Department of Public Safety

We went to obtain a permit for my daughter who is 16. Unfortunately we had the ruddest employee at this location helping us. Not only was he rude but also arrogant. My city of residence for some reason shows as sometimes as being Rosenberg and sometimes Richmond, and he decided that it was my job to go tell my HOA to change it to Rosenberg. Some of these employees come across as if they are doing you a favor by issuing you a license or a permit, where in reality they are just providing you with a service for which you are paying. I had been in this same office just a few months ago obtaining a driver’s license for myself and my son and provided the same documentation that I did for my daughter today, and obtained our licenses with no problem, but this employee found a problem with every piece of documentation that I provided to proof my residence where in the past the same documention was perfect. Not only did we spend ½ an hour trying to obtain a permit, but at the end, his computer froze and now we have to return another day to obtain her permit. Employees such as the one we dealt today should obtain training to learn how to treat customers fairly and properly. What a terrible example for my 16 year old to have to witnes this deplorable kind of service at a government agency!

Boy, I was dreading this trip. What a nice surprise, I was in and out in 30 minutes and had I not arrived at seven but waited to 7:30 there would have been NO line. These folks have their act together.

Absolutely use «Get in line online». Go to
, type in your zip and locate the office. Then click «get in line on line» and enter your phone number and what you are going in for (renewal, drivers test, etc). This puts you in a sort of digital line and establishes a text message thread with an automated system. It’s not an appointment or reservation, but it means you can make use of your «virtual waiting time» by knowing when to leave or by running errands in the vicinity. You can reply to add more time, leave the line, or even get back in it if you reached the front and weren’t there yet.
On a Friday at 10:00am my estimated wait time was 87 minutes. At 11:12, I got an update that my wait time was 19 more minutes, but I wasn’t going to make it on time, so I texted back to add 20 minutes to the time. Even with that, I got to the front of the «virtual line» quicker than it estimated.
I recommend arriving 20 minutes in advance of the time estimated because it may be a shorter wait than it says. This also gives you time to fill out forms and find the right waiting area.
They have forms and tables there for you to fill out whatever you need to, plenty of seating, and over 40 booths operating. My entire process took 10 minutes including taking a new photo. The associate was very friendly and professional.
It’s located in a strip, and there’s plenty of parking.

Although I personally believe that this facility is too large and has to care for too many people, the employees are extremely friendly and helpful. My son and I have been very pleased with the service we received.

Make use of getting in line virtually to make waiting hoursss at the DPS building a thing of the past!
While you’re getting ready or even on the way go to:
OR when you get there, use the kiosk to get in line and if it’s a long wait, LEAVE and go do whatever you please.
They will text you your estimated wait time. If you need more time then what they have allotted, text M. If you just wanna know how much longer, text S and if you ain’t got time for that and wanna go another day or time text L to leave.
They call you by the last four numbers of your phone number. I was a bit confused at first but caught on.
Also, I was fortunate to have a nice lady because I had brought the wrong form. But she handed me the correct one and I filled it out as fast as I could as to not agitate her.
Everything was amazingly quick as 1,2,3. For the first time ever, I had a very pleasant experience at the DPS.

Can I give like a no star at all? I definitely should! Unilocal needs to fix the ratings to Zero star!
Let me first say that the DPS location was pretty good, pleasant experience, quick and employees inside are friendly, most of them.
The only reason I had a horrible nerve wrecking experience is because of the Lady who did my road test, there’s no word to describe her attitude as I don’t want to be rude or disrespectful but that woman was something else! Lord Jesus have mercy on all those poor souls that get stuck in her trap!
I was so close to leave the car and go inside ask for her manager to check if she is forced to work for DPS or she had some issues with life and people!
Yes I get it, they meet lots of people every day and they experience a lot of weird/​unpleasant experiences but come on, why being so judgmental, generalizing people and why making things difficult and unpleasant for others and for yourself!
I mean I still can’t get over the experience I had with her, thinking of all those who would freak out and really fail the test just because she’s so intimidating and makes you feel extremely uncomfortable in your own car!
I wasn’t intimidated by her but I could feel this negative vibe slapping me all over whenever she opened her mouth, and that straight face she has, oh Lord as if she can see death in front of her.
I was the first one she examined first thing in the morning, I reached on time, all happy and positive, clearing all the stress away, I open the window with a big smile saying to her: «GOOD MORNING!!» and the reply I got: «WHERE ARE YOUR PAPERS» with an absolute straight face where I could feel the tension and see the word YOU FAIL engraved on her forehead!
The commands she gave ordering me what to do would qualify her to be in the army and she doesn’t know the meaning of the word smile, doesn’t exist to her!
HONK YOUR HORN! instead of Can you honk your horn?
I can go on and on but I’ll let you use your imagination as anything you could think of will describe her erratic behavior.
I usually understand why some people behave like that and try to put myself in their shoes and let things go but that lady is extreme and I really hope it was just a horrible day for her and that she’s not like that everyday because I feel bad for her victims.
Oh well I’m really glad that I’m done with the whole thing and Yes I did PASS but believe me I almost lost in the car!
A piece of advice to you all based on my experience, if you want to pass the road test: be ready for anything, know the rules and signs, practice well and stay confident and calm no matter what. Good luck!

Worst place to go to take CDL road test exam. It was not really nice. However, if you need to take an exam for Class C, it’s okay.

It was time to renew my driver’s license, and I wasn’t sure what to expect. Whoda thunk I’d rate the most deplorable place in America (most likely after jail) 4 stars?
Walking in, we were greeted with empty e-​kiosks that not only give you a number, but allows you to enter in your mobile phone so you can get texts when they’re ready to see you. After putting in my dad’s cell number, he immediately got a text so yay for no waiting time!
The only thing that was slightly confusing was that the text said to go ahead and proceed to the window, without emphasizing to fill out the required forms before proceeding. Confused, I just went to the window and found out that I should’ve filled out the forms first, but luckily the guy allowed me to just fill it out at his desk.
After 10 minutes of processing and doing a quick vision test, I got my photo taken, paid $ 25, and was able to walk away with my temporary license. Unfortunately in Texas you have to wait 2 – 3 weeks for processing, but oh well. At least I got it over with!

Extremely impressed with the system and people here. A huge improvement and drag of breath air compared to the Gessner location. The people are pleasant and friendly. They get you in and out.
I arrived at 7:30 a.m. on a Friday. I checked in online first, which I do recommend. Otherwise, you can check in at the kiosk when you arrive. You fill out a form pertaining to what you’re there for and then you wait in the waiting area until the last four digits of your cell phone number is called or the ticket number you have is called. I was in and out in less than 30 minutes.
Not sure of the girl’s name I had, but she was super friendly and made the process quick and easy.

Passed my test in my first try!!!
Is not hard at all is just basic driving, and everyone is polite and helpful.

This is the best, most well run, and organized government office around. I «got in line «on the web and drove to the office. I kept getting updates on my place in line as I was in route. By the time I arrived two people were ahead of me and I was called to be served before I even finished my paperwork less than 10 minutes after arriving! The attendant took my photo three times for my DL and let me approve it. Best experience I ever had !

Holy crap. 6 min wait. In out and done. Wow. All automated They text you when you’re up and they have over 30 booths. I tell you what. That was the most pleasant government experience I have ever had. Way to go Texas Department of Public Safety. The tellers even had a smile.

I revised my last statement. Due to the fact I lived in LA for a long time and dealt with some very ignorant and just plain mean stupid people. That’s just california attitude. I’m not used to people doing there jobs correctly and being nice. So I apologize if I offended anyone.

We have usually had pretty efficient service here with no where near the hassle of the old DMV nightmares. A good choice for most services.
However…
On 9÷4÷15 my child was being tested for her license. I accompanied her to the testing area and then left her, walking back toward the parking lot. Seeing no signage advising one way or another, I walked across to the fence side, to stand under the trees in the shade. A woman with short brown hair screamed across the testing area that we (3 moms) had to go inside the building to wait. She screamed.
I went inside and waited about the time I expected it to take and came back out to the curb just in time to see her drive by with her tester. The tester gave me a thumbs up! I cheered and headed back toward the testing area. The mother for the child who tested just before mine was about 20 paces ahead. She walked directly to her car, which was parked right in front of mine, and so I followed behind her. As the mother in front gets to HER car, the same brown haired lady screamed at me, «I told you, you can’t be out here. You have to get back to the building!» –just hollering across the lot. Flabbergasted that the first mom didn’t get that treatment, my hands went up in the air in annoyance. I turned around and headed back. As I get to the curb, I turn around and no more than 30 seconds later, the tester for my kid got out of my car and waved me back. So, again, I start walking to the car, and you guessed it… brown haired lady starts screaming again.
I walked toward her politely asking her name. It took 3 requests before she answered me. The first two she turned her head away from me completely, then she screamed about how parents aren’t to be in the testing area, and ended with“Denise, D– E– N– I– S– E” and it took every ounce of my maturity not to lower myself to this «persons“standard. I just thanked her and got into my car, then we sat there waiting for the actual tester (the nice one) to come back with my kids paper license. When she came out she identified herself as Lisa Washington. Lisa was a darling; professional and kind. She attempted to apologize for Denise, saying something like, «she’s really right, but it’s about how you talk to people» and asked me to let it go… which suggested to me that this is not reflective of a bad day, but rather a chronic bad attitude. This, I can’t let go. Lisa explained that there really is a rule about pedestrians in the testing area, but most parents are so excited for their kids they go to the car instead of waiting for them to pull around. There is no sign anywhere explaining this, but regardless of that, if you are a professional anywhere, for anything, ESPECIALLY the state, you have a responsibility to act like a professional.
Denise, your behavior was more like a frustrated teenager screaming at a sibling than a ⁴⁰⁄₅₀ something year-​old adult employed by the State of Texas.
I will not be going back there for any more driving tests, and highly recommend ANY other location than this one for this purpose.

Forget the DMV stigmas, this place is integrated with functional and innovative technology that makes getting a Driver’s License, or whatever else you come here for (cold coffee and donuts?) faster than a trip to Shipley’s.
Tips:
Do your research online for what to bring with. If you don’t have what they clearly ask you to have, that’s no their fault (90% of bad reviews are people who didn’t do their research).
Call (281) 517‑1630 to get in line anytime, and they’ll send texts updating you and asking if you need more time.
They will collect your old ID and provide a temporary paper license until your new one arrives by mail (I’m surprised they don’t 3D print one right there, along with all the other state-​of-​the-​art technology).
Rosenberg DPS, a government service proving us wrong since, whenever this place was build. Good job, Texas!

What a relief! Not only did getting in line online work perfectly the service came with a smile!!! Great experience and worth the drive!

As good as DMVs get.
You can «get in line» online to save yourself some time, but honestly that’s not necessary since the wait is only 15 – 30 mins. Or once you enter the building, you also have the chance to put in your phone number and have them text you your place in line (seriously this place is the future).
My sister and I came on a Tuesday morning all the way from Katy and just had to wait half an hour, almost all of which was spent filling out our driver license forms. Then we were texted the station we were to report to where the polite employees took care of us. My sister had nothing but glowing things to say about the employee she met with.
Wham bam thank you mam for our licenses in hand. In total, this took less time than the drive here.

We’ve all heard about horror stories of people dying of old age waiting to get their drivers license and this location holds true to the stories stated.
Personnel at DMV must attend the same training sessions as the social security administration. They are PAINFULLY slow, are miserable and want you to feel their pain.
I’ve been camped out for the past two hours and see no light at the end of the tunnel.
You would figure there would be a way to get a replacement license on line… WRONG!

Do not confuse this new mega service center for the one at 2800 SW freeway. This newer, larger, easier, friendlier center is located in the big strip center on the feeder road of 59 at Hiway 36.
There are plenty of folks inside to help you get through the process quickly and easily. I have been to other DPS locations to renew my DL and stood in line for up to 7 hours. No direction, no forms to fill out along the way and grumpy people at the end of my grumpy wait who were devoid of any customer service ability.
Here we were greeted by a nice young woman who directed us to the right waiting area and explained the forms she handed us before we left her station.
We had checked into the queue online on the way over to take a driver’s road test. The automation told us we were 8^th in line and had 30 minutes. Perfect time to get us there. By the time we walked in and spoke with the gal at the info counter we had 10 minutes to fill out the paperwork. I love the check in online option! If you don’t want to check in online you can do it at an automated kiosk when you get there.
We also made the road test appointment online and got a notice the day before to remind us of our scheduled time. For driver’s tests get there about an hour early to complete the paperwork and eye tests. If you give yourself enough time it makes the process much easier, ya know?
The young man who did our paperwork told us if you come any weekday but Mon or Fri and can schedule these things after school starts you can usually get in and out in no time at all… depending of course on what you are there for. We were in and out with our paperwork complete in less than 30. The actual driver’s road test took about 30. We had a new legal driver on the road in about an hour!
The folks who work in there give us step by step instructions. There were no prickly DPS people and everyone was helpful with everything.
I will certainly make the trek out to this location from now on to do anything I have to do when dealing with DPS.
Watch the big screen for your phone number and head to the desk they assign you.

Was here to renew (well the lady told me I shouldn’t use this word since my license is out-​of-​state I should be applying for) driver’s license. Everything was good. I really like the system they’re using, it’s so organized and convenient. You can check in with cell phone number and get updates about how many people are in front of you and how long your waiting time is. So basically you can check in, fill out the forms, and then do whatever you want as long as you can get back here when it’s your turn. I think I saw it online that you can also make appointments online, it’ll definitely save more time.
All the staff I met were professional and really nice, though we did came across some technical difficulties that none of us really know what to do. But I really enjoy my experience here.