Driven Raceway

⁰⁄₁₀ If I could rate negative stars I would.
the little twits that run this place leave much to be desired. I get «real» adults wouldn’t want to work there but for heavens sake they should have an actual competent adult overseeing them.
Today ON MY SONS BIRTHDAY we went & paid for 2 races, one for each of my children. (Full disclosure one race for my son was free for his bday but I paid for my other son). While we were waiting we watched a race that was already in progress. There were metal parts falling off a car from the race prior to ours.
During my sons’ race, one of the racers crashed into a barrier. They stopped the racing & got this person a new cart.
They told us that the second race would be delayed b/​c they had to remove broken barriers & clean up the track from the person crashing. They told us this would take half an hour up to an hour. AN HOUR & HALF Later they started the second race. IT honestly seemed like the kids working there had a lot of trouble figuring things out and the oldest couldn’t have been more than early 20s. I am surprised these kids are simply left to oversee such a large enterprise w/​so much liability. Nevertheless…
The car that they gave my son (whose birthday it was) crashed into a barrier braking a tie rod. Per my son, who is a reserved gentle kid, he suddenly lost ability to steer & that is why he crashed. The race attendant that came to him instead of helping my son or asking if he was ok inspected the kart & told my son he could not race because «he broke a kart.» He was humiliated on his birthday & escorted off the track. My husband –who works on cars & is well versed in auto mechanics— questioned why our son wasn’t being given a new kart and the response was «Because he broke one.» My husband said a tie rod wouldn’t break from the crash that he witnessed (and has on video), there was an audible rattling sound coming from the kart when our son started and his experience being unable to steer & what we witnessed in previous races lead me to question greatly the maintenance of these cars & the competence of the teenagers that work there & the people who thought it best to put them «in charge» (likely shift managers but they were quite smug about their likely 10/​hour «management» job & I don’t take kindly to being talked down to by virtual children, my son being upset on his birthday and a little twit trying to speak «cars» to my mechanic husband.
(*I Want to add that to get the name of the actual manager I phoned the other location & the person there was very nice, pls go to Fairfield if you want to go to Driven)
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Fun place for a team event but be ready for your wrist to hurt the next day! We had a team event here and booked the place from 3 – 5. For the most part they honored our reservation except when they let an old very slow couple sneak in some laps between our races and slowed us down big time. Very boring watching them go at 30 seconds a lap around the course 18 times when the average was 19 seconds

Fun and fast go karts with a challenging raceway track.
The staff is very friendly, but I find that the management is lacking quite a bit. The go kart races themselves were ran and scheduled very well, but all the other services at the venue just seemed very abandoned and neglected.

Used to love this place but unfortunately now… Very unhelpful/​rude staff. I brought my nieces there and I wasn’t able to sign the waiver for them to participate so we had to leave because their parents weren’t present. Have a gift card to their that I bought for their Christmas present and will probably never use it. Customer service is key… And we didn’t feel welcomed. My nieces rated them a 0. Should’ve bought them a gift card for somewhere else. Something needs to be done. My nieces also rated them a super poop (minecraft reference, I guess).

Fun time with our adult kids at Driven during the Thanksgiving weekend. These cars are fast, not the dinky go karts you remember as a kid. Basic price is $ 25/​ea for 10 laps but there are discounts and packages. Everyone enjoyed it!

Summary: Over priced, Pink under cooked chicken, waiting 20 mins for a refund.
This place has a lot of work to do if they are going to survive. Ive been here a few times which I can all rate 2 to 3 stars.
One time in particular, my nieces birthday party they decided to do a few rounds on the track. I believe this place is a little over price seeing Scandia is down the street.
My bad experience was with the food court. I purchase a few items but the chicken fingers (strips) not good, actually they were raw. They dont seem to have a fryer which I assume thats how these were suppose to be cooked but the chicken was raw and a very bright pink.
NOT GOOD AT ALL. I made them aware of the issue and the clerk didnt seem to know what to do so she got the manager. She said to refund the money which was fine. Though this took 20 mins. After taking other orders while I waiting for a 6 dollar refund.
Pink under cooked chicken is a Health Code Violation. I figured they would have taken my situation a little bit more seriously seeing I bit into that.

Awesome track, brings me back to my youth. High speed cars during adult races, slowed down for kids. I like the format which is fastest single lap wins. Online record of race results. Membership makes your first race cheaper than not signing up.
The arcade is all jacked up most machines are broken, but you wouldn’t go there for that.

This place is a dump. It’s been a hour and nobody is attending snack bar and the two girls in the front when you walk in is just plain rude. If there was a way to rate a negative 0, I would totally do it!!!

Seemingly the only average go-​karting place to visit around Milpitas and Fremont. This is the second time I’ve been to one, but compared to the ones in Hawaii (back then known as Podium Raceway; now known as K1) it seems a bit slower. Seats are also not adjustable, and if you wipe out because of inexperience of some lunatic who wants to play bumper cars, there is no reverse gear to back up; they’ll have to stop the entire course to run onto the course and set you right.
Because of this, the laps seem really short due to the frequent stops and slows. Oh, and if you’re a hardcore gokarter, don’t try to put your hands on the side of the kart to do weight distribution during hard corners; it’ll burn up your hands.
They open pretty late on Fridays and Saturdays so if you’re looking for some late night adventures besides the bar, Golfland, or Dave & Busters, this is a pretty good way to burn through the night.

This place has the worse customer service. Is the owner ever there??? I don’t fault the kids who work there, they are young. The owner should show up and show them customer service. Don’t waste your money on this place!!!

Brought my son and his friends in for a birthday party and the racing part was fun. However I have two major issues with my experience which was $ 400.First off there was no toilet paper in the men’s room which was gross and inconvenient. Second, the young lady at the front counter was rude and had very poor customer service skills.
If all you want to do is come in and race and leave GREAT! Bring your own toilet paper. If your going spend $ 400 plus on a kids party you might want to look else where.

I brought my daughter a few weeks ago, as she had been once before with a friend, and really enjoyed it. We walked in (there were only 3 other patrons in the entire place) and there was a young (blond) girl at the front desk on the phone. To her defense it was a work call and the person on the other end was skiing many questions. However, she never looked at us or made eye contact of any kind. We waited MORE than 5 minutes and a young man came over and asked if we had been helped. He checked us in and my daughter had an enjoyable time driving. If I may offer some advice, because I am in the industry, just make eye contact, ask to place them on hold briefly, because honestly, if my daughter wasn’t so looking forward to going, and if we hadn’t driven more than an hour to get to you, I would have walked out!

Worst customer service ever. They couldn’t hire more incompetent people if they tried. And I see that other poor reviews on this topic have gone unaddressed by any sort of manager/​owner. In a community that boasts pride of local ownership, this place is a dark spot.

Worst customer service I have ever seen. Could not answer a simple question. And it wasn’t busy. I think I’ll do better at the casino down the street. Gave one star because I could not leave it blank!

Hey there!
My boyfriend and I came here a couple of weeks ago and we had a blast!!! The manager Eric and staff were extremely friendly and accommodating .We had bought a groupon for 2 adult 16 laps for only $ 25.00. SO WORTH IT! After our first session we ended up in the parking lot and right before leaving we decided that we weren’t done! So I went on my groupon app and purchased 2 more adult 16 lap race! We overall had so much fun and I highly recommend coming here if you want to laugh and get some adrenaline going ;)
My boyfriend and I came all the way from San Francisco to come to this specific location and it was so worth the drive !
Thanks again Eric and staff ! We’ll be back soon!

Went there for a race, waited for 30 minutes to get going, and when I was up, I started the race, and made probably one lap before I took a wide turn, and another racer ran straight into my cart, breaking off one of the wheels. They stopped the race and then told me that since my cart broke my race is over, and I won’t be given another one. The guy who hit me got to keep going. I later tried explaining that it wasn’t my fault the cart broke, but they wouldn’t budge. Worst customer service I’ve ever experienced, and I won’t be returning.
Fortunately the guy who hit me actually gave me money for another race, as he realized it was his doing. Super cool of the guy, but he shouldn’t be the one refunding my race, it should be the raceway.

Really a let down.
My fiancé and I came here several months ago with her sister and some friends, but unfortunately, after signing up, we were told there was an hour and a half wait to race, so we left without ever racing.
Today my (now) wife and I decided to give it another try, so we called to check availability.
1. The girl who answered the phone was really just kind of rude, rude like she didn’t have any customer training and that she didn’t care about or like her job.
2. The girl at the front desk who checked us in (who I believe to be the same girl as #1) was also pretty rude in an «I’ve had zero customer service training» sort of way. And also, she blamed me after the signature pad didn’t enter into her computer by suggesting that I must have pushed the «Clear» button. I didn’t, and don’t really care that she thinks I did, but in the end, shouldn’t she be saying something like «oh, it looks like it didn’t take. Would you mind trying again?» Rather than «you must have done it wrong»?
3. Later, after some embarrassing confusion in the pit lane as we were being assigned cars, we were asked to go back to the front desk and re-​sign in, causing us to miss the race we were slated to be in. At the front desk the same girl from #‘s 1 and 2 immediately launches into accusations about how she’d asked my wives name and how my wife had responded, and how this had caused the confusion. None of what she said had actually happened, so at that point we asked to speak to a manager, and lo and behold, he had been standing there the entire time. Obviously, the fact that he wasn’t even capable recognizing the poor customer service we were receiving instilled little confidence for us in his ability to handle the situation, and we just asked for a refund. Which he gave without question… without question. Really?
I think some customer service training could go a very long way in creating a friendly atmosphere in your establishment. An establishment that is based around the idea of having fun. To be truthful, every employee seemed miserable and to just be going through the motions, and it was sort of rubbing off on the place. Honestly, it felt kind of gloomy in there. Strange vibe for a place where you go to drive go-​carts.

My parents, husband, and I played a round of mini golf. We had a blast! The indoor black light theme was different and cool. Hopefully well make it back soon to go kart!

If only they sold beer…
They would have a HUGE problem. So can’t really blame them. Perhaps a trip to Outback stake house (same parking lot) would solve that problem pre race.
Seriously though, this place is pretty fun. Little frustrating when you have a whole host of slow drivers on the tack with you (not that I’m all that good anyways). But o well. Its always something to do if you find yourself in RP.

For what it is, I don’t know why it wouldn’t get 5 stars. Oh right. The expense.
That said, my groupon/​living social deals made it affordable and my son had a great time racing! By HIMSELF.
It was empty on a Saturday night which makes me wonder when the «busy» times are OR… how long can Driven Raceway survive?