Sam Mechanical

Awesome service. Provided great options. We went with the option to install Mitsubishi ductless. We are very happy we did

I was happy with my service. Toilet fixed. Prompt, friendly, took the appropriate amount of time. Charged us fairly, I assume.

Absolutely terrible work, customer service, and total lack of knowledge. After writing 3 contracts, Steven still could not correct his mistakes. He tried installing a $ 2,000 burner instead of the $ 4,000 unit which the contract stated. After pointing out his mistake to him, he stated «that’s what Trane sent me.» Does he, nor his workers, not check the box and model numbers prior to installation or receiving items for inventory? He then attempted to correct the contract again, but «forgot» to include other services he previously included in the first contract. Previous to this, they began the work in order to setup for the installation and we had to tell his guys NOT to drill from the basement into the leg of our brand new oven. Steve replied «but they didn’t do it. Good job stopping them.» I’m not his foreman nor do I work for him. If I hadn’t stopped his guys, my oven, which has yet to even be used, would have fallen through the floor and into the basement. Clueless.
These guys are the definition of bait and switch.
Steer clear of this business and save yourself the aggravation of dealing with an inept «owner» who has no idea what he’s doing.

Frauds– will be reporting. Called for service for a central air unit– told that freon could be replaced that would cost $ 300 because it was reporting as empty but since they couldn’t «guarantee» it would fix the problem — their grand advice that cost $ 150 for them to show up was to spend $ 6,500 on an entire new unit. No suggestion of repair that was actually accurate provided.
I paid the service fee in good faith assuming that I was actually being being given a proper estimate. As replacing the unit seemed far fetched I had another vendor come in for a second opinion as the advice did not seem right– 1) Did not need any freon and adding it literally would have done nothing 2) Needed a few small parts replaced — not a unit replacement.
Never again.
My husband tried to call to resolve this and was told that bad information wasn’t reason enough to be considered a billing error. Considering small claims court as this was clearly an intentional move in taking advantage of a customer.
Just completely unacceptable.

In November SAM Mechanical did a large repair on my oil burner. I had initially hired them for a simple vacuum and tune-​up. They told me that I needed extensive work. Namely, they replaced feed valve, relief valve, expansion tank and auto vent, OH expansion tank upsized from 15 to 30. replaced pressure/​temp valve gauge. Total charge $ 597 This is IN ADDITION to the oil burner tune up at $ 179. I was told that all parts were guaranteed for one year.
Yesterday my oil burner would not go on. I called and left a detailed message to have someone call me in the morning. Today I waited until 10am then called again. I got a recorded message saying this phone number was not accepting calls. Huh? I then called from my other phone number. They picked up right away. I told the woman my story and said that I wasn’t sure what was wrong but it was likely that one of the many parts that was replaced was faulty and that I understood that there was a one year guarantee on all parts.
Her reply was:
1. They were too busy to come and the earliest appointment was for the second week of August.
2. Even if the repair ended up being a faulty, warrantied part, there is a $ 135 service charge for the house call.
I said I would pay the service charge if the repair was unrelated to a part under warranty, but should not pay a charge if it pertained to a warrantied part. She was adamant. AND I should go without hot water for almost 2 weeks because this was their «busy season»!
Needless to say, I called someone else. They were here in an hour. The repair was a loose plug which they tightened. Service call $ 106.
The moral of the story is: STAY FAR AWAY FROM SAM MECHANICAL!