Vivint Solar

My experience with Vivint has been totally amazing. This company really has a heart for helping people save money and save the environment. My Vivint Rep introduced me to their solar program last year, and I have to admit, I was skeptical about getting free panels at first, but once he explained the program to me, it started to make sense.
It took about 4 months for me to get evaluated and into the program, but it never cost me even one dime — they took care of all the details and paid for everything. Now, I simply just pay 10.5 cents for energy. I think I am saving about 30% on my overall energy bills.
During the install phase, there were some snags with county codes because my service panel was out of date, but Vivint actually paid to upgrade my breaker box in order to get me qualified for the program.
All in all, these guys are real professionals and showed that they cared for my household every step of the way. It just feels so good to know that I can have extra spending money each month and do something positive for the environment at the same time.
There are several good solar providers out there, but these guys are top notch!

To make an extremely long and aggrevating story somewhat short; Vivint installed solar panels on my home and proceeded to fail the the county building and electrical inspections FOUR times before finally passing on the fifth try. It was very evident during the failed inspections that the company has no idea what they are doing. Only once did I see an electrician that had been to my house previously, every other time it was a new person that had no idea what they were doing. I know this because they kept asking ME what they needed to do! I’m not an electrician nor am I a county inspector so I obviously had no idea why it kept failing. One time the electrician (again the one they sent only that day for the inspections, I had never seen him before nor did he come back) almost got into a fight with the county inspector because he didn’t like failing the inspection and «being talked down too» all while still in MY house! The building inspection did not go any better as the solar panel brackets did not line up with what the county requirements dictated, and they needed new pictures of the correct bracket spacing to pass. The first two inspections failed as a Vivint representative tried using the exact same pictures that failed the first time and I had to explain to the Vivint customer service consultant multiple times that those pictures were not going to pass. After that the Vivint technicians did not even show up until well after the county inspector had already come by, failed it again, and left. I was told it finally «passed» the 5^th time but all I have to go by is Vivint’s word as I was not present when the inspector allegedly passed it. I did have to be there for every electrical inspection as they needed access to my house and as I make ~$ 300 a day, I lost a total of $ 1200 for taking off for 4 days for each of the failed inspections. Of course Vivint doesn’t care and has not offered me one cent in remediation, and has instead simply ignored my email sent over one week ago. Avoid Vivint at all costs!

My husband and I signed up for solar panels back in Sept. 2015 with Vivint. We went thru the roof inspection, the credit check, everything. Our rep brought a plan to our home for the panels back in Nov. 2015. He told us we were still waiting on the permit from the county and BGE. He told us it could take a few months. That wasn’t a problem. I found out today (02÷25÷16) that our rep was no longer with the company. When I asked who took over his houses, the «supervisor» told me no one did and Vivint cancelled our panels. When I asked why no one reached out to us, the «supervisor» told me that «we must of slipped thru the cracks». This company is HORRIBLE. Who does business this way? Not even willing to give me an apology for something that was there fault. If your thinking about Solar Panels I would definitely pick another company!!!

DO NOT USE ViVint Solar. I live in Columbia MD and the panels have been installed for over six months and have not worked. Instead of getting a reduced bill I have been getting BILLED from ViVint Solar. They finally came out months after my complaints and discovered they had failed to turn the system on… and then months later that are still sending me bills instead of reducing my bills. I asked them to come get the panels off my roof and they said that the contract is for 20 years or you can pay 30K to get out of the «free» contract. The below information I my «Customer Success Manager» contact information. DO NOT USE ViVint. they are dishonest and should be reported as a fraud to the Better Business Bureau.
Epic Failure and they are dishonest.
DO NOT SIGN A CONTRACT WITH THESE PEOPLE. DISHONEST is the best thing I can say about them…
R/​
Mark
Aubrianna Gabbitas * DC Customer Success Manager * Vivint Solar
* P: 877−404−4129 * EXT: 33 515* F: 801−765−5708
* simply brighter *
* 3301 N Thanksgiving Way Suite 500Lehi, UT 84 043

I just got free solar panels on my roof from Vivint Solar, and I am so excited about it, that it made me want to write about it! Vivint Solar is out there really making a difference for our environment. I spoke to a rep that I met while doing yard work in my front yard. First I was leery (as anyone is these days of a stranger in front of their house), but the more I spoke to him, the more I liked him. I had my home assessed for solar– which cost me nothing– and after six months of getting the design and permits done, I am now saving money every month on my power bill, and helping the environment. I couldn’t be happier with the results.

We are all stewards of the planet and what we do today affects our children’s future. Today we have the ability to use solar power to power our homes rather than dirty fossil fuels. now is the time when we can all make a difference. Granted not every home can qualify to get solar. A lot of homes don’t get enough sun. But for the homes that are good for solar, we have a chance to help clean up the environment.
The only problem is it takes a long time to get qualified and installed. I was explained this up front so I was prepared. I can understand that is not Vivint’s fault. They have to work with a lot of government red tape. So be patient and understanding when they tell you it could take 6 months. But once the day of installation comes, the systems are installed in 1 day. Vivint is like a well oiled solar machine.
Help the environment, save money on my bills, be a good example for my children about how I care about the world. Its a no brainer. Why spend extra more money to buy dirty power?

I want to start off by stating the only reason that they get 1 stars is because the sales process was smooth. The installation process has not been. The day of our scheduled installation I received a call stating they were put on a call to fix something and would be there shortly (this was mid morning). Of course, we had taken off the day to ensure someone was here so they could do the electrical. No-​one showed up until after 3pm and they proceeded to tell me that after drilling one hole, they couldn”t do anymore because it was «too late.» The operations manager actually told me his guys were walking off the job even though he was telling them to stay. We arranged for them to come put the panels on the following day and electric Saturday. The following day arrived and no-​one ever came. Rather then the operations manager calling me back, he had the lead technician do it. Thus to say, we still do not have solar.

Love saving money at no cost! I don’t pay for installation either. My BGE electric bill was $ 12.- last month! The only thing is that it took 2 months to get the panels installed. Wish it was sooner but waiting on permit approval apparently takes a while. I have an 8 kWh system in the front of my house and it looks great.

I’ve always wanted solar panels but after doing some research I found that they were too expensive to purchase. A Vivint Solar salesman came to my door and at first I was skeptical, really skeptical, but after learning more about their program I realized it wasn’t «too good to be true» and was truly the perfect option for me and my family. They created a customized panel design for my house and after approving the plans, my panels were installed a few weeks later. The team was extremely nice and and the installation was complete after just a few hours. It took a couple more weeks to complete my installation and now my system is up and running. We absolutely love our panels and are saving money every month! I would recommend Vivint Solar to anyone interested in going solar! We love saving money and supporting a green source of energy. 2 thumbs up for Vivint Solar!

On the morning of Friday 9 January 2014 a Vivint technician came to my 3 story town-​home in Maryland at 11AM to conduct an assessment of the roof for solar panel installation. When the technician was in the attic he stepped on one of the sprinkler system pipelines. The pipeline in the attic broke and flooded all three levels of my town-​home. I sprinted down to the first floor to shut the water cutoff valve to prevent additional water from flooding my residence. Water got between the walls (from the attic), on the hardwood floor, and through the ceiling on all three floors. The circuit board on our home furnace was also damaged by water coming from the ceiling above. The technician was extremely apologetic and assisted me in using towels to soak up the water. Vivint sent a local furnace repair and pipe repair company to assist that same day (Friday)I was told by the damage resolution center that I would receive a call back that same night about water mitigation. I called Vivint’s damage resolution multiple times that night after not receiving an update for 3 hours. When I finally got a hold of someone, I was told the person I was dealing with had left the office for the night and that Vivint would work on resolving my issue on Saturday. Saturday morning I called damage resolution multiple times and was not able to reach anyone. I called multiple Vivint phone numbers and told whoever would listen about the situation, I was told emails were sent to the damage resolution department. Eventually I received a call back in the afternoon from damage resolution who told me it was too late for water mitigation to come to my residence and that they would come Sunday. On Sunday Servpro (water mitigation) arrived at 0930 for an inspection of my residence. After the inspection they told me they had to receive authorization from Vivint to install drying equipment. At 1445 Servpro called and said they could not get a hold of anyone at Vivint to authorize the drying equipment install.
It has been 53 hrs since Vivint caused flooding on all three floors of my residence, I have no timeline for resolution. My floors/​ceilings are still wet and I don’t know when I will be made whole again. Trying to get a hold of anyone from Vivint is almost impossible and they don’t seem to care about the situation they caused even though they told me im a «top priority» and that «they’re sorry». DO NOT DO BUSINESS WITH VIVINT, this has been a nightmare.