iCracked Professional iPhone, iPod and iPad Repair

Really disappointed. Was very excited a company like this existed. Was too good to be true. I had set up an appointment for 10 AM, but the night before at 11pm, the technician sent a text to cancel the appointment due to not having the proper color for my screen (stated unprofessionally). Which I understand. But then I call to make sure I still have an appointment at my requested time, it was closed. Called at 9AM and the lady who «helped» me said the next technician could come out at 5:30pm. I said that won’t work, I needed it done at the time I originally had an appointment. She said then I would have to call a technician myself. At that point I just said no thanks and hung up. For the price I’m paying I don’t need to do your job. Also, I feel that when confirming the appointment, they should make sure their technicians are properly supplied with what is needed for the appointment. Lastly, if there is a cancellation, it would be respectful to the customer to do it during business hours so someone can be reached rather than leaving them to hang all night wondering if they will be taken care of. All in all, they need to work on communication with their technicians and customers. They need to take into consideration that needing to get your phone fixed is a very unexpected expense/​event and their customers are already upset when they are calling them.

Wow! Thank you David Kirkman for fixing my iPhone 4. I thought I was going to have to buy a new phone because my iPhone wouldn’t hold a charge. David was able to put a new battery in my phone. He knew exactly what he was doing and showed me my old battery after installing the new one. He was extremely professional and best of all he was fast and affordable. I would recommend all my friends and family to call David to get a new battery or to get their screen fixed:) Thanks again :)