Envue Optometry

I’m not sure what’s with the previous reviews, but it seems like the only people who have reviewed this place on Unilocal are the disgruntled customers. The majority (probably 95% if not more) of the customers I’ve seen here are Chinese/​Vietnamese-​speaking and have no command of the English language. If they were able to communicate on Unilocal,I can assure you the ratings would be much higher. Otherwise, they wouldn’t be booked full of appointments every week, right? Anyway here’s my story.
I’ve been coming to Dr. Szeto for 8 years now and I get my prescription glasses, sunglasses, and contacts here. The reason why I continue to come back every year (despite me NOT having any eye coverage on my insurance) is because of the great service and friendly atmosphere. Dr. Szeto is amazing because she always communicates to me what’s going on with my vision and answers any questions I may have. Unfortunately for her, I tend to ask many questions since I’m also in the healthcare profession hahah.
A great example of their excellent customer service would be the pain and suffering I subjected Dr. Szeto and her staff last year. Without getting into too much detail, my eyes are a bit «unique» and I require specialized contact lenses into order to see clearly. I had to go through roughly 3 different brands of contacts and 5 pairs of contacts before I finally found the brand that worked for my eyes. And for those who purchase contacts, 5 PAIRS of contacts is not cheap… and yet she did NOT charge me for all the wasted lenses. She spent additional time after closing hours (due to my busy schedule) to help me adjust to wearing contacts. This experience, as well as the friendly + professional environment, is why I continue to come back year after year.

SHADY! SHADY! SHADY!
I’ve been coming to Dr. Stezo for a few years now to get my glasses and contact lens.
They have always charged me $ 50 fitting fee along with my copay. I once questioned them saying that my insurance covers the fitting fee, but they claimed that it didn’t.
As a contact wearer, I complained that my contacts sometimes made my eyes dry. Dr. Stezo said I had astigmatism. So I started spending more on contacts since astigmatism contact lens are pricier.
Fast forward 2 years later. They called me to come in for my eye exam, I declined.
I went to see another Optometrist over the weekend for my exam. Holy Cow! They said I don’t have astigmatism!!! AND here’s the kicker. my insurance DOES COVER my fitting fee. So ENVUE has been taking my $ 50 fitting fee for years!!!
They do not provide receipts for the fitting fee. That’s a red flag in itself!!!
Payback is a b**** and I will be reporting you to BBB!!!

Honestly if I could give this place 0 stars I would. It’s absolutely the WORST optometry you could ever go to like seriously. She gave me the wrong prescription and it’s like 4x stronger than I need it to be. I went to two other optometrists and they both were completely different from this ones. Please don’t go here for you eyes sake.
Side note: I’m not sure if it’s just because she hates me though because when I was little (like 6 years old) I ran out of her office because I was scared LOL

My experience at Envue Optometry was superb! The staff was courteous and were able to reasonably accommodate my walk-​in request on a fully booked schedule. Dr. Szeto was very knowledgeable and professional. I requested a special eye screening as well, and she was very informative regarding my eye condition. I’m appreciative of their use of current technology to assist in my examination. From a future health professional, I highly recommend Envue. Appointment is recommended!

My entire family comes here for our glasses and contacts. The staff is professional and patient. Dr. Szeto is very complete in her exam and explains options well. Appointments are easy to make.

Why there’s no zero star as an option?
This is a long over due review but Ke t me tell my story.
I went there at the end of year 2009. I did exam and it showed that both my eye sight chnged. Theb I got my glasses at expensive price and they didn’t call me that they have it ready till I called two weeks after they got my glasses. Half year later, I did another exam at a famous doctor and it showed that my eyesight never changed! Two days ago, I did another check, my eyesight is still the same. So the result from Envue was ridiculously wrong and cost me several bucks to buy the framed glasses.
My bf, first time contacts wearer, got a pair of very bad-​quality contacts and it’s feeling weird in the eys and hard to out on and off. Back then, we thought its bc if my bf isnt used to wear those so he singly gave up the contacts. Till a couple days ago, he went to another optometric place with me and tried another pair, and thar was totally fine. He got the contacts on off easily and can wear for 8 hours without feeling any weird feeling. So Envue was really giving out crappy unknown contacts.
Wrong exam result made me waste several hundred bucks and wear a wrong pair for a year. Lucky it didn’t do damage to my eyes. And crappy contacts made my bf give up contacts and got hurt during wearing. And keep suffering the inconvenience of the framed glasses.
This place should shut down. I hate place related to health to be so irresponsible and money sucking!

BEWARE. AVOID AT ALL COSTS. Be careful if you buy your glasses here. I ordered the best coating for my eyeglasses before I left to college. My purchase included anti reflective and uv coating for my lenses. Later, I found out that there was no anti reflective or uv coating added on to the frames at all! I think the optometrist tried to skip out on costs and was hoping that I would not notice. She is so lucky that my college is in another state so I cannot demand an immediate refund! AVOID!

I’ve given this optometry place one star as a reflection of their unprofessional service, or lack of.
The store is run by only one optometrist, and I’ve been a patient of hers since she first opened her original store in the SFV over a decade ago. When I went away to college a few years back, I went to the optometrist at my college since my PPO covered it, but when I returned to this place after completing my degre, I was greeted with some unpleasant remarks. The optometrist didn’t realize I had walked in when she was making these comments, nor did she think I can understand Chinese, but I did overhear and did understand. You would expect these small businesses would welcome return business, but obviously they don’t value return customers. In addition, they have some shady business practices. I paid by credit card, but they refused to give me a receipt and said my credit card transaction was my receipt. They are not the same. Also, the optometrist failed to mention that my eye exam didn’t include my contacts prescription. And if I wanted my contact prescription, I would have to return another day and pay additional, separate fee. ALSO, she didn’t want to give me my glasses prescription. So for anyone hoping to use their prescription to order their eye wear needs online, I’m sure you’ll encounter a tough time getting it from this place.

I came here because a friend of mine works here and recommended it to me. I was very satisfied with this place. If you read my other eyeglass post, I had a messed up exam and was wearing the wrong prescription for half a year. This place has a very friendly family atmosphere and most importantly the eye exam was very thorough.
This place gets a lot of business, I recommend you make an appointment before coming.