Phelps County Regional Medical Center

I will tell you this… unless your breathing your last breaths… take it at least to Washington… everything about this place is wrong, wrong wrong,…my diagnosis was wrong… my doctor… who I believe was a nurse practitioner… had no sympathy… for me… taking patients in order to relevance… big joke! My husband finally had to tell them if I did not get taken care of he was gona call someone to get me where I needed to be… the emergency was really just full of people who had the flu… which don’t get me wrong… can be severe… but I was sitting there with 6 broken bones and significant bone bruising… I got my bill which I had to call them about… because they told me they did not know I had insurance. which is crazy cause they made a copy of it… gave me a pain pill… told me ok everything looks good nothing broke… then came back and said well maybe one bone but it looks like a old injury”…I have never been treated like that… the only person I have anything good to say about is the gal or nurse who put my half cast on because the swelling was so bad… they did not want to put anything over the top… And now they have sent me a bill… hmmmm for what? They did nothing for me. never ever again… and I am not done with this… I can tell you this much… if you need to talk to me let me know. oh and I am still laying down .not allowed to put any weight on foot and will still be like this for at least another 4 weeks and have been like this for 5 weeks already… like I said I am not done with this… I can not give a bad enough review for this place and will be seeing what I can do legally.

These people are pros. If you have back or neck pain they have the most modern and comprehensive back program around. The staff is caring and knowledgable. Thanks for providing amazing care.

Hope we never have to go there again! Awful service and care! We were billed $ 10,000 for 4 hours in ER and sent home without a diagnosis. Two days later had emergency surgery at Mercy Medical Center.

A friend of mine recommended a Dr here, who could help me. I was a bit concerned because I was from out of town, and it was the day after Christmas, but needed help.
I called in to the clinic to see Dr. Ken Lyman was able to see me that day. So I showed up at the Medical Group building where their clinic was. Was very thankful to see only a few people ahead of me. My insurance from Florida was accepted, and it was treated as a regular doctor office trip, and was gotten in almost immediately.
Dr Lyman was able to help me out and then was able to call a dermatology friend of his to help me out and get me in that day.
All in all, this clinic was able to help an out of towner get care the day after Christmas. Their Walk-​In clinic was a good choice.

I went to this hospital because it was the only place open. THey double billed me on the same day. Same billing code twice on the same day. When I received the total amount it was in the form of a cover letter. There was not a statement in the envelope. I had to call and get them to mail me an actual statement of what was done. With that I found the double billing. They tried to up-​sale me into a CT, and tried to make me feel bad for declining. This is proper medical care? Turns out I got better without the CT. No telling what the CT would have cost. Go anywhere else, unless you have unlimited funds. They will do unnecessary procedures and bill you hard for them.

This is the only hospital in the area. Sullivan, Mo has the nearest hospital (to my knowledge). This is privately owned and is not funded by county or state tax money. That is good, but it allows them to charge almost twice as normal hospitals. Since they are the only hospital in the area they can get away with over charging as well. I had a CT Scan and it was $ 5300. I had one done 6 months later at a hospital in St. Louis and it was $ 2100…same test, read by the same type of doctor. WTF!!! I refused to pay the difference and got a lawyer involved and I WON! Unless you are in immediate danger, make the trip to Sullivan or somewhere else!!!