T-Mobile

Name: Will,
Gender: Male,
What happened: I told him that I went to Apple store twice for fixing my iphone case the signal was always breaking up. He told me «update your apps!»

The only reason I give this place two stars is because the manager is very nice and helpful. The rest of the staff is rude and lazy they try to answer as few questions as possible and should never be allowed to work in retail.

I went in yesterday to start a new family plan. The first rep that became available was Jon, i believe. First off, he was rude with an attitude right off the bat, second every time I asked a question he’d just look at me blankly and barely answer me leaving me to ask again. Since he was very unhelpful I ended up stepping outside the store and calling the T-​mobile customer service number and had what I came to the store for, done over the phone. So basically I waited to get off work, pack my daughter into the car, head to the store, wait to be assisted, given attitude to only call customer service and have them take care of it. I could have done that from home.
The customer service rep on the phone told me that Jon should have had all the access that they had so there was no reason why he couldn’t have helped me. it took me longer to get to the actual store than the time I actually spent inside.
All I learned from Jon yesterday was that I should just avoid this store and if I do happen to go there, to avoid him because it’s just a waste of time and you’ll leave pretty unsatisfied.

Customer service is shit!!! Plus they are so shady with the contracts they tricked me into trading in my phone and told me about this wonderful deal where I trade in my phone and only pay $ 5 a month for 18 months but they didn’t tell me about having to pay $ 180 to keep my phone afterwards!!! After I signed the contract they told me and I said no and I want my phone back but they wouldn’t give it to me so basically they stole my old phone and forced me to do this shit place!!!

Visited this store 2÷10÷16 at around 6:00pm and good lord! I just wanted to pay my bill. But I had to put my name on the clipboard and wait 10 minutes because the associates have to share registers. Transactions for opening a new line or buying a device or doing both will take understandably longer and so I have to wait for a very simple transaction. So while the lady with the clipboard took names, she offered to help me as soon as the current lady on the register was done. Except when that lady was done, another associate slid on in and used the register, so now it’s my turn and I have to wait some more. If you’re confused then imagine being in the store. It’s all a cluster fawk. I could have paid my bill online, but I wanted to pay cash. They used to have atm type machines you could pay your bill at so you could skip the b.s. But I don’t see them anymore

Review isn’t about any store or representatives of store but about Tmobile in general. And i cry MURDER!!! I recently lost my grandfathered feature of $ 20 Truely Unlmited internet because of a transfer of lines to a different account. After having spent an hour with customer service hoping to retain this feature, i got the short end of stick due to a «fine print» within the Terms and Conditions. Stated as «We (T-​Mobile) reserve the right to change pricing plans at any given time.» There was no notice put forth in writing at the very least. $ 45 for Unlimited now.
My gripe isn’t too much about the price hike anymore but rather in my opinion the UNETHICAL business practices. F U Tmobile want to retain your loyal customer base, i suggest you bring more value for the money. At this point it’s not justified. Might i also suggest putting up more cell towers to support the «claim» of greater coverage. I dare you to agree to an independent study and show real transparency.
FACT: It cost more to gain a new customer then to retain an existing customer
Reconsidering Other Options,
Justin Case

I came here about two weeks ago. There wasn’t many people, my guess because it was during the week around 1pm. All the staff was very friendly and attentive. Best of all the lady (don’t recall her name) that helped me was very nice and patient answering all my questions. Would come here again… around the same time because it seems that people that gave bad reviews came when it was crowded lol

ALLL LIESSSS… Been two times already. This guy trying to move me to another new place. I said how much it would be, he was like 1 hundred something for everything. The bills came out $ 250. WTHHHH, I came back and said why did you lie? He was like ohh sorry he couldnt do anything to move me back to the old plane. I have to call their manager and supervisor to complain.
Second time is last month. I came to purchased a new iphone 6s. Another guy serve me said I dont have to pay any other thing just the payment. Now the bill way more than that because the activate and blah blah… now tmobile couldn’t do anything… alll lie at this store.

This just happened: Went in to replace my missing iPad Mini SIM. Employee asked for my sim #. I logged into my account on my iPhone and showed him the #. He couldn’t find it. He asked for last 4 SSN and name, still couldn’t find it. He said that he wouldn’t activate another SIM because the free 200mb plan is no longer being offered.
I went to another TMobile store next to the San Gabriel Superstore, she found my # instantly and replaced it without issue.
Why is this?

We had an issue with our line and came here for help. Despite being a weekend, Rosi greeted us immediately and took care of our problem in no time at all. We were in and out in less than 5 minutes. Her customer service is exceptional and I won’t hesitate to come here again for my T-​Mobile needs. Thank you, Rosi! You’re awesome!

Service here is HORRIBLE. This location is a Corporate Location.
The Service here is absolutely terrible, on multiple occasions, the place is placed. It takes forever to get helped. This last visit I came when the place was empty. After purchasing an iPhone 6s 64GB from here, a week after purchasing it my phone would not turn on. I came to the store to get an exchange and the rude employee just told me I can only return my phone or take it to the Apple store to exchange… WTF?!? I purchase a phone and you won’t even exchange and they are trying to send me to Apple in Pasadena!
Freaking ridiculous, just cancel your plan and switch to Verizon. They have better reception and customer service.
You pay for what you get. Cheap plans = Cheap Service.

This review is long overdue! But nonetheless credit where credit is due! When we needed to upgrade our phones, a couple of years ago now. IVAN couldn’t have been more helpful! He went above and beyond in making sure the transfer of data on our phones went smoothly for us! He took time to explain re the T-​mobile simple choice family plan and all the convenience and benefits! Our upgrade experience couldn’t have been easier! Thanks T-​mobile! We love being able to travel all round the world and can still have free text and data! We are so happy with the simple choice plan, we are recommending t-​mobile to everyone who’s willing to listen!!!
Update:
This place continue to shine with good service. Just today I needed to upgrade my phone and, Alex Luong. could not have been more efficient! He knew what he was doing, very knowledgeable and helpful with all my queries and went out of his way to make quite sure my new phone work as it should! THANK YOU ALEX!!!

Went in today with my mom to follow up on her bill and current data plan. First off, this branch is the busiest I’ve ever been to. The wait is long and it’s so crowded inside. After a 30 minute wait, we sat with Luis.
Remember, we had 2 simple questions. Luis literally talked over us, didn’t answer our questions, and cut us off every time we spoke. We were aware that there was a crazy wait but he basically was trying to get up and leave as we tried to ask him things. At one point my mom asked when she had upgraded her phone, he asks back if she had done it recently. She said that she didn’t remember and that’s why she was asking. He goes through his screen and looks at my mom and goes off asking «didn’t you upgrade in June and July?» Ok… Doesn’t it show on your screen?!? My mom basically had enough. So she said yeah I guess. And he said ok you’re set. Got out of his seat and walked off. Thanks Luis for all your help. Maybe this is the time that I show my mom how to use online services because there are employees who really don’t give a shit anymore.

WARNING! I can’t stand this location, their customers rep are Ding Dongs! They give u false information, and sell u crappie phones! Don’t waste your time at this store. They always have a big turn over on employees, u never see the same ppl!

I’ve come to this location a few times. It’s hit and miss here. Sometimes I get great service and sometimes I get bad service. This last visit I switched my phone from the Note 4 to iPhone Plus and the service was decent.

Ivan was amazing!
I was there to add a line to my account for my mom and needed a Mandarin speaking rep to explain things to her. He explained everything clearly and was extremely helpful. My mom was impressed with his professionalism and great attitude. She’s happy I’m happy. Thumbs up for Ivan

This review is long over due! But I’ve always liked that saying «Better late than never!!!».
So I’ve been hearing people talk about the latest galaxy and thought I’d go online to check it out… immediately fell in love and knew I had to have asap!
Since I was the area, I stopped into this location and was greeted with a friendly welcome by Wendy. I couldn’t contain my excitement so before she was able to even say another word, I blurted out that I need to have the S6! One for me and one for my sister… cuz that’s just how we roll ;)
She introduced me to Dre who immediately sat me down in the cutest 1 person booth ever! Dre brought the phones over to me, explained the features, and was very patient with my questions. I finally decided on 2 white 64’s and sat there completely satisfied with my choices… until Dre tells me that they only had one left! Wahhhh! I almost settled for the black sapphire… almost! Wendy must’ve felt my despair bc she came over to check up on me, I told her the situation and what does she do? She gets on her phone, makes some calls, and made my wish come true! They were going to go out of their way to please me by picking up the phone for me from another store, and bring it back all under one hour, and wait for it, on a Sunday, one of the busiest days out of the week! ARE YOU KIDDING ME?!! If that isn’t amazing customer service I don’t know what is!
Needless to say, I’m so impressed with how effecient they both were. What a dynamic duo!
I’ve been a loyal customer of T-​Mobile for over 15 years and this place by far, has given me the best service!
!!!THANK YOU WENDY AND DRE!!!

It’s like going to a car dealership. Rushed and pressured! Avoid this place. They said th at my old account will close in a matter of a few hours. WTF. SERIOUSLY A FEW HOURS!
My girl got her tmobile phone at another location and everything went on smoothly.
After I bought my phone the guy just basically rushed us out and didn’t say anything after. Avoid this place. Go to another tmobile store where reps will take the time and explain everything.

I came in the store just to open an additional line for my niece so it was pretty much a $ 15 transaction kinda thing. I was introduced to Andre Wong who did an exceptional job. I didnt expect to have my plan modified and he applied good promotion to my 2 expensive plans and combined them all together to save me money.
HE SAVES ME MONEY. I used to come to other places and come home wondering what the heck the rep just did to my plan and then 2 months later my phone bill went crazy, but Andre didnt trick me at all. He went way far above and beyond to help me out. He explained everything so well and the most important thing he did is not to upsale customers which is the great thing.
If you need an honest rep, ask for Andre-​i think he goes by Dre, and wait he does speak Spanish. Impressive!!!

After being with AT&T for so long it is sad to say that they really don’t care about their customer, called AT&T to ask them if they have a better plan for me and they couldn’t help me and they made me feel that I needed them like there is no other provider out there, which is very disappointing since I have been with them for many many years even I asked their customer service what is my termination fee they told me the $ amount without caring if I am going to cancel my service or not… Well guess what… I did, anyhow this review is not about AT&T but I had to tell my story, so my friend referred to this T-​Mobile store and I am glad he did, Collin and Alex were great, great service honest and accommodating.
I was able to save BIG $$$ money monthly, They have way better plan than my old provider.
I really recommend this place…