Express Care Quick Lube

They charged me 73 $ for synthetic blend oil. I questioned him and he was full of crap! On the receipt he rang me up as synthetic !!! Don’t you think that max would change his scam after all these bad reviews???

I should have listened to the reviews! I only needed an oil change. How hard could it be. Well apparently very! I have a new car only 3000 miles. I take it in for an oil change and now my car is at the dealer! The whole dashboard is out. They claim they didn’t do anything and couldn’t figure out the problem. They called the dealer the dealer said they could not tell them over the phone what is wrong. So they just drove my car out to the parking lot and told me to go to the dealer. Are you freaking kidding me. Then Express care lied to me when I asked did you ask if I could get it in the same day with the dealer. Oh yeah we confirmed they can take you today. Wrong!!! The dealer told them I could drop it off today but it couldn’t be looked at until Monday. Then after they broke my car they still charged for a damn oil change. As other people stated in their reviews the owner talked bad about a customer. I witnessed that first hand as well. I will never return to this place and hope others read these and listen. I learned the hard way.

I paid almost $ 1,000.00 for repairs on my car and am not sure what I paid for, because the car was still making noises and shaking. I then took it elsewhere where they gave me a $ 1,200.00 estimate and said they had no idea what Express Care had done! How discouraging. I don’t trust the work they do, and I need to go somewhere I can trust.

I’m only giving Max 1 star because I have to. He charged me for labor on an oil change & air filter change, $ 17.50 each plus parts! Then some random $ 2.00 charge for «Shop Parts». When I addressed this with Max he only responded «it’s part of the price». Seriously? A complete rip off! Go just a little further down Kirchoff to Express Auto. They are respectful if their customers & won’t try to rip them off like Max. Don’t go here!

I am an avid supporter of local, small businesses, so when I needed an oil change when visiting my family today I stopped by this place hoping for a quick, easy trip. Unfortunately, nothing about my experience was quick or easy. And, in fact, the owner was downright insulting.
When I pulled up, a redheaded gentleman came out of the garage to greet me. I asked if they had time for an oil change — he said yes; I asked how long it would take — he said about 15 minutes since there was no wait. OK, I go inside to wait. That same gentleman came to get me about 15 minutes later to come look at my oil filter and a few other things; I decided to have my filter changed and my fuel-​injector cleaned and was told it would be another 15 minutes. I don’t really ever believe them when they say 15 minutes, so I wasn’t too surprised, or even that annoyed that it took closer to an hour total. What was annoying, was the man working the front desk inside the waiting room making disparaging remarks about «women drivers» as he was blaming another shop for them taking too long to deliver a car part to the woman in the waiting room with me. This other customer had asked for an estimate on when they’d be done and the man said they were still waiting for a part to be delivered; she wasn’t too happy and said they should have told her that so she would know it would be a longer wait than she’d anticipated. The man at the desk got on the phone to that other shop asking for an update; he asked if it was a man or woman delivery driver and when he learned it was a woman, he shook his head and said, in an angry tone, and raising his voice, «oh geez, women drivers, no wonder — she needs to get here now» — along those lines.
A while later I saw the man who fixed my car drive and park it out front. The gentleman who had been at the front desk the entire time went outside — I assumed to talk with him or see if it was wrapped up, but I could see him in the garage, not talking to anyone or doing anything. After several minutes, I got up, went outside and found the man who had been at the desk, and asked if my car was done. He said yes, and I asked if I could please pay and leave. He said sure and came into the waiting room again. Then, after I’d been there all this time, the man asked me to fill out a few rebate forms with my personal information. I’m thinking «ok, why didn’t you just have me fill these out during the past hour?» So, I was irritated and extremely hot — did I mention that the air unit was barely, and I mean hardly at all, working??? It is a high of 102 degrees today. When he finally finished with the rebate forms, I paid, and went outside. I found my car turned on with the air on full blast. It had been that way nearly 10 minutes by this point with no explanation. I asked the man who fixed my car if there was a manager present and he directed me back inside — to the owner! I was so shocked at that man’s lack of professional behavior, and extremely rude behavior, that I told him I was very upset with the service, specifically from him, and that I’d never be back.