All Around Moving & Storage

The people from All Around were nice. The quote went well. Even the local end of the long distance move was good. Then they handed off the move to National Van Lines. From there, the communication all but stopped. They never did contact me with a date for the move. As the deadline window approached I had to call them to find out when the stuff would be delivered. Of course, they missed the deadline. I slept on the floor for over a week. While I tried to remain calm and collected during the numerous phone calls, there staff was unconcerned at best and often rude and inconsiderate. In talking to the delivery driver, missed deadlines and rude staff were the norm, not the exception, for NVL. When the shipment was delayed, they offered remediation which didn’t being to cover the costs of a move to a big city. They broke a contract, and if I had time or energy, I would have taken them to court. Then once the furniture arrived, several pieces were damaged including a work of art that cannot be replaced. Their recovery was minimal and unsatisfactory. More importantly, their communication throughout that process was as unsatisfactory as was with the move. In short, All Around _​may_​be fine for a local move. Avoid National Van Lines like the plague.

The good news: my stuff made it where it needed to, and one time. They also took credit, which I appreciated.
The bad news: I had a very difficult time working with this company. During the sales process, they were very responsive. However, once I confirmed that I would be hiring them, I spent two weeks going back and forth with them (Jim, Pam) for details and while they were nice when I spoke with them, they weren’t very responsive between those times. The other main issue I had with the company was the binding contract situation. I was informed, before I signed a contract, that if I didn’t use the shuttle in the contract that I would be refunded after a two week period (the time it takes accounting to review and process the bill). However, after three weeks and contacting them, they informed me that I would not be receiving the money back. If I had known this I would likely have hired another company, as I had an alternative lined up with great reviews and around the same price.
UPDATE: I wanted to update my review based on the comment below. Again, I was informed by an employee of the company I hired about the fact that I would be refunded for the shuttle fee if it was not used. This is not an «appears to have been a miscommunication» moment, but a «an employee of our company miscommunicated» moment. I would have less of a negative review if the company took responsibility for their error.

I was recently fortunate enough to have my move performed by the ever-​talented All Around Moving & Storage. It was a long distance move across the states and it went about as blemish-​free as possible. From the day Jim stepped into my home to help with our free-​estimate, I knew we’d be taken care of. Jim did a very thorough walk-​through of my home; inspecting for packing needs and such fourth.
I was impressed to find out that not only is this a family owned company, but they’ve got the backing of National Van Lines as well. I was comforted in the fact that I wasn’t being sold off to a broker for the highest bidder. Jim and his helpful office staff assured me throughout the entirety of my move that I could contact them directly for any and every need along the way.
I was so impressed with the service and aptitude that Jim and his staff showed that I figured Unilocaling them was a must. I’ve been in and out of the moving industry and to see someone with such a high level of professionalism was a breath of fresh air, to say the least.
The one bad review they has is unfortunate, but it is in no way a true reflection of the company at hand.
5 stars all day for all around moving.

DO NOT USE THIS COMPANY! They are a total scam! Jim the salesman/​owner seems nice but don’t trust him. He will low ball the price and estimate of weight. He quoted me a «will not excede price» of 1,847.36. On the load date the truck showed up on time but was full and we were told we would need to split our belongings into two trucks. That should have been a warning sign alone. So the first truck shows up, unloads, gets paid. The second truck delivery was delayed one week, manageable. At least we can unpack our belongings or a few anyway, right? WRONG! its all broken! Second delivery changes again! Now we are told we have to pay another1,400 to get the rest of our stuff bc they split it into two shipments and mileage and gas still need to be paid. What ever happened to the 1,847.36 the price wasn’t supposed to excede? its bullshit! they want 3,100 to complete the delivery. This has been going on one month already. DON’T USE THIS COMPANY!