Holiday Inn Express & Suites Rogers

Friendly. Quiet neighborhood. We’re on the 4^th floor.
The toilet? It was hilarious! The 1^st time I flushed it, it made me jumped out of there, I wasn’t sure what it was, and it was powerful, and scary! I almost SCREAMED, every time! They have a full length mirror, that it looks like it can easily be moved just half a foot to the right, but it was bolted in to the wall, the way it was leaning, you know. It had a cute little closet with a door. (Who designed these rooms anyway, men?) The bath mat is a hand-​towel! We didn’t have one.
My husband lost my luggage key, and we looked everywhere @ the parking lot, back @ the pub where we were having dinner, and finally I went to the lobby, maybe hire one of the security guards to pick a lock for me. She told me, she was the ONLY ONE HERE. She gave me a paper clip, so I could pick a lock using that, to no avail. She was really nice & try to help me. But, I got it opened, by going down the gas station for help, no charge! My husband was ready to cut the luggage open, or go home sooner!
I didn’t even want to flush that toilet again, for the last time!
Upon leaving, my husband said: «bye» to the front desk, and she said: «Hi!» No, she definitely said HI, I can read lips.
Huh? Shouldn’t you say: «Bye, have a safe trip. . «or something?

Occasionally, as you cross this great country of ours, you meet the rare person who truly understands the true meaning of customer service. You see, whoever said «The customer is always right» is a lying cuss; however, there are those distinct, enlightened few that realize s/​he is STILL the customer, without whom you’d probably be selling Herbalife out of the back of an ’81 Chevette.
At the Holiday Inn Express in unassuming Rogers, MN, this incredible person was the overnight desk clerk, Becky.
Let me qualify by saying we’d never met Becky – we probably will never see her again – but she is a true asset to Holiday Inn and the hotel services industry in general. If the company gives a Christmas bonus, she should get one. So here’s the story…
After a long journey in the car from Milwaukee (actually, roadtripping from Los Angeles via Utah, Colorado, Missouri, Indiana… you get the idea) with four kids and a bride of ten years hellbent on seeing Mall of America, we realized that the day had gotten away from us in travel time, so we booked a room through AAA outside of Mineapolis, and resigned ourselves to see MoA the next day.
We pulled into the Rogers Holiday Inn, and the usual cordial but appropriately disinterested day clerk checked us in without passion or prejudice.
The room was delightfully clean and well-​appointed! Fluffy comforters, ample power plugs for all of out rechargeable devices, a full length wall mirror, and an epic shower head in the sparkling bathroom were appreciated. The kids enjoyed the swimming pool area that was designed for the little guys with waterfalls, slides, etc.
I should mention that on our cross country summer trips, we blend camping with hotel stays… So we choose hotels based on the following criteria, pretty much in this order:
1. Clean and safe, so we don’t get shanked by tweakers and/​or bitten by bedbugs
2. Functional washer & dryer facilities to re-​up on clean clothes between camping adventures
3. Fitness centers for grown ups and swimming pools for the kids.
4. WiFi, freebie breakfast, and all the other stuff…
Thus and thus, imagine our chagrin upon discovering that the three bucks in quarters placed into the washing machine at 11:00 pm revealed that it was, in fact, not working! Uh oh…
Enter our savior, Becky. We called the front desk to report the loss of life-​giving quarters and to inquire about other clothes-​washing facilities on site. Alas, there were no other guest washers, Becky reported. Then, without missing a beat, Becky offered the use of the hotel’s industrial washers if we’d be kind enough to bring them down to the front desk. Upon arrival at the desk, Becky offered a refund of the lost money and then TOOK OUR CLOTHES AND WASHED AND DRIED THEM FOR US. Becky called up to the room an hour or so later, and when we returned to pick up the clothes, they were already bagged. Small talk with my wife about Mall of America prompted Becky (again, without being asked) to print up directions for us to avoid traffic. All of this was offered with a smile and a calm, patient demeanor.
When we saw Becky in the morning at the end of her shift, we were on our way to the ample freebie breakfast (it was great, btw) … And Becky was still cheerful, smiling. This is a woman who really seems to take pride in her work– providing guests with an outstanding experience, and going the extra mile to meet our needs.
Thank you, Becky, and thank you Holiday Inn Express in Rogers, MN for having your best employee on the graveyard shift when we needed her most!

The people were very nice! The room was nearly spotless! This is the second time I’ve been to a holiday inn express and it is worth the money! Although I could not stay for breakfast the lady at the front desk let me take a banana and muffin for the road! I truly appreciated that! I would totally come back!

Ignoring the overly-​chatty, yet slow-​moving check-​in girl, this hotel rocked. Free breakfast from 6−9am on weekdays (that I was too sleepy to check out), free wireless, a well-​appointed room… this was a good choice.
The rooms are decorated a bit nicer than standard hotels — seriously, an apple green accent wall, a free-​standing floor-​length mirror — are just some touches that made this a nicer looking room than in most hotels.
The toilet flushes with the power of Zeus, which is a little unnerving the first (and, well, every) time.
There are computers downstairs in the lobby, apparently for customer usage.
The price for one night, with taxes, etc, was just about $ 115, which I thought was high given we were near podunk Minnesota, but It wasn’t out of range.