Enterprise Rent-A-Car

Pick-​up was on time and driver was very friendly. Fast and efficient service at the office helped me get on the road quickly. Great experience.

Usually a great place to rent a car, not this time! Car had trash in backseat, hamburger wrappers on the floor boards. Half done wash, generally inconsistent with the quality I expect.

We went to the Fayetteville Motorcycle Rally this past week and road our bike for 3 days through the switchbacks of Arkansas. Apparently the mountains were too much for our 1^st time out because it started making a rattle and we decided to park it and get a rental car. We contacted Enterprise in Rogers, AR and they set us up for a car on Friday. On Thursday we called to see if there was a car available and sure enough there was one available. The customer service associates were great. Very professional, friendly and efficient. We were in and out in about 30 minutes. We drove the car all weekend, received a call on Saturday from the office to see how we liked the car and checking to make sure everything was ok. I thought that was a very nice touch. Shows that they care about their customers. We drppoed the cr off on Monday and checked out just as fast as we checked in. I would rent from a Enterprise over any other car rental company, and definitely from the Enterprise in Rogers again, that is if our bike gives us trouble again next year.
A loyal card carrying customer
Thank you for helping us out again,
Pam Hobkirk /​Rockwall, TX

We had went by to make sure they would have a car available, were told yes no problem. What a joke. We got there this morning at 7:30, to a lady that decide that 7:30 was when she would show up, then she would turn on the computer and we would be ready in just a little while. Only to be told that there was no car, but we will upgrade you to a pick up truck.
Why would anyone want to «upgrade» to something that gets 17 miles to the gallon. And oh yes just throw your luggage in the back.
Then Phillip returns my call and wants to now how he canhelp. Well we could have called our other stores to see what they had if you would have just waited. Had I known at 7:30 the cars were in Bentonville, I would have been in Bentonville. Then he actual wanted to blame us and said you should have called the night before to make sure we had the car. You know the phone does dial out. If they would have been just a little customer focused they might have called us to say, the lot is empty, check Bentonville.
Makes you wonder why they need a store in Rogers, if we all need to go to Bentonville to actually get a car.

Enterprise we’ll pick you up and then drive you back to the office where you will fill out the paperwork, they will inspect the car, ask you about insurance options and then you can be on your way (sorry, I needed to get that out there as this is something that really bugs me about the company on a whole).
They were extremely prompt in picking me up from my hotel in the early morning, very friendly on the drive back to Enterprise and got me in and out as fast as they could have. And on top of that all was well with the car.
Why no 5 stars you ask? I mean how could you really give a rental car company a 5 star? Outside of being the 10,000^th individual to rent a car and getting a Bentley for your rental period, I am not sure what else could get me to give one a 5 star.
And specifically the interior of the Rogers office could use a little sprucing up — to say the least!