, pulled out the perfect gown-​not one I would have chosen but was definitely THE one.

When a bride-​to-​be is trying on a dress in front of the big mirrors and genuinely says, «I like this one,» perhaps it’s not the best thing to say «She doesn’t like it, it’s not the one!» When her friend says «I think she really does like it,» perhaps the best reaction on the way back to the changing room isn’t «You would be much more excited if you really liked it.»
Yeah, I was confused too! The aforementioned gown was the only one I even considered. Thought the rest seemed generally outdated… as in trendy, but not CURRENTLY trendy, and certainly nothing special, at least compared to other places I had looked earlier that day.
NO PHOTOS ALLOWED.
Generally the experience was bleh, and it wasn’t even that I wasn’t made to feel special here, my friend and I both felt that the service was a little rude, a little odd, and not a lot of fun.
I would recommend Leonardo’s in Rocky River over this place a million times over. The prices are comparable but the quality is WAY better at Leo’s. Not to mention the whole experience!

This is a tale of two stores (with as you can see from my rating, an ultimately bad ending)… To give a little background — I was married in Cleveland, but do not live there and ended up ordering the dress in Cleveland (my mom lives there, so it made sense).
When I originally went in to the store, it was around Thanksgiving, 2013 shopping for my May, 2014 wedding. Apparently in bridal dress world this is extremely late. I honestly didn’t feel like looking prior to that.
I was so excited to walk into the Perfect Bride and for the first time after being at 5 other stores, and not be told «What, why did you wait so long?» when I said that my wedding was 6 months away. I had a good appointment and liked Suzy my consultant quite a bit. I found a dress that I liked and was told that it would be best if I ordered it in extra length (I’m 6′ tall. The dress I tried on was long enough, but barely). The consultants said that dresses tend to stretch in length when hanging on mirrors and from being tried on and also that they cannot guarantee the length of the dress, as it is not always the same. We didn’t think I needed it, but they insisted.
I had one more appointment, so left without ordering it. I ended up going back a few days later as I did not find anything I liked at the other store. We ordered it and I was told that I should be able to try it in early March, when I came back for my bridal shower. (We did order the extra length, which was $ 50 btw, so not bad)
I went back home, assuming everything was great until I got a call from my mom a few days later telling me that P.B. had called her and that as it had turned out, the dress did NOT come in extra length.
I called back myself to see what I should do and was told that I would be fine and did not need the extended length. The dress fit and I would be ok with the regular length. After deciding to order the dress anyway, I hung up and it hit me that the only reason I ordered the additional length is b/​c they were insisting I needed it. Odd that all of the sudden I did not. (I hadn’t shrunk in that time)
Fast forward a few months to March when I called to see if my dress would be in on time for me to try it on when I was in town for my shower. First off, they had no idea who I was. I spoke to my consultant (the one whom I spent all the time with trying on dresses 3 months earlier) and even when I gave her my name you could tell she did not recall me at all. (I’m sorry, but this is a big investment and I find it hard to believe that they are selling SO many dresses every day that they cannot keep their customers straight. It’s not a David’s) She said she would have to look into it and call me back.
Someone else called me back (I believe the owner) to say they couldn’t find my order. We went over my information again and it turned out that my consultant had wrote down my name incorrectly, so that is why they couldn’t find it but that the order had been placed and it would be in, in May.
At this point I got a little upset… How did we go from me being able to try it on in March to the chance it wouldn’t be in on time for my May wedding?
When I reminded the woman that I had been told by them the dress would arrive in March, she acted like I was nuts and that it was not possible. I also had to tell her when my wedding date was (you’d think they would have that information in my file) and that I needed the dress to be in no later than the last week of April as I was planning to wear it the first weekend in May.
The dress ended up arriving in mid-​April, but I wasn’t going to be in town until the week before my wedding, but they said it wouldn’t be an issue to have alterations done in time. (the cost of alterations are built into the price of the dress FYI)
I ended up trying it on the Wednesday before my wedding. I walked in and saw the owner and my consultant, neither of whom seemed to recognize me even after seeing my face. This surprised me as I thought I should have at least looked vaguely familiar to someone at the store.
It needed some alterations, which were taken care of (and the woman did a really great job!) and the dress was pressed and ready to go the day before.
So the story ends well, but I would not recommend going there. Perhaps to try on, but not to buy. Along with everything else, the owner is condescending in her tone and actions. And I’m not a fan of places that tell you what they think you want to hear in order to make a sale.
I really liked my consultant when dealing with her, but was surprised that she was completely unable to remember who I was. I guess this really doesn’t matter as long as the dress fits and you get what you want — but it left a bad taste in my mouth.

I am giving The Perfect Bride two stars because of the poor service. I made an appointment about a week in advance since I live out of town and could only shop on a Saturday. I completely understand that Saturday is a very busy day for shopping, but I felt ignored by the older woman helping me. Every time I went to try on a dress, she would leave to help someone else. I spent most of the visit standing around waiting for someone to help me in the fitting room since every dress was enormous and needed to be pinned or clipped. The free alterations are very tempting but in the end, I did not want to give them my business. It was a very unpleasant experience.

I was in a little bit of a time crunch and ended up needing to buy my dress off the rack. I tried on dresses in several stores, but I wasn’t falling in love with anything. I was also determined not to bust my budget on a dress off the rack, unfortunately, that didn’t happen with the dress I found here.
Although my dress was discounted 50% for being discontinued and off the rack, they also quoted me $ 450 for alterations. I was kind of surprised. I found another place to do my alterations and spent less than $ 300. I was also told by the woman that did my alterations that they should have charged me at least $ 200 less for the dress because it was missing a bunch of crystals in the belt and was filthy. (you don’t really notice those things in the glow of finding a dress) Luckily it is now clean and fits. My experience was ok here for a bride in my situation, and they had a bunch of dresses, but it isn’t a place I would recommend to someone first thing.

3.5 stars, rounded up to 4.
I purchased my wedding gown and hair piece from the Perfect Bride. I ended up choosing this vendor for my dress because they offered great brands for the Cleveland area, like Paloma Blanca and Watters (and their lower end line, WTOO). I initially made an appointment just to take a look, but quickly fell in love with a WTOO dress that just so happened to be on the sale rack!
They gave me a 10% discount for a day of purchase. The price of the dress also included all tailoring, which included 3 fittings. All of the tailoring was done expediently, and the dress fit my form really well.
Everything was great with Perfect Bride until I (as the customer) made some requests. It almost feels as if they want to rush you or do things their way, rather than the customer’s way. I mostly felt this vibe through side comments made throughout all my fittings there.
I made a request to have a final, 4^th fitting so that my mom (who was traveling from out of town) could come and see me in the dress. This seemed to not go over very well, though they ended up scheduling it anyway. As the customer who is paying a decent amount of money for a dress from their store, I would think that a 4^th fitting would not be so inconvenient for them.
I highly suggest bringing a friend along for all the fittings just to make sure it looks ok! It’s also helpful to get extra feedback, and to have a friend speak up. Sometimes I didn’t quite feel comfortable giving that feedback on my own here.
The owner and owner’s daughter are sweet people — it is located in Rocky River and is definitely geared toward a certain type of clientele. Appointments are necessary, and they seem to be much more serious about their appointments and gauge you on level of interest.

I had tried on dresses at several other area bridal stores but couldn’t find what I was looking for. Every other store stocked poofy dresses covered in bling and offered nothing for a bride looking for a simple, elegant, classy gown. I found exactly what I was looking for at the perfect bride. I was able to stay within my budget and extra bonus: alterations are included in the price of the gown. The woman who helped me was extremely patient and knowledgeable and I had a great experience.

This was not my cup of tea, though my experience, personally was great and I had fun with my bridesmaids! The service here and feelings I got from the atmosphere were both unpleasant. (Though not enough to bring down the excitement of my first attempt to find a dress!)
I hunted down this «dream dress» that I had found online and it happened to be here, so we made an afternoon of it. This was my first time even coming close to wedding dresses and here I was, about to put my dream dress on! Exciting!
The woman working was not very helpful. I know I didn’t have an appointment, but those aren’t required; there were only a couple of others in the whole store, we could have been taken care of easily.
We walked in, fresh and excited, but she just kind of looked at us like we should have known the procedure for starting this whole thing. I had previously emailed and called to check on the dress and I mentioned this to this woman. She jumped right on, assuming things and looking for a prom dress! When I clarified with her that she was, in fact, looking for an orange dress, not a white bridal gown, I corrected her and she got really confused and skeptical. It seemed like she began to treat me like I didn’t belong here. I know I’m a small-​framed person and people tend to think I’m young, but I really didn’t appreciate the fact that once she thought I was going to prom, she kept treating me like a teenager messing around and trying on wedding gowns.
Once the dress was pulled, she shoved me in a dressing room and I got on with putting the dress on. Once it was on, I was still in love with looking at the dress, but not at myself in it, so I wanted to make the most of the trip and try on some others. She seemed excited to pull more, but reluctant at the same time, still acting like I didn’t belong and wanting to get me out ASAP. Everything seemed very frantic and rushed.
Without getting my budget and simply glancing at my photos for ideas that I had brought in (all the while, making judgments and going her own direction), she began scurrying around and grabbing dresses that weren’t anywhere near what I wanted. This was good, because I got a better idea of what I liked, but being a consultant, she didn’t really consult me much. When I asked to try on dresses with sleeves, she snapped that there weren’t any in my (imagined by her) price range, which made me feel judged. She was really pushy about what I SHOULD like and didn’t take into consideration what I actually liked. When I finally got in a dress that I did like, she was adamant that it couldn’t be altered the way I envisioned and I began to think that because this wasn’t a full price dress (sale rack, woo!), she wasn’t gung-​ho on selling it to me… which was also really frustrating.
I was finished with putting all of her picks on and kind of wanted to keep looking around, but then she was suddenly asking for my information and shooing me out the door! Overall, I was overwhelmed with the whirlwind of that experience and decided that even though I was drawn to a couple of the dresses here, I didn’t want my business going to this establishment. I had fun with my girlfriends and it’s an experience for the memory book, but SERIOUSLY jolting and unpleasant on the service side.
If you’re looking for a bridal, bridesmaid, or prom dress, I’d say not to come here unless you want unhelpful, pushy and judgmental service.

I stopped in as part of the bridal party shopping team for my friend who’s getting married this summer. We didn’t have an appointment, but now that we’ve been in there, we won’t be making one.
Once we said we didn’t have an appointment AND said what our price range was (lower) — they were nothing but rude. The attendant actually just pointed to a small rack and said «look yourself».
Umm…are you not going to do anything? I know we didn’t have an appointment but there was no one else in there, so couldn’t you give us ONE MINUTE of your time? Offer suggestions, ask her the date, anything? Apparently not.

I had an appointment scheduled to try on gowns next week, but my mom and I were in the area and wanted to see if we could stop by. We did call ahead before going to make sure that it was ok with them and if they had someone available to assist us. Fortunately, they did, and since it was a weekday afternoon, I was actually the only bride in the store!
Renee was my consultant. She was hands-​off at first and let me pull gowns that I thought I might like — well, my mom pulled the gowns, because I’m pretty clueless ;)
After trying on a few gowns, I found one that I really liked, except it was a little more of a fitted A-​line than I had hoped for. Renee pulled another gown by the same designer, same style (even the same sash), but with a very full A-​line (technically a ball gown, but not princess poufy). It. Was. Perfect.
Like…stand in front of the mirror and stare at myself perfect. I did continue to try on a few gowns, but Renee suggested putting on the dress that I loved again and then gave my mom and I a few minutes to discuss the dress.
I ended up purchasing this gown, and I have no idea what their price range is, because I blew my budget.
However, alterations ARE included with the purchase of a full-​price gown (not the sale gowns). I also received a 10% discount for purchasing on my first visit. I was in sticker shock, but I think she also mentioned that the bridesmaids will get a discount on their dresses as well. I can’t remember.
Renee picked out the perfect veil to go with the dress as well as a flower hair accessory, which I never would have even thought to put in my hair.
Renee did a very good job and made me feel at ease about everything.

I would give The Perfect Bride negative stars, if possible. Attempting to shop here was easily the worst shopping experience I have ever had.
I have eight bridesmaids, with a high budget for all dresses, plus an additional budget for shoes and accessories. The Perfect Bride lost a sale of several thousands of dollars by being rude and inattentive, as well as offering absolutely no customer service.
I later called the store to explain why I was upset by the actions of the employees, and that I was canceling my next appointment. The manager said «oh sorry, have a nice day» and hung up. It’s amazing to me that she did not sincerely apologize, or even try to make up for it!
All I can think is, business must be good! For the employees and managers of this store to act so careless and rude to prospective clients. So, I will spread the word to all of my friends and family members, to encourage them to avoid this store at all costs. Dear reader, they do not deserve your business. Shop somewhere else! Bella, Leonardo’s, Dora’s, Demetrio’s, Matina… all are great options. Just do NOT shop at The Perfect Bride.

This was the last stop for me on what felt like an endless hunt for the perfect dress. I did schedule an appointment in advance which I would recommend to ensure that you get the appropriate amount of attention. I worked with Carly, who is energetic, honest and extremely knowledgeable of the inventory. They worked within my price range and made certain to let me know if I had picked out a dress in excess of my budget before I tried it on. I received full attention while I was there and it was by far my best dress shopping experience. I ordered my bridesmaid dresses from there as well which they helped me to pick out in order to compliment my dress. I would highly recommend The Perfect Bride to anyone who lives in Cleveland as well as those who don’t (I am from Cincinnati).

I took my bridesmaids here because it was the closest store with Watters bridesmaids dresses. I had an appointment. My wedding party was treated like substandard citizens by some of the staff when they saw how small our numbers were. Next to us was a group of 7 girls so it was obvious we were not going to get much attention which was fine, however it is NOT an excuse for them to be rude to us. We selected a number of dresses and squeezed into a tiny room to try them on.
There sample dresses were in ok shape but most were in small sizes. SO I hope you have itsy skinny bridesmaids or they aren’t getting into the dresses. We found one we liked and then asked for swatches. One consultant said fine but never brought them but she had essentially ignored us despite being our «assigned» consultant. Another consultant came over and we asked her for swatches. She was great and brought them out.
Now let’s define swatch. These are 1“x1″ pieces of fabric layered so you were lucky to see half of it. But I suppose that is not totally their fault.
Anyways my girls and I narrowed it down to 2 dresses but we needed time to decide. At this point it was clear our consultant just wanted rid of us.
I returned a few days later to select their dress and check the colors again to make sure I got the correct color. Well I called they told me to come in that afternoon. I stood in the front of the store for over 15 minutes before I was even acknowledged by the woman at the front desk. She was trying to work out some big problem with a flower girl dress (did I mention the little girl’s family was having to pay for repairs to a dress that was delivered damaged?). Anyways She finally asks me what I want which was slightly disconcerting and rude. I said I was there to look at bridesmaids swatches. She sends me back to a consultant who was already working with a bride. Thankfully, this woman got the other bride set up and then took care of what I needed.
I don’t think I would suggest this place to anyone just on staff issues but as I seem to be learning in this wedding thing everyone loves the bride except for dress shops.

I have heard from several people that The Perfect Bride isn’t worth going to due to rude staff. After Saturday I can confirm that they were right. The woman helping us started off super nice then did a 180 and become a totally different person b/​c people were walking in and it got a little busy. We had an appointment and most of the people who walked in didn’t. We were rushed at the end and received attitude regarding what bridesmaid dress sizes we wanted to order when the woman told us «you wont loose any weight». Ouch. Talking weight to women is not always the easiest thing but there is a manner in which you should do it and she definitely didn’t go that route. We were all shocked at the way she was speaking to us and it really ruined the day for our friend who bought her dress from them already. We, however, will not be purchasing our dresses there, nor will any of us every go to this shop ever again.
Super nice bridal shops with excellent staff include:
The Dress (Medina) Sarah the owner is helpful, patient, and sweet.
Dora’s Bridal (Fairview Park) They will try their best to help find you what you need!
Bella Bridal (Rocky River) Trendy modern bridesmaid dresses
All Brides Beautiful (Hudson) Great selection, friendly staff

Stopped in looking for accessories for my dress. The staff was friendly and accommodating with an air of pretension. Clean store and large selection of beautiful dresses to try on in the $ 1−3k range (make an appt). I recommend getting your veil elsewhere since they were very expensive here. I did buy a pair of earrings that I think were probably overpriced but they were so awesome, I couldn’t pass them up.

Yes! I finally found my dress. Great service and gorgeous dresses. Plus, I got a «free» gift — A $ 2000 canvas tote bag.
Prices range from about $ 1500-​$ 3000. Alterations are included in the price of the dress which is a huge bonus.
No pictures allowed here.
They also sell these gorgeous sashes that I want to purchase to add to my dress, but they’re an additional $ 400-​$ 500. I’ll have to find something similar on
for $ 40-​$ 50.

Wedding Boutiques can be dreambusters or dream-​fulfillers. The Perfect Bride helped me to fulfill my little girl dreams of a fanciful wedding frock, but there are certainly a few small areas for improvement.
The variety and prices of the gowns was excellent. I had shopped in Boston and found no such variety within my price range (which was between $ 1500-​$ 2000).
The shop is clean, bright, and the dressing rooms are adorable. I wished that it could have been possible to take pictures in certain gowns, but this is not allowed for reasons that were not explained.
The service I received was outstanding at times, and sometimes quite spotty. Lauren Hubach, who is no longer on staff, was an outstanding salesperson. Her knowledge of the fabrics, the styles, the cuts — my word! She probably knew the bead count on most dresses — impressed me and led me to find my gown. The owner of the shop, Kathy, was fairly helpful, too, and also good-​humored. A couple times, though, I called the shop and received a very disaffected clerk who treated me as a pesky number. Once, upon sending in my downpayment for the dress, I failed to receive a call that the check had been received and the shop went ahead and cashed it anyway. I called to indicate my frustration and I was met with profuse apologies.
Also, be forewarned: the seamstress work is expen$ive, but expert. I had not foreseen the added costs of this when I purchased the dress. Wished I had asked for an estimate at the time so I could have allocated money for this, instead of having to hit the Momager up 3 days before the wedding. However, the seamstresses took their time to ensure that the seams were all picture perfect. I appreciated those fine touches.
The Perfect Bride is a fairly priced, client-​oriented bridal shop. If you are looking to purchase a wedding or bridesmaid dress in the Cleveland area, I suggest that you at least stop in for a visit. It may be a dream come true…