Four Points by Sheraton Detroit Metro Airport

The front desk staff seemed tired and disinterested. When we asked for them to replace a burned out light bulb they seemed a bit irritated that we asked and sent up another bulb that didn’t work. Some of the wallpaper was coming undone and one of the walls had something splattered on it. One of the front desk attendants told us about a discount with a local fitness center, however, when we asked the manager about it, she seemed like it was an inconvenience to ask her how it worked. Also, although there are a few websites showing this as a pet friendly hotel and even though we were assured it was upon check in, we received a rude call from the front desk at 11pm that it was not and never to bring our two small dogs again. We will not be back.

Always clean. Friendly staff. Great place to stay. I have stayed here several times when flying in late or out early. Always at the top of my list.

The shuttle was waiting for us as we walked outside of the airport-​that right there means everything!
The room was clean and renovated. It’s in a quiet location so I got a good nights rest. (You can see the occasional plane take off which is awesome but good windows provide a noise shield to this.)
Fridge and microwave in room.
The bed is extremely comfortable including the pillows; both soft and firm on the bed.
The restaurant/​bar downstairs was good. The servers are personable and kind. I had an appetizer off the menu and it was yummy. I had breakfast the next morning and the cook must’ve been still waking up or something cause my eggs weren’t cooked the way I requested and then the plate of eggs I got in return weren’t good either. The shredded potatoes weren’t cooked all the way and the pancake was also doughy. Hmmm. Not a fan of the breakfast; but, it is hotel food so I don’t expect much. The severs pick up the slack of the grill in the back clearly because they are attentive.

So it starts with the hotel shuttle. Called as soon as we landed. Proceeded right to pick up point and proceeded to wait for upwards of 30 mins. Finally a driver yells this is the shuttle for hotel. Mind you Holiday Inn was on shuttle not Four Points. Get to hotel and Reception Desk crew was pretty dry and not too helpful. Lobby smells old and like a wet mop. Get to members floor. Feels and looks like a Motel 6. Room is pretty nice. Nothing special but ok. Come down to lobby to get some dinner. Bartender gets my beer quickly and then goes to sit down and proceeds to text on her phone for 5 to 10 mins. Try to order a few things from menu just to be told they don’t have it. REALLY? Did I mention the elevator dropped 5 feet when I came downstairs to eat. Do yourself a favor and stay somewhere else. With so many other places close by.,

For the price of 3,000 SPG points and a no-​parking fee, I guess I shouldn’t complain because that’s really cheap. WiFi’s complimentary, and as a SPG platinum member, I chose the complimentary continental breakfast instead of points. Since my friend was also registered to the room, he also received a free continental breakfast, which was a perk for him. It should be noted no SPG hotel outright gives free breakfast (like Hilton’s Hampton Inns/​Homewood Suites or Marriott’s Fairfield Inns/​Residence Inns).
I should note crews such as Southwest Airlines stay here, so it’s not THAT bad, but overall Four Points hotels are the bottom of the SPG totem pole (especially compared to Sheratons or Westins). The shampoo, conditioner, and body wash are mounted onto the wall. Bottled water, an armoire, and free coffee are available in the room as well. I thought the room was cramped compared to the Four Points Hobby Airport (Houston) or northeast Philadelphia locations. There was a big lounge chair in the corner so that you faced the armoire — that’s how crowded our room was. For one night, the hotel will suffice, but I’ve been to other Four Points hotels with better towels and not-​so-​worn carpet.
The one thing that struck me as odd the most were the mosquitos. They were TERRIBLE when we entered the lobby! They were the small kind, ones that bite you through your clothes! Mosquito spraying is severely needed!

Call me crazy but I like this hotel. Kind of looks like maybe it used to be a LaQuinta. Not sure, but the room renovations were nice and clean. I haven’t eaten there. Walked across the highway to Bob Evans once and down to McDonalds another time. Best part about this hotel (at least for aircrew) is that there is a ZipCar located in the parking lot out back!

Wonderful desk and shuttle service. Both very professional and courteous. very clean room and great bar and restaurant too. Close to airport. Nice… Great rates too.

I like this place. The rooms were clean. the beds were comfortable and service good. The room service isn’t atrociously expensive and the food is decent.

Pretty decent hotel overall.
The hotel shuttle was waiting for us at the airport as we walked out which was nice.
Though the hotel has probably been renovated in the past few years there is already some heavy wear showing in the rooms. Drapes are barely hanging on, carpet is worn, paint in the bathrooms is scratched and scraping off. The beds are really comfortable though.
The Internet is pretty slow.
The bar is nice, friendly servers and the food is pretty good. The menu is all over the place, so there is something for everyone.

Don’t let the Sheraton name they slapped on this place fool you. It was overpriced for the quality.
We did use Priceline and sometimes Hotels put you in crappy rooms on purpose so… We had a 10% coupon, used an express deal and still paid nearly 120.00. It was a quick stay so the other amenities didn’t matter to us and we didn’t see them.
Pros:
Bed was very comfortable
Nice fixtures (lamps furniture)
Cool dispensers on shower
Good lighting in bathroom
Hotel bar and restaurant open late
Easy, close parking
Cons:
Shabby all the way to room– elevator looked broke down, numbers not on buttons, broken paneling, scuffed and stained hallway tables
Faucet coming way away from wall in shower
Late night housekeeping was noisy
Painters tape still in doorway to bathroom
Crappy thin towels
No breakfast
Bottom line: if you just want to sleep, the bed is good and the room was clean. Get a coupon.

Old hotel, like the bar/​restaurant in the lobby that is open late night.

The Internet is slightly faster than dial up. Service is poor. No one helped us with bags. Internet was practically unusable. People at front desk were unhelpful. Brown stains found on curtains. Rooms look okay but parts are renovated and not finished. Avoid.

Oh my, as an airline employee I travel all the time and this is the worst hotel experience I have had. No exaggerating. First it took them 45 mins to pick me up at the airport, after a red eye flight, at 7am. After 4 phone calls, one of them from my job, I was finally picked up. The shuttle driver did not offer to help me with my bag. Once in my room I had to sleep during the day, as I had just worked the red eye flight. The curtains were terrible. They stuck out from the wall about 8 inches and they were not just 2 pieces like normal curtains where you pull them together, there were 4 pieces so they didn’t match up well with each other and light flooded the room. Not good when you need it to be dark. No big deal, I got out my eye mask. Then as I went to shower, there was no hot water. After a call to the front desk, I was given access to the room next door which also had no hot water. Showerless I reported to the lobby 10 mins early for my 6:00pm shuttle back to the airport, which I had confirmed at 4:30. At 6:15 the shuttle finally arrives, that goodness I had figured out their promptness that morning and left plenty of time to return for my flight. Not only was this a problem for me, but my roommate, who has the same job as I, stayed here a week later and had issues as well. Her’s was a man trying to come into her room after being assigned the room she was in. So no rest for her, and being woken up by a man trying to enter the room. They have a lot to work on at this hotel. Stay elsewhere.

The beds were really comfortable and it almost made me forget I was even in Detroit! I liked the bar restaurant as the food was good and fairly inexpensive. If I have to go to Detroit this is where I like to stay.

Undergoing renovations currently, friendly staff, clean rooms, Functional WiFi, Convenient location for layovers through DTW.

Nice had a stayed a few nights will stay again

I didn’t have high hopes staying here. Recently, my wife and I took our kids to The Sheratan down the street from here, and it was like staying in a dump motel. Apparently, Four points is The Sheratan’s «little sister» location. They left out the words «hotter», «smarter», and «sexier» to describe the place. Everything is updated. Flatscreens, great beds, Pergo flooring at the entrance of each room, and new carpeting. We were truly pleased with our stay. It wasn’t the Taj Mahal. But it’s a great place to relax and let your kids go swimming. Great restaurant/​bar too.

There is an attempt here to convert a somewhat rundown airport hotel into a more upscale business lodging destination. The evidence is everywhere. The upgraded bedding with the 6 superfluous pillows and the heavy comforter. The flat screen tvs in every room. The free wi-​fi. The microbrews available at the bar.
Where efforts have been made, success has been achieved. But either the money supply ran out, or no one told the facility manager that the devil is in the details, because many important details have not been addressed. The bathroom doors, for instance, have been given a brush and roller paint job. It looks shoddy, and most of the doors that I saw are peeling. A can of white spray paint was used to «rehab» the beat up vanity in my bathroom, and the shower surround was a little grungy. Also, a musty odor of moderate intensity was omnipresent. I did enjoy the local micro brews at the hotel bar, and I had lunch at the hotel restaurant and it was pretty darned good. For the price, which is quite reasonable, this place gets three stars. If I have occasion to travel to The D again, chances are good that I would stay here.

Recently had renovations. Flat screen TVs, beds that are just like Sheraton beds, a nice modern feel to the rooms.
The restaurant/​bar has great food, and an AWESOME beer selection.
The only bad thing is that there’s nothing around to do. But if you need to just grab a room for the night close to the airport, this is a great choice.

Badly maintained.