Bright Horizons Early Child Care and Learning Ctr

If not for the Toddler room teachers this would be ⁰⁄₅ stars.
Until recently, we have had both of our children at BH-​Rosemont, a 4yr old and 18mo. old. We pulled the 4 year old three months ago after his art projects came home with his name spelled incorrectly, his writing skills deteriorated, and his manors regressed into tantrums and acting out that we had never had. As for our youngest, there are few full-​day day-​care options for children under two, so we decided to keep our toddler there until his 2^nd birthday. Well… in 4 months in their toddler room he has racked up 18 incident reports from scuffles, scratches and bites. While every toddler is not too sturdy, or careful as we’d like them to be, it was the biting that really got us reconsidering. With every bite we were told «it is not the same biter», «other kids are getting bit too», etc. WHAT?! In the last several weeks we have intensified our search for other options and are now pulling our youngest after he has not been bitten for the 6^th time.
While the teachers are doing their best, we are convinced this is purely a systemic management issue. The director lacks sincere people skills and the professionalism to to make a difference in the way her care givers and facility is effective. All communication and meetings are filled with the same text-​book response, followed by no real change in the toddlers day, environment or facilities. After continued communications and personal meeting with management we have never seen a single change.
This of course isn’t our first experience with daycare, and we feel that BH-​Rosemont simply pales in comparison with what we know is possible elsewhere. As parents there is no way we would suggest BH-​Rosemont to any of our family and friends or anyone else on Unilocal