Fleet Feet Sports

I haven’t been jogging in forever. But knee surgery last year allowed for the possibility of jogging again. Also the losing of 30 pounds by working out on elliptical. So the sneakers I had were ancient. Went to Fleet Feet a few weeks back.
Patrick helped select the right running (slow jogging) shoe that fit. Great service. Took his time. Showed me 3 – 4 different shoes. I chose one and wore them home. But on the elliptical, I noticed that the outside of my foot hurt while on the elliptical. Called and talked to Patrick. No problem. 30 day guarantee. Okay.
Two weeks later, back again. Tried on other shoes. Slightly wider this time. New Balance 860. Fit great. Straight trade. No questions. Piece of cake.
There are other stores that sell running/​jogging/​workout shoes. But they also sell tons of other stuff. Fleet Feet sells shoes and accessories. So they know their stuff and have a great variety.
Just got off elliptical and feet don’t hurt. Jogging test next but I’m confident these will be great, and if not, that Fleet Feet has what I need.
Great place, great service.
Thanks.

I normally order my shoes online because I know exactly what I want… This time we decided to order them at the store. I ordered two pair of shoes and they called me when both were in, it took around two weeks which is about normal. My experience here was good and the service is good as well, I enjoy customer service thus ordering them at the store and will probably continue to order my shoes here. I would like to see their prices be a little more competitive as they are competing with an online market but don’t mind paying a few extra dollars for customer service and a smile.

I was referred to try Superfeet insoles by my physical therapist– I have very, very flat feet which has contributed to weak ankles. I found that Fleet Feet carries them, so I stopped by this morning.
As a larger woman I was nervous going into a sports store, but I immediately felt at ease when I met Amy!
I told her what I needed and she started asking me questions to figure out where to start. She looked at my feet and shoes and then let me try two different types of Superfeet insoles. She was careful to let me walk around to see what felt right before telling me why one was better than the other.
Once I settled on the more comfortable pair, she cut my pair to size, answered my questions, told me how to break them in, and I paid and was out the door!
I am impressed with the personalized consultation and service provided by Fleet Feet. Instead of aimlessly browsing, feeling indecisive and awkward, I was in and out in less than 20 minutes. My arches feel great and I can already feel more stable on my feet.
Thank you, Fleet Feet– I’ll be back!

The folks at fleet feet are really nice and eager to help you get into the right shoe. They have an awesome return policy so that if you need to go up a size or exchange for a different shoe they will help you out. Shoes are a bit pricey, but they are of great quality and as I mentioned their awesome return policy ensures you are in the correct shoe. They also have running groups that you can join to help you stay motivated, improve form, learn about injury prevention and much more.

Had an amazing experience! Chris helped me find the perfect shoe within my budget. He gave me some good advice and helped me with the fitting. Definitely coming back here for all my running needs!

I signed up with the running club for an event and was not able to get my jacket which was INCLUDED and promised in the fees. I arranged to pick up at this store location but told them it may be a while as my mother is terminally ill and it will be a while. I was told not a problem. So after my mom had passed away, and I was able to, I walked in to pick it up. The TRAINING manager, Dan Napieralski, gave the UTMOST WORST response and customer service no one should encounter. He said the jackets were not there and he couldn’t do anything as he shrugged his shoulders. After repeated requests and mentioning we were dealing with my mother and her passing, if he could work with us, he still refused. Gave us a couple cards to call. Asked if he would help in any way, he confirmed he wouldn’t and refused while continuously shrugging his shoulders. He has no care, finesse, or willingness to resolve a problem, let alone posses basic customer service skills. He should be an advocate for his customers and at least TRY to make an effort. Standing behind the counter, slouched over and apathetically speaking to an avid customer has made me lose faith in Fleet feet and their ability to choose effective management.

We had a positive experience here. We had a shoe fitting done and ended up buying running shoes and socks. The worker was very knowledgeable and patient in answering our questions. We are happy with our shoes. Our salesperson was Vince.
Do know that you will be paying full MSRP. You are paying a premium for their knowledge in getting you the proper shoes.

I just took my new hoka shoes for their first run & it was my best run of the year.
Thank you Rosie and the guys for helping me rationalize the decision to buy these shoes! The level of service that I received in your store will definitely bring me back for my next shopping excursion.
Run, girl, run!

Great selection of running gear! And I LOVE the availability of flyers/​info for runners by the door. Also love the décor of this place :)
The staff was so quick to respond to my e-​mail about a running group! It was awesome!
Only complaint is that the staff took 30 minutes to help me with a return… the store wasn’t busy at the time, either.
I will definitely visit again, though!

I loved my experience at this place. I came in with a mission to help heal the foot pain I’ve been having for months. It was busier than I expected but each employee was helping their customer and taking the time to make sure they left with the right shoe for their needs. I don’t remember the girls name that helped me, but she was awesome. I found out I’ve been buying shoes too small, and that my feet are actually wider than I thought. She suggested that I ice my heel, and that I start out with a well cushioned stability shoe, before I purchase inserts. A week later, my heel pain is almost gone! It was well worth the money to not wake up with tired, sore feet everyday. I definitely recommend this place to anyone who walks or runs and needs a little guidance on what to buy. I’ll definitely be back!

I’ve been looking for a athletic shoe that fits my foot correctly. I decided to give Fleet Feet in Roseville a try. I was waited on by Ashley. What a wonderful experience. After watching me walk and measuring my foot she came back with several pair of shoes she felt would be best for my feet. I walked out of the store with the perfect pair of shoes for my feet, I will be a returning customer. Thank you Ashley.

I went in looking for a solution to my year long problem of having pain in my right foot while running. I walked back to the woman’s running shoe department with no idea what I was truly looking for. A dark haired male employee (so bad at remembering names) walked up and listened to my concerns. We tried an insert first in my shoe, looking for a simple fix. When that didn’t work he watched me walk and took my actual size and grabbed me a pair of shoes. They were perfect. I knew the second he put them on my foot that I could finally enjoy my runs again.
We went home and took a short 4 mile run and my foot felt great. Thank you for solving my problem. Everyone should go here.

I have been into this store four times over the last year. Each time I remind myself why I won’t be back. I feel their staff lacks experience and is extremely judgmental. I always get the up and down look and the inconvenienced can I help you that comes along with the up and down look. All the staff seems to be twenty and more concerned with talking amongst themselves than really trying to help you. I am not a size eight but I have successfully completed a few half marathons. I would like to remind them that not all runners are twenty something and a size eight. Some of us are forty something and spend a lot of money at Fleet Feet. It sure would be nice not to have to travel all the way downtown to get unbiased and helpful service close to home. Unfortunately this store will not ever see my business.

I haven’t been very active over the past few years and lets just say I look it. The people at Fleet Feet never made me feel that way. Always helpful and have me answers to all my questions. They never pushed anything on me and brought out more than a few shoes for me to try out.
I’ve since been going to over 2 months now feeling better and looking better because you their help.
Thank you to Fleet Feet and their entire staff for all of your help… I will continue to visit you as I’m sure I will need new running shoes and attire.

I’m a fan of Road Runner Sports, but I’m also a fan of this outfit. Went with the fiancé to get her some new kicks and the staff was all super friendly and knowledgeable. That’s what it’s all about (Customer Service) I don’t mind paying full retail if the service is good. Nice job Fleet Feet!

Knowledgable staff and very helpful. Great place for runners of all levels.

Best place I ever bought walking shoes. They analyzed by walking style, asked some questions, and then brought me a great selection of shoes to choose from. They were not cheap, but reasonable. No artificial sales going on. Just great advice, great products, and excellent service. The entire staff must have had five to ten years experience selling high end athletic shoes. Very knowledgeable, friendly, and professional. Seemed like everyone shopping there during my 20 minute visit were marathon runners. It was crowded, but well staffed. I was helped immediately. Nothing negative to say at all. Also, I went to Sports Chalet (my favorite store) the same day and saw my same shoes on the top shelf. Sports Chalet was charging $ 15 more for the same shoes! So prices are very fair at Fleet Feet Sports!

Not all Fleet Feet stores are created (or managed) equally, and having been to a few, I’m going to have to agree with the minority of reviewers here that the Roseville location pales in comparison to the Sac Store on J St.
Truths:
— The staff do like to gab amongst themselves. And I once noticed an employee (manager?) who was more eager to talk to the Nike rep than the customers in the store.
— Younger staff appear to be high-​schoolers that have little grasp of shoe fitting and more technical running concepts.
— Likewise, the younger staff have little grasp of customer service.
— Small store; inventory levels are severely lacking, and half the time the items I have needed had to be special ordered.
I will likely continue coming here for occasional needs (gels, etc.) just because this store is closer to me, but if you are a serious runner who needs good insight on shoe selection, injury prevention, etc., do yourself a favor and visit the Sacramento J Street location. (A Sac store employee took 30 minutes to help me find the right shoe for my running style, and was in utter disbelief at the recommendations the Roseville store had given me.) It’s a world of difference.

I’ve been running since about August of last year. I’m training for a half marathon and decided I better get some good running shoes. The customer service I got here was great. Eliza helped me find the perfect shoes. I knew it would cost more, but if you’re serious about running you need to get good shoes! I am very happy with my purchase an the service I received.

This review comes after having an excellent experience at Fleet Feet Sports in Sacramento, on J St.
I went in to Fleet Feet in Roseville because I was in the shopping center and my running shoes are falling apart. I went in and asked for the first person I saw, Seth, to help me find a pair of shoes. He was helpful, but not especially helpful. It was kind of like pulling teeth for me to have him help me and suggest things. Now I know that at the Fleet Feet on J St. that is not how it is at all, so I was a little discouraged. Still, I bought an excellent pair of running shoes for about 100 $, but I will give my business to the store on J St. instead of this one from now on.