Wireless Store Rohnert Park – Verizon Wireless Premium Retailer

Went in for help on looking at a new phone for an upgrade or to find out how much it would be to get a new phone through my insurance (my current phone got water damage). Lady at the desk was completely rude and not helpful what so ever (I believe she was the manager). They need new staff, definitely won’t go back there for any help

The worst experience possible… not once but on 3 separate occasions.
Steer clear of this particular Verizon retailer. A very new sales salesperson was personable and friendly. The more experienced sales person was rude and arrogant and spoke to me like an angry father. I am a long-​time customer of Verizon nearly ended my service with them due to the representation of these associates.
The manager was worst if all. When asked me «what my problem was» I invited him to call my office and speak to me personally away from his associates and out of the store where other customers would not be involved. He then proceeded to throw my card in the garbage in front of me. As a business owner I’m sure he was showing off for his employees. And also as a business owner I would terminate this employee for that action in one second.
If you have an Apple device, go directly to Apple stores. You will get the same products for the same price without the bad attitude.
The management model of this particular retailer reflects more of a high school locker room atmosphere rather than a national Tele-​Communications brand.

The manager of this store, Joshua, cheated me on a new phone. I went into this store to see if they could tell me why my phone was having a problem automatically switching from one screen to another. Joshua said it sounds like a hardware problem, and since I had insurance on it, it would cost me $ 120.00. He then said or, for $ 50.00 out the door I could buy a Motorola Turbo, no contracts, and they could get the monthly payments around the same as I was paying then. I signed up for it and received it the next day. It is too large and heavy, so I figured since no contract, in a few months I would research phones and purchase one I liked. I received a confirmation notice just over 2 weeks later. That is when I found out that there was an agreement for $ 27.08 per month for 2 years. I went back to the store to tell Joshua that I wanted to return the phone; he said it was past the 2 week time span to return the phone, and he would not let me return it. I am stuck paying $ 650.00 for a phone I don’t even like.

Went to Rohnert Park store on Commerce to Exchance a car charger that I had bought from there and Josh told me unless I had the box I could not return it. If I saved the box for everything I’ve bought I would need a storage! I also bought my Otter Box and a wall charger. I also sent friends and family there. I will never shop there again. That is poor customer service!!!

I felt scammed by the guys who helped me. I was clear what type of plan I wanted in order to re-​up for two years. They were very helpful until they got me signed up. Then when I realized the plan did not include texting they said «there was a miscommunication» There was no miscommunication; I felt manipulated into signing a contract that was not what I thought it was. The s4 is great and initially they were very helpful in answering my questions but ultimately the service left a bad taste in my mouth because I asked directly if unlimited talk and text was included and was told it was.

Very misleading — not actually a Verizon store but an authorized dealer so they can’t follow through with any of the special deals that Verizon offers. Also treated me with complete dismissal and couldn’t answer my questions clearly.

Do not shop at this store or any Verizon Wireless store that is not a cooperate store. I purchased iPhone protective shield and returned for a refund. I was given a reason that my reimbursement had to be authorized by their cooperative office. It’s been 10 weeks now. I’ve talked to Verizon customer service but they are no help at all getting my money back. Stay away from this store!

Don’t bother with this store. I usually go to the main corporate Verizon store in Santa Rosa on 4^th street which is great but this place was close to work so I went on my lunch break. The guy was rude. Treats people like their idiots. All I needed was a cover for my Droid Razor but couldn’t recall my account password. He grumbled about having to look on my phone for what it was. Then sold my a cover that had been in the back and was dusty. He didn’t even offer to assist to place one on. Then after I applied it, I saw the covers were from 2012 and the adhesive stuck to my cover so I had to scrub it of. Go to another store where they have actual professional and customer service skills.

Went to this Verizon store, the store between Safeway and CVS.
Wanted to see why I was only getting 1 bar on my Galaxy S3 at home and to see if there was any way to boost the signal.
I was told that since the phone was so old the antenna was pretty worn out. I know, sounds incredulous! The salesperson, a young man (don’t remember his name) talked me into upgrading to a Galaxy 5. He said it has a much bigger battery so the signal will be much stronger. I asked him, «Will the switch-​over bring all the apps, and the information that I have garnered through those apps, be on the Galaxy 5?» Of course,” he said, «No problem.»
I let the salesperson know that if the signal is not better on the Galaxy 5 I would be returning the phone. When I got home, not only was the signal unchanged, after the switch app had completed, I checked my apps that had information I needed for my job but the info was no-​where to be found. I panicked.
The first chance I got I went to the store in Santa Rosa-​store in Rohnert Park is closed Sunday-​and I had them restore service on my Galaxy 3.
When I went back to the Rohnert Park store, it is not a corporate store-​to return my phone, Bobby was helpful but argumentative. Apparently, since the store is newly bought from a company that is going to name the store Z-​Verizon, it is a stressful time for the employee and they may not be working there much longer.

We had a Iphone break on us, and craigslist-​ed another one to be activated. Someone had just left when we arrived so we were the only ones in the store. The employee, Jared, very helpful and informative. We were in and out, within 15 min, everything was a cinch. Can’t ask for anything more!

Walked in here to see if they had the Samsung Galaxy Note 3 on display. We were not even greeted by the person at the counter. Not once. My fiancé has been here before and had the same experience.

I went in to get my # changed to a different phone my husband just bought me, I was helped by a rude, condescending little man named RYAN, I too work with the public and would NEVER talk to ppl the way this individual did… the whole time he kept looking at his watch as if i was taking up his time and feeling rushed. He never once asked if there was anything i needed. I left there feeling like I did something wrong, and pushed out the door.