Young’s AC & Heating

I was assigned Young’s through my home warranty program. The service response was per expectations. It turned out to be an easy fix by just needing a new thermostat. When the service tech was wrapping up I noticed that he installed a non-​programmable thermostat instead of a programmable thermostat which he replaced. He agreed and said he didn’t currently have any and would be ordering some. He would come by when they come in and replace. Five phone calls from me and two phone calls/​emails from Home Warranty of America later and Young’s is MIA. If Young’s can’t honor a $ 20 thermostat, I certainly won’t trust them for anything larger.

the owner came out to replace our AC, he installed it wrong not sealing a water line, crushing our duck work and ruined it! Making it so the master bed room and bathroom did not receive any air in the summer time! When I complained about it before I new about the leak he came back, and said out duck work was old, he tried to say that’s why the air didn’t reach the master, and wanted me to pay more to him to replace it. I told him it worked just fine before you came out and I wanted a second opinion. Due to improper installation water ran all over our attic and caused a 4ft hole in our ceiling and substantial water damage to our brand new very expensive hard wood floors and of course the giant hole in my ceiling! He also reused parts from our broken AC instead of buying all the proper parts we paid for, for a new AC to skim some extra money. The great company that came out to fix everything he ruined said «young AC strikes again!» And he was just repairing another family’s AC he botched. He cost us $ 2,000 in damages on top of paying for a new AC. We are a young couple this was devastating to our savings. DO NOT USE THIS COMPANY! You will regret it. We still can’t afford to fix our once beautiful hard wood floors.

My AC went out 3 weeks after purchasing a home. I called my Home Warranty company and they connected me with Young’s AC. They were so professional! They were very neat and clean with my house! They worked with me on MY availability. I was actually a few minutes late getting home for our scheduled appointment (not a window of time) and he was early. He asked if he could go ahead and start the repair on the outside unit, which I authorized and by the time I got there he had already finished installing the outside unit. I would absolutely recommend them for other work and to other people. He didn’t stand around and chit chat but he did make time to explain things and answer all my questions. I was very satisfied with this service.

Young AC and Heating was completely professional with outstanding service. I highly recommend them and I will definitely use them again in the future.

I submitted a work order through my Home Warranty and Young’s was assigned the task to repair my air conditioner. I am not an HVAC licensed tech and troubleshooting electrical and other components comes fairly easy for me, but even though I have enough mechanical experience in fixing things I simply felt that this is the reason I buy warranties (save my time and efforts) so I can stay active with my busy work schedule.
The technician contacted me in a timely manner and we were able to set up an appointment. (in about a day which was nice since I had family members health that do not respond well to the Texas heat)
My outside unit essentially stopped working. I noted the conditions of the fan/​outside unit and the overflow drain going out of the secondary line (not primary).
I had my family at the house, so I was not available to monitor his work, but essentially the tech showed up and replaced the outside capacitor in a short amount of time and then left once the money was in hand.
From the visit, he never mentioned the concerns about the secondary drainage and overflow that were notes on the work request or addressed it during his visit.
I understand that service techs are busy and have many jobs to do, I know since I was one at a time in my life, but while onsite I would have appreciated a review of the other issue. not just a bullet point of «fix this = done = bye» scenario.
It took the next days service call for my plumber (yes, I had a rough week for things breaking) to note that the backup and overflow of the drainage line could cause additional issues. He noted that the tech may have resolved it by simply blowing the drain line with some compressed air to clear it. After all, he was on site and it would have been good diligence to avoid future service calls.
As a Senior Tech in many of my life-​jobs I understand about taking care of customers and resolving issues, so my critical points are from experience. I used to to have to resolve issues that could have been prevented the first time around, yet my company owners preferred to NOT do that and knew things would break and we would be called back out to… (hence I left those companies)
So now my AC is running and the drainage is going out the secondary line AGAIN…
In the mean time, I did use some dissolving tablets (I was provided by another company for FREE) for the line to hopefully clear any muck in there. and I used a hanger to ensure it was not clogged from where I could reach through.
I would rate them at 3 Stars, but I give them an extra star for timely responses and communicating to me the time that they would be at my house… so for that they get 4 Stars.
*note* If another warranty call is needed I may consider another company I used in the past (the ones that gave me the tablets to use), if they are available and my needs were not so immediate next time as well.
Young’s may fix your immediate problems, but make sure you tell them to check everything you noted as a possible issue.

Love Young’s! Young’s has never left me without service, respond quickly to my calls, make immediate appointments and always explain what the problem is/​was even if they know I have no clue what they are talking about. They have a 30 day guarantee if something goes wrong. Very professional and I will never use anyone else!