Public Storage

We needed a storage unit for a very short time period. I chose Public Storage because they had large drive-​up lockers that would be easily accessible to our movers. We initially secured a very large 10×30 unit that would have cost around $ 300/​month (not including initial fees/​insurance/​lock cost, etc). When we toured the locker, Leslie suggested we look at the next size down, 10×20, as that unit had a $ 1 first month special. We ended up going with the 10×20 and it was less than $ 60 for the 3 ½ weeks we rented ($ 1 rental, insurance, lock and admin fee). Thanks to Leslie’s suggestion, we saved a lot of money!
The unit we rented was clean and the property was secure. I have no complaints about our time there and if I needed to rent a storage unit again in the future, I would definitely choose Public Storage.

Ashley was great. Explained how everything worked. Answered any questions I had etc. Went out of her way to make me feel welcomed. 5 star customer service. Would def recommend this place to anybody.

Becky the property manager is great!!! She was willing to help me as much as she can, but talking to the DM «Joe» was a joke. He can not doing anything to help me either. They will raise your rate every 6 months!!! That sucks if your on a fixed income. The units up front are good but the units in back have mold everywhere!!!

On Christmas day we went to our storage unit to put in some recently received Christmas presents. Once we reached our unit we found our lock was gone and replaced with one that wasn’t ours. To make a long story short, our locker had been broken into two weeks early and we were never notified. A Public Storage employee had put their lock on it and never informed us of the break in. When I called Joe their district manager his answer was that the never noticed it in their daily «lock check». What’s funny about this is, two days later we went to look further into our locker to see what was missing and just a couple lockers down was another unit with a cut lock. Clear as can be. We spoke with the police officer handling our case a couple of days later and found out that they are still getting phone calls from tenants with broken into units. She also informed us that this is the second break in they have had in 6 months. The management at this location does not want to take ANY responsibility for their lack notifying us. Needless to say we have since left the unit and moved into a much more secured space. U-​Store it in Carol Stream. I called Joe the district manager to let him know about the cut lock we found and of course I never got a call back. It’s a good thing I called the police first. I WOULD NEVER RENT FROM THIS PLACE!!! THEIR LACK OF SECURITY AND TERRIBLE MANAGEMENT IS UNBELIEVABLE. I have emailed upper management at Public Storage but have yet to get a call back. Big shocker!
RENTERS BEWARE!!! DO NOT RENT FROM THIS FACILITY, THEY HAVE ABSOLUTELY NO SECURITY. YOUR ITEMS ARE NOT SAFE HERE!!!

«I need you moved out by the end of the month.» Oh, the dreaded words I heard a little less than two weeks until the end of the month. I needed to get all my accumulated crap out of the apartment fast!
Luckily Public Storage had some space available and their $ 1 first month rent deal. I made a reservation online for a 5×10 unit and secured it for $ 66/​mo, including the mandatory insurance cost. Surprisingly the larger one was cheaper than the 5×8.
The moving of my stuff to their location went as smoothly as I could have hoped for. They called to confirm the reservation and had me all signed up in less than an hour. I started bringing furniture and boxes the next day and was able to do it both before and after work with their convenient gate hours of 6am-​9pm. They’ve even called to check up on me since getting everything situated. It’s nice to feel cared for.
My only two complaints are that the units don’t seem as tightly sealed as they could be. I think they allow space for water to drain in case any happens to get into the unit or as part of the gutter system. It’s by no means a climate controlled space, but I do worry about it slightly. We’ll see what happens. The other thing I noticed is that there don’t seem to be any security camera. I guess that’s what the insurance is for, right?