Metro Airport Taxi

Horrible customer service. No one ever answers the phone here when calling for service. I’ve tried several times, no luck. Don’t waste your time.

What the heck happened to getting a fare price for a ride home from DTW? Arrived from NYC. after paying $ 40 for a 20 min cab ride to LGA, to Detroit airport. The only option from DTW, from what I could discern. was $ 70 for a 20 min. cab ride. After asking a few questions about where all the yellow cabs went, a young obnoxious metro car coordinator, with attitude, wished me luck on finding a ride home. What the heck happened to the cabs at metro, please?!

This cab company was there when I was stranded at DTW after the company I hired to pick me (Amazing Blue Taxi Ann Arbor) got mad and argued because I didn’t get off my plane quicker and left me and my six year old niece at the airport. I walked to the Metro cab area and they were friendly and professional and took my bags and drove me to Ypsilanti to my front door for 41.00 and was nice the entire way. I ended up saving 24.00 that the worst cab company ever (Amazing Blue Taxi Ann Arbor) was going to charge me. Amazing Blue Taxi Ann Arbor you need to take tips from a 5 star place like Metro Cab and maybe you would not have a one star rating on Unilocal.Metro Cab is class all the time and I will use them for all my needs from now on. Thanks Metro for saving the day for me!

A cab company you can trust with honesty and integrity? Yes believe it or not. I reserved a cab and charged it over phone to my credit card. When driver arrived he claimed card was not charged (just used for reservation) and he could only take cash. I argued that wasn’t right and that I paid on the card. Then he also said I had been quoted wrong fare and it was too low. He insisted woman who took the reservation was new and inexperienced, cash was the policy and the higher fee was right — this took a 10 min conversation in the cab sitting there! I had no choice and had a plane to catch. Ride was uneventful but I continued to question driver to the point where he called his office and repeated out loud that the office confirmed his story — it was all a lie it turns out. So I got to the airport fine then I got a call from the cab office. A very sharp manager on duty decided to call me after the driver told him to cancel the charge on card because I’ Insisted” in paying cash according to what the driver told him. The astute manager got suspicious. I told him what happened and he said my card was charged and I was quoted the right rate. He further said he never spoke with the driver but the driver did call but hung up. Turns out the driver was faking a conversation with the office in front of me. This manager immediately refunded the charge and looked into refunding the cash fare after he spoke to the boss. The driver was disciplined. Wow! You can’t always control your employees actions, but what you can do is make things right when you find out they did wrong. This company made things right without hesitation and compensated me for the hassle. You just don’t see that much anymore especially in the travel industry. I’ll call this company first next time I need an airport ride in Detroit. Word of advice if something smells funny in the cab, call the office yourself. With Johnny and Manny in the office, I would trust this company again.

I’ve been considering a Unilocal account for awhile, so it’s sad to say that this experience is what spurred me to finally do it. I normally can let slights go, but I’m going to wield my consumer-​voice hammer right now, because this experience made me PO. If I could bold, italicize, underline and fire-​truck-​engine red that last word, I would.
My family was taking a redeye due in to DTW at 6am. Their flight was delayed, so their expected arrival time was also delayed by 30 minutes. So around midnight, I call to check with the company if they would wait 30 minutes with no charge. The agent tells me no problem because they track the flights, so I go to bed worry free.
5:30 am: I’m woken by a call from a confused taxi driver asking me if 6 or 6:30 is the pickup time. We have an overall bothersome exchange where I end up checking the arrival time, and then provide him with my sister’s number so he can follow up (I don’t know why he didn’t have it to begin with since she made the rsvp). He tells me he’ll be there in a few minutes.
10 minutes later: The taxi arrives at their *HOTEL*. W.T.F. It’s about a 40 minute drive between the two. I call the agent again who tells me she is sending another cab to pick them up — ETA 5 minutes.
10 minutes later: They send the wrong car! My sister had requested a van for 5 adults and a child seat. They got neither. The 2^nd taxi driver calls for another cab.
Now, I had willingly let go of the first, and even the second, mistake. But by the third… this became a joke. The agent who picks up, after hearing my woeful story, gives me the number of the president, Rana, to talk to. And this is what really makes me say do NOT use this service. This so called president, Rana, did not sound apologetic or seriously attempt to make amends. His response was basically that this «happens». The whole time we talked, I felt like he was just trying to get me off the phone and was not taking ownership of all the missteps that had occurred at his company. In the end, he said he’d look into it and call me back, which he never did. I understand that shit happens, but his attitude and response were unacceptable.
I can’t get my family’s time and money back, but I’ll be satisfied if it saves someone else’s theirs.

I travel weekly for business, and began using Metro Airport Taxi only because my car was in the shop and I needed an early ride to the airport. The ride was so pleasant, and the driver so friendly, I kept using them even after my car was returned to me — and I haven’t looked back! Great company!

Here’s the thing… since Metro Cars and their Nazis took over the airport, I had been dreading parking my shiny new car anywhere near their commissioned vehicles.
I started using Metro Airport Taxi about a year ago. I love these guys. My regular driver, Syed, I can call on whenever, and he’ll be right at my door with a smile ready to carry my luggage right to the curb at Metro.
When I had the red eye from Edmonton, and my lost luggage made it back before I did to Detroit, Syed was there at 5:45 am ready to laugh with me about it.
They are prompt, have clean cars, reasonably priced, and a heck of a lot better than other services I’ve used.
Use these guys, and tell your friends. Since Metro Cars weaseled the only airport contract, they can only go in to the airport if you pre-​arrange. No more curbside folks.
Oh, and be sure to tell your friends.

I called Metro Airport Taxi at 11:30pm needing a ride at 7:00am the next morning and they came through!
It was only $ 38 (plus tip) from The DMC to DTW and based on all the other transportation options they were definitely a good price! I appreciate the clear cut price list they have on the website. The people were friendly.
Check them out if you need a ride in the Detroit Metro area!