Public Storage

Samantha was extremely helpful. She even did a happy dance for me when our paperwork was complete! :)

Samantha did a great job in answering all queries and questions– would definitely recommend.

I had pay an overdue bill and the staff Samantha was very friendly and personable and made paying my overdue bill and current bill a stress free process.

We just rented a space at this facility. Samantha made it very easy and quick to do the rental process. She was very friendly and helpful with any questions we had. This is perfect for us.

Dennis was very helpful in person in getting me setup with storage for my trailer. He went the extra mile and then some. Walked me out to the spot, helped me get backed in. Gave me the choice of 3 spots and made suggestion of which he would go with and helped with all aspects of the checkin.

Great customer service. Dennis helped with our storage solution in a fast, timely manner. Premises are very neat and clean.

My first experience with this particular Public Storage facility was so lovely. Kathy was extremely warm and welcoming and got me setup in my unit quickly and efficiently. Unfortunately my customer service experience with them has quickly declined so much to the point that I am seriously considering renting a storage unit elsewhere.
My credit card that I had setup on autopay for my storage unit was stolen a few weeks ago and in the aftermath of this combined with the busyness of the holiday season I forgot to update my new credit card information on my account. I received a call from Dennis (the property manager) about this and he notified me that I needed to update my credit card information but that I had until the 26^th of January to do so. He never once mentioned a late fee or them cutting the locks on my unit. Much to my surprise I get a call this week (less than a week after the phone call from Dennis) from Verna at Public Storage telling me that a late fee has been applied to my account and that if I didn’t update my payment information that they would be cutting the locks on my unit. Needless to say I was extremely distraught over this having thought that I had until the 26^th to update my payment information and she said that she would have Dennis call me to discuss the matter. It is two days later and I still have not received a phone call from them.
I am not a person who goes out of my way to write bad reviews for businesses but I was so disappointed with this particular situation that I felt the need to say something. There is no excuse for bad customer service especially when there are a dozen other storage facilities in the area that I could move my things to.

Great storage to work with. Kathy is very accommodating to all needs. I would recommend to anyone in need of the space.

This was my first experience getting a storage unit and it went very smoothly. I called ahead and checked with this PS to see if I could get a unit and right off the bat, Kathy helped me out and was very friendly the whole time. The site is very well-​kept and I feel like my belongings are secure here. Being my first time using a storage facility, I did come up on some extra charges that I may have missed when I was browsing online. I’m not sure how other facilities go about the rental process, but I would just recommend to anyone looking at storage units in general, to ask about any additional costs such as insurance, locks, etc. Regardless, the cost wasn’t bad and I’d prefer to have insurance on my unit in case anything happens. Auto pay is also an option if that helps anyone.

Kathy, the manager, was amazing! Very helpful, pleasant, and accommodating. I am very excited and feel very safe leaving my belongings at this site. AR.

Definitely a great friendly place Kathy is a very friendly person and answers any questions or concerns she gaves us a great parking space and husband is happy the way Kathy handles any problems definitely satisfied with their business =)

I accompanied my friend who was moving to rent a unit at this facility. The person on duty, Kathy, was extremely knowledgeable, friendly and went out if her way to be helpful. The facility is immaculately maintained. I would definitely trust this company with my valuables.