Roselle Commons Laundry

The service was phenomenal! From pickup to delivery and in between my experience was customized. My clothes smell beautiful and are neatly packaged. Definitely will return for business!

I was very happy with this laundromat AT FIRST. The place is huge, not very cozy but definitely a lot of machines to choose from. The staff workers seem friendly. I like that you have an option to use cash, credit or debit to put onto a card which is then used to wash and dry your clothes. The minimum for credit or debit to be added to a card is $ 8.00 so if you are out of cash and in need of one more quarter to dry your clothes, you can only select $ 8.00 to refill your laundry card. I no longer go to Roselle Commons after a really bad experience. A few weeks ago, I was washing clothes and one of my favorite shirts must’ve got caught in the door to the washer at my error and when I unloaded my wet laundry, the shirt was shredded mostly at the collar and shoulder area. I had only wore the shirt a few times and kept it in good condition. When I showed my shirt to the worker, she said honestly I don’t think anything can be done or reimbursed to you but I will take your info and relay it to the owner who should be back soon. So when the owner, Jackie came back, I showed her the shirt and immediately she became defensive and said I don’t believe that happened here, I just giggled in disbelief of her statement and my heart sank as I was extremely disappointed by her lack of remorse. I said, I don’t want any money, maybe one free wash or an apology even would do. She said I’m not offering either as I don’t believe that happened here and next time it will be your jeans or something else. I was trying to hold back the tears since my integrity is worth much more to me than to pull a ruined shirt scam for a measly few bucks or a free wash. I said to her I’m sorry I just can’t come back here again. She said what you want money how much here’s $ 20.00. I refused the money and left so disappointed at the customer service I had received. I truly was shocked at this woman’s business manner. I knew I had to look for a new place even though I was satisfied there (before this) so after a couple of weeks, my husband told me he saw a new laundromat in Roselle next to the 7 – 11. It’s called Roselle Laundromat and it’s wonderful although not huge and takes quarters in the machines, it’s clean, new equipment and Terrific customer service and relations from the owner himself. Please bring your wash there and stay away from Roselle Commons, bad people skills.