Camtex Int’l Interior Design

1. I had visited 10+ furniture stores of all sorts: sneaky liars, overpriced folks, judgmental and rude sarcasm sellers, etc.
Note: Kamtex, NOT Camtex
I picked this store because: reasonable and negotiating price offer and by me, had plenty of mattresses, the bed frame I finally found displayed. ALSO, a sense that what he’s saying and showing are some truth in front of you.
(1) Urbandale, eastern king bed $ 270
(1) Maxim Holiday, eastern king, double pillow top, «extra firm», not too soft mattress (Made in China, 30 yrs warranty), and (1) 4 inch box $ 580 (I’m not quite happy with this price, but the mattress set is so far my expectations)
(2) Urbandale night stands $ 170
Tip for bed size choice:
1. Measure your whole room.
2. Eastern King = square, feels wide space, Cal King = for tall people, but less bed sheet choices.
3. 1^st level or 2^nd level, etc? King beds might not go through your stairs, especially hard wood beds.
Cash, no tax, local delivery, didn’t want installation and bed removal.
Total: $ 1020, brought down again to $ 1000
Accepts a down payment since the bank closed early on Saturdays, the rest paid right when the delivery guy comes.
Customer service:
Trung/​Frank Lam talks, a lot as many other furniture sellers. He knows what to say. Then I said jokingly, «yeah, yeah, yeah, that’s what other sellers said of selling X amount of this model, that model…» Don’t be grumpy, get along with him, and go with the flow while having a conversation with them. ***You need to know how to speak to (Asian) sellers in order to deal with them the right way.***
Don’t expect him or anyone to call back. You call them back, ask if the factories carry your orders in stock.
Warranty:
Some beds labeled «Made in USA» which has factories in LA county. Some beds labeled «Made in China» has factories in City of Industry/​Commerce what he said and with the tag sewn on the bed. Some of the China made don’t in the US, and he said a bit difficult.
Furniture are about 60 days warranty from the factory and catalogs you see.
Delivery:
Said I was going to call them back on Friday to confirm that I’m ready to pay the rest. Instead, the delivery guys called on Friday to confirm if I’m ready to receive the furniture in a few minutes. Miscommunication, but that didn’t matter to me so they brought the furniture, I made sure I checked them, ask questions about defects, and they said no prob. I’m local so it’s okay for me to bring any back if broken. Paid them the rest with tip.
Overall experience, to the point, wham bam sale. Furniture looks and feel great all in the days of doing my research.
Tip: Please do your research because these are your large items you want to purchase. You could Google the name of these items for yourself. :)
Why? Another store on this same furniture street, before I found this store, I remember said Maxim brand is made in USA. If the person lies (especially if you look young), move along because there are other plenty stores around to look.
«Handcrafted in USA» but tags said «Made in China», the play on words in the website:
Darker like Chinese furniture, dark chocolate color than this:

Décor:
+Mattresses everywhere! Great selection of them too. The only thing that needs to be changed is the wall color.
+Tables, sofas, futons, beds, etc… and lots of catalogs to choose from. Frank knows all the catalogs in the back of his head. So he knows what hes selling! Very educated man,
+Free cold water for everyone!
+Do not let your kids run around please!
Customer service:
+Frank is extremely awesome. He was friendly and helpful. For the reviewer that gave him a One Star… you probably don’t understand how Asian people talk. Yes, he may sound like he is yelling, but he is just loud. he is old damn it. Give a man a break. One thing that reallllly impresses me is that he can speak so many languages. Vietnamese, Teo Chow, Mandarin, Cantonese, Taiwanese… enough English to survive, and a little Spanish… just like everyone else in 626. It was so funny that he busted out Indian out of nowhere. Funny man.
+I like him better than other furniture salesman on the block. Instead of trying to make money and sell whatever is on the market, he actually cares about us. He recommended what is good for old people, young people, and even for people who have back pain. I swear, he is his own doctor as well HAHHAHA. Trying to treat people with mattresses and shizzzz. He will tell you the truth about all the products. He said «not only will it satisfy you, it will save me time for coming to your house and take it apart and bring it back to my store…» haha funny man.
Delivery:
+depends on how far you live from the store. Sometimes he’ll do it for free if it is close.
+Delivery is ALWAYS on time. If it is late, then he will tell you. That rarely happens. If it is late, it is not his fault… it is the warehouse he gets it from.
+Delivery includes setting things up for you. like your desk or beds
This is how much I love this place… I see returning customers and their kids will come running and hugging him to say hi. Sounds weird. but that’s how cool he is. If a kid likes you, you know youre cool. (Most kids are brats and hate everyone.)

I would not give even one star.
BAD CUSTOMER SERVICE! RUDE! UNPROFESSIONAL!
Frank yelled at us, his customers when he made a mistake in the order. He blamed us for a mistake he made, and even asks for more money when he made the mistake in the first place.
He talks over you on the phone, yells at you, and he even had the audacity to hang up on me when I’m trying to work things out.
It took 3 consecutive weekends for Frank to deliver the items that should have been done in one weekend. We had to stay home each time for them to deliver. When he delivered the items, he was over 2 hours late from the time slot that he had promised.
In one order we received living room and bedroom furniture. When they delivered the bedroom furniture one of the items was incorrect. We ordered a long chest with a mirror, but Frank ordered a 5 drawer upright dresser. Why would we order a mirror with a tall dresser? We even showed Frank the picture and he understood.
When we called him to ask why we got the dresser and not the chest, he said that it was our fault. Frank claimed to confirm with us, but he often says one thing and does the opposite. He does not have a good memory when talking on the phone.
Then, Frank said that he would deliver the correct chest and our side table that was back ordered. On the Friday before we confirmed that we would indeed receive our last two remaining items. He confirmed that it would be delivered. Then on Saturday the delivery men did not have the side table, only the correct chest. On top of that, the mirror was broken!
We called Frank again and he said that he was only delivering the chest and that because we are his customers, he wouldn’t charge us the extra $ 50 (from the mistake that he made with the chest). He said again that we made a mistake that he couldn’t deliver the side table yet.
Again, the following weekend when the delivery guys were installing the mirror and FINALLY bringing the side table, Frank tells us that we need to pay $ 50…he had just told me that we didn’t have to! So I called him and he proceeds to yell at me and talk at the same time as me. I told him that I’ll listen to him first but then he needs to listen to me instead of talking over me. He would not even listen. He continued to talk for 5 minutes straight saying that he was busy and had too many customers and then he hung up.
Beware of what Frank tells you! He says one thing over the phone and then when they deliver the items when they should have delivered them the weekend before, he changes his story.
Cheap furniture that you can get anywhere along Valley. Bad customer service.

This store has a good selection of mattresses. I needed to buy two mattresses, one for my house and one for my mom’s. It was going in the guest bedroom, which won’t be used very often, so I was looking for something on the cheaper side. And this was just the place to find one. Their selection includes expensive to cheap.
The salesman, who is probably also the owner was helpful and friendly. He knows his mattresses and wasn’t pushy or trying to get me to buy the more expensive ones. He simply gave the pros and cons of the mattresses I was interested in. He’s also multilingual, speaking many different Asian languages/​dialects, which clearly works to his advantage in a predominantly Asian community.
I also like that he’ll deliver the mattresses free of charge, provided that you live within a certain mile radius. His employee delivered one mattress to my mom’s and the other to my place. AND… he also picked up my mom’s old mattress, which was great because leaving furniture out in the front or in my mom’s case, in the alley of the house is pretty ghetto.
So, if you’re looking for an affordable mattress and you live somewhere in the San Gabriel Valley, you know, in Asian land, you’ll probably get your mattress delivered to you gratis.