Firestone Complete Auto Care

Terrible technicians. ASE Certified? What a joke. I got a lifetime allignment from this place, everytime I go in theres always something «wrong» with my car which prevents them from doing the allignment. I went in exactly one week ago for an allignment and was told my left front wheel bearing was bad which I knew it was bad. I got it replaced and went in today to have them tell me my right hub bearing isbad too. Two things are wrong here:
1. Why was I not told last week? They told me about the left bearing which I had tested and had known about.
2. I told them not to fix the right bearing, got my car, brought it home, jacked it up and checked the right bearing. There was ABSOLUTELY NO PLAY AT ALL. Not one even a millimeter of play. Theres no ABS light, no noise at high speeds, and no play.
I asked them why theg didnt tell me last week and he thought I was uneducated and didn’t know anything about cars so he made up some crap about how if they checked it, it would put too much weight on the other side or something completely absurd.
Clearly they like to lie or have very, very poor technicians who are not ase certified

The worse experience in my life. I’ve been going here for 6 years and stopped going for a year because of the service is terrible. I recently went back to get an oil change and diagnosed test. I made an appointment for 10am. Dropped my car off and didn’t receive a call, so I decided to call them at 5pm. They had not touched my car yet. (ridiculous right). So they kept my car over night. The next day at 4pm I called them because once again I had not got a call from them. They tell me they couldn’t give me a oil change because the screw on my oil pan is striped. And to fix it would cost 1,800 $. So I told them not to touch it and I would be there to pick it up. My fiancé drops me off to pick it up. I go inside to pay for the diagnostic test, my fiancé comes inside and says «you can drive that car, there’s two courts of oil coming out of it «. So when I get outside the oil is out of my car completely. We go inside and tell the manager. He gets the guy who worked on my car and they go in the office screaming at one another. When they come out the manager looks at me and says «I don’t know what to tell you ». I said «your gonna fix my car. When I dropped it off it wasn’t leaking any oil and was here over night, then after you look at it and tell me you didn’t touch it, I come to pick it up and can’t drive it cause it has no oil in it. So he says we have to file a claim. So we file one with him (the manager). My car sits there for 9 days, I don’t hear from them so I call, he tells me he hasn’t heard anything so he filed another claim. So after 20 days I finally get a call from the claims department to get my side of the story. Then 5 more days go by and I call the guy from the claims department and he says he’s going over everything and will call me Tomar. At this point I am so pissed off because I’ve been out of a car for a month and they could careless. So he calls me back the next day and says they’re not fixing it cause they weren’t the last to do my oil change REALLY, that’s has nothing to do with this situation. They messed with my car when they said they didn’t touch it and I can’t even drive it. UNREAL, now I had to tow my car to another place to pay to get it fixed. DO NOT take your care to these idiots for anything. Its terrible how they treated me after I’ve been a costumer of theirs for years.

First off, this Firestone has come under new management since some of the previous (negative) reviews were written, so they may no longer be as accurate as they once were.
I was very pleased with my experience at this location – I have an older car (’01), so it is hitting the point where it needs some larger ticket items. This trip was new wheel bearings, alignment, tire rotation, and oil change. The work was done as I waited, even though certain parts had to be ordered from another location.
Even though it was a busy day and the front desk was short staffed, the manager (Justin Bishop) was friendly, polite, and informative, regardless of how familiar customers were with car service and repairs. (I was there for several hours, so I overheard a lot of customer interactions, and I used to do some car maintenance myself, so I have a sense for what constitutes a basic or an advanced question.)
I felt that my questions and concerns were addressed, and didn’t feel that any services were pushed inappropriately. I had a clear understanding of what was needed for safety, what was a wise choice but not 100% necessary at that time, and what was purely cosmetic or optional. I also got a very competitive price, and the manager ensured that there were no other lower priced estimates (if there had been, they would have offered a price match).
All in all, I’ll definitely be back to this Firestone, even if it isn’t the closest one available.

Everytime i make an appointment i always wait hours. No point in making an appointment because they give priority to waiting customers. Dropped my car off 4 hours ago and still waiting

I purchased 4 tires and a warranty from them. One of the tires went flat. Took it to them to have it repaired and was told I’d have to buy a new tire and that it couldn’t be repaired because I drove on it flat. The salesperson became very rude at this point when I asked what the warranty covered. Apparently the warranty only gives a discount on the tire. I decided I’d rather go somewhere with better customer service to get a new tire.

I needed an oil change and a tire rotation so I dropped my car off here since it’s close to where I work. They were having a $ 24.99 special for these two services.
I get a call later in the day at work from the manager Tom Hall and he informed me that the oil was changed and that I really needed 2 new front tires, they were bald. Now my car is only 2 years old with low mileage. I knew that the front tires were starting to wear some on the sides which is why I wanted them rotated but there was no one you could classify them as bald.
I did out of curiosity, ask him what the price would be for 2 tires and I felt that his quote was too high. I told him thank you but just do the rotation for now and I wanted to check out other pricing. He said ok, that all services were done and I could pick up the car.
After I got home with my car my boyfriend told me that my tires were clearly not rotated at all. I called the store and spoke with the manager Tom Hall and he told me… very condescendingly that no they weren’t rotated. He told me that since my front tires weren’t in the best shape that they were legally not allowed to rotate them. It was based on some tire law. No one I know has ever heard of this tire law including people that are in the tire business!
I had servicing done at this location before and wasn’t happy and I don’t know why I went back to them.
They are extremely condescending and try to intimidate people… especially women in order to make another sale. I will definitely be contacting the CEO of Firestone and let them know about the customer service at this location.
There may be some good Firestone’s out there but don’t go to this one on Yellow Brick Rd!!!