Kohl’s

Very disappointed this time at Kohl’s. Couldn’t find anyone on the floor to help me. Finally went up to the female working the register and asked where I could find the items. She pointed in the general area and told me to look in accessories. Great customer service… ummm…NO. Finally found what I was looking for, but they didn’t have the size I needed. I recalled the sign on the door, I could order if store didn’t have item in stock. After waiting at the register for several minutes, it was finally my turn. I asked to order the items, bit was told by the associate I had to go to a Kiosk somewhere else in the store. Really? I was perplexed because I had already waited in line and I wanted to pay with cash. Many stores will order the item at the register, or send someone to assist you. Not at Kohl’s! I paid for my plethora of items and left annoyed.

Tell me, do all Kohl’s suck or just only the ones I’ve been to? If you’re into paying $ 50 for a lot of crumpled shirts that look like they were designed by someone who watches a lot of daytime TV and 2 miles is too far to go to the mall then I guess it’s okay.

You get what you pay for, I guess. It’s the holiday season, I know this. Things are hectic and the store is busy. But we had the two most annoyed-​with-​my-​job cashiers I have ever seen — and I worked in retail for years! The salesperson who worked in jewelry was ringing my Mom up for her purchase, dropped and broke the glass candle she was purchasing, and rolled her eyes and actually moaned in annoyance at my Mom as if it were her fault. Then, when she was done with my Mom, looked right at me and said. «I am leaving on break. Someone else will have to help you.» Um, what? I have been in line and now you are telling me I need to get in another long line and wait all over again? That info sure would have been useful earlier. Merry Christmas to you too, lady. The next cashier who eventually checked me out was none too happy to do it, and made sure I knew I was impeding on her day. I did get some cool jewelry on the cheap, which is the only reason this review gets two stars. Hey Kohl’s — please remind your people that it’s the holidays and things will be busy. No one is going to lose a limb if something breaks or there’s a crowd. The crazy part was that all of the other customers in line with us were all mellow, knew that it was busy, and were happy to wait in line. No one was grumpy except the employees. I will not be headed back anytime soon except to return the clothes that sadly looked pretty cheap when I got home and tried them on (the fitting rooms were so crowded and overflowing there was no way to try them on before I purchased). MEH.

I was just in Kohl’s with some discount coupons, and when I checked out the cashier stated that I had already used one in another store. I told her I had not been in another store, and she showed me the screen and insisted that I had been in another store. I again told her I had not been in another store, but not wanting to stand there arguing, I told her to throw out the coupon. She again told me I’d already used it in another store, and I again told her I had not been in another store. She did not know where I’d been, and it was very rude, as well as being cheated out of the measly $ 5 coupon. I won’t be going back there for my Christmas shopping. The lines are too long anyway and they never staff adequately.

Wow, I was shocked when I walked into this Khols; it is super clean and new. Everything was well organized and they had a great selection. The employees I encountered were very friendly.
My fiancé bought a shirt and realized once we got to the car it had a small hole in it. He went back in and they knocked an additional amount of money off. They always have amazing customer service. We will definitely be back again.

I absolutely love this Kohls location! I can’t even tell you how much money I’ve saved since I started shopping here. My entire family loves this store.
I bought a set of dishes here and a week later they went on sale. I brought in my receipt and Kohls refunded me the difference… with no hassle!!!
If you wait for sale ad coupons and use your rewards card or your Kohls card you save even more money… it’s amazing how much you can save. The only thing I feel is overpriced is their toy section.

Once upon a time in another life I used to work at this Kohl’s location as a seasonal worker during the Thanksgiving/​Christmas/​New Years holidays. Even though it wasn’t in my list of top 10 jobs I’ve ever had, it did teach me a lot about Kohls and made me have a better understanding of why it is like it is.
The checkout lines are almost always long. Unless you come super early in the morning, or super late at night, they’re always going to be a line. Just please accept this fact and don’t blame the cashier. It’s not their fault they’re always understaffed or that they’re in charge of putting EVERYTHING back that the customer decides they don’t want at the register. It’s also not their fault that their computer systems are antiquated and only accept the most basic of functions.
Yes, the store is almost always a mess. There are never enough employees working on the floor and there never will be. You want the low prices? This is the trade off. Also because of the low prices, other customers tend to treat the merchandise like crap and leave it EVERYWHERE. You have been warned.
Returns are hassle free, but be prepared to wait. At least the returns line is by the bathrooms.
There is ALWAYS a sale so don’t forget to check your phone for coupons while in the store. Actually check your phone for coupons while in the parking lot before entering the store. Internet can be hit or miss inside.
NEVER pay full price. The prices on the tags are inflated. That Marc Anthony short sleeve polo has never sold for $ 49.99 and never will.
It is true that the best deals are for Kohl’s Credit Card Holders, but do you really want that on your credit? NO. You can get pretty close with the coupons and special sales so just say «no» when they offer. It’s not worth it.
Lastly, yes 90% of the merchandise is made by children in foreign countries. Go for it if it makes you feel good or you want to turn a blind eye. If not, shop elsewhere and go for quality over quantity.
Who needs 18 Lauren Conrad cardigans anyways?

This kohls isn’t good the associates are not helpful and some are downright rude. I wanted to exchange an item which was a gift so I went and found something that was the same original price (they allegedly have an even exchange policy) when I brought the item to customer service I was told I couldn’t do an even exchange unless I had the receipt because the item was on clearance. I asked what about the even exchange policy and she seemed confused and just reiterated that I couldn’t do it without a receipt. On the website it clearly says you can do an even exchange without receipt. I don’t know why she wouldn’t follow the policy. I will also be calling kohls customer service to complain.

Presently Surprised!
I have only shopped at Kohl’s two other times. I went in today to pick up two pairs of Isotoner slippers. Of course, my luck, they had every other size and color except for my size on the floor. I went looking for an associate and within one minute I found one. She called the supervisor of the department to check the back. The supervisor promptly met me to see what color and size I wanted. She told me that they probably didn’t have them in the back based on the computer numbers, so she could ship them to my home for free if she couldn’t find any. After a few minutes, the nice associate returned with two black pairs in my size! WINNING!
I proceeded to the front where I was quickly assisted and on my way. I was in and out in under fifteen minutes.

I was at the DMV recently, how can you review the DMV? I saw one post here on Unilocal asking that question. I guess I can compare it to KOHL’S lol when I was at the DMV the other day they were close to there closing time. But every time I am there the employees seem like robots. Don’t even greet you. I said Hello like I usually do. Didn’t get a hello back. Just pretty much the questions if any to get you in and out. I understand its a government job and its the DMV they want you to get in and out. Just felt strange to me no customer Service at all.
Then when I went to KOHL’S a few days later pretty much right when they opened at around 9:30 am. I had to pay my credit card bill. Again no hello or greeting. Just standing there till I said hello and that I wanted to pay my bill. No thank you or good bye. I looked around the store for a little bit. Employees in there positions since they just opened. No one on the sales floor really asking if any one is finding everything ok. Maybe they were tired from just opening or thinking about the day ahead of them. I am sure at the DMV you can say what you want if you speak about other things. But when there is actual customer services going on usually you do not say what you are thinking. At the KOHL’S jewelry counter the lady seemed busy but not friendly. I heard a handicapped woman asking if she knew where she could have something repaired. The lady behind the counter told her about a few places. Then the handicapped woman said will I don’t drive do you know of something closer. The lady behind the counter said will I was just giving you information about what you asked. Her tone was just odd just bugged me I guess. She could of kept her comments to her self. Just said no sorry I don’t know of any other places. Its like she didn’t care about what the woman said. In the past when I was looking around the jewelry counter. It was a different woman never once did she asked if I needed help. A couple of times I even looked at her and smiled. Then another woman walked up and she asked her if she needed help. I actually wanted to look at something but changed my mind after that. I also couldn’t get the woman behind the counter attention after that. I was looking for something to wear to a friends wedding.
On this day at checkout the cashiers didn’t seem as friendly as in the past. It seemed like I was there at the end of there day not the beginning. Just an overall odd feeling shopping that day.

What happened? We were in the store yesterday and what a mess! They no longer provide the 20% coupon that was routine and the place was a mess. Although I have shopped there for many years, no more! Men’s pants were in the women’s department, petites were mixed with regulars and sizes and all styles and sizes of pants were a jumble ! When the clerk routinely asked if we found everything and I responded the place was a mess, he looked confused. When I didn’t get their usual 20% discount, I told the clerk to tell his bosses, when they asked, that I wasn’t happy about their new policy. He responded that the bosses would never ask a question like that. Maybe they should!

Always stocked, clean and friendly staff. It’s busy but lines are moving fast! :-) We are finding a lot of great sales today! :-)

Subject: Employee Erin
I always wait in my car while my wife does the shopping. On one particular day my wife asked me to go inside with her to help pick out a piece of furniture. I found what we were looking for but unfortuniall both pieces that were on the floor were chipped. my wife asked a girl from another section if she could page someone to help. To my surprise a young man named Erin showed up and asked if he could help. He went to go look back in the warehouse and came out with two other pieces that were in good condition. He offered to bring the piece up front to cashier and waited for my wife to pay for along with other things she was buying. he then offered if I needed help taking out to my car which was a big help since I have a bad back. I am retired now, but was a self employed businessman for most of my life. Erin is exact ally the kind of employee I always tried to hire. Good job Erin!

Took a little bit to find the pants my daughter needed for her cheer warm up. We finally found 1 pair out of the whole store and felt like we found the gold at the end of the rainbow!!!
Customer service was nice, store was clean and lots of clothes to pick through.

I don’t frequent Kohl’s. I guess I don’t get the appeal. Today, I went in to return some hoodies that were purchased as a Christmas gift. I’m so used to stores being able to take returns at any register, that it weirded me out that I had to go to a separate area to make a return. I only had one gift receipt, but two hoodies. There were two people ahead of me, but the lady working behind the counter was quick. When I got to the register she gave me store credit for the hoody with the gift receipt, then she processed the second hoody, which was exactly the same as the other, but was ringing up as more. She asked me for the store credit back and told me she’d void it and give me the price for the more expensive hoody… wha?! Score!!! She was completely pleasant during the transaction. I got more than what I was expecting, and she definitely did not have to do what she did. I may give Kohl’s a second look in the future… well I will now since I have store credit to burn.

I would be very careful in doing business with this store if you need something returned; especially if you do not have your receipt. For Christmas 2014 my grandmother had bought me a pair of boots from Khols that I saw that I really liked. However when I tried them on, they were surprisingly too small for my feet (which is almost never the case; I am very short and I can never find shoes in my size). I didn’t have a gift receipt or anything, but all I wanted to do was an even exchange for the right size. I was on my way to my mothers house for a family dinner and thought since it was a week after Christmas it would only take just a few minutes to do the exchange so I walked up to the customer service department and the line was long. Approximately 10 or more customers waiting. That isn’t necessarily Khol’s fault for the line, but what happened when I got up the counter is where it started.
We got up the the register, which took about 10 – 15 minutes, at customer service and I said that I had gotten this as a gift and didn’t have a gift receipt and I wanted to get store credit so that I could buy the same thing but in a different size. The lady told me that would be fine but the return policy states that they could only give me store credit for the lowest price sold on the boots which was $ 26.99. First off the boots at full retail price on the box was $ 89.99. And they could only give me $ 26.99. I would have to pay the difference when I got the other boots. That was ridiculous. So I asked them if I could do an exchange and she said of course just go to the department and grab your boots and you can take it to any” Checkout Register” to do the exchange.
So we walked across the store to the shoe department and I could not find my boots. I asked at salesman politely if he could check stock for me and he said they were all out. So then I asked him what if i could buy something different in the store to exchange them, how does that work? He didn’t know but he asked over his walkie and they said that we can only exchange them for other shoes, it had to be the same department. My husband and I were looking around, but I didn’t really see anything that I liked. Plus i had received shoes already for Christmas and I didn’t necessarily need more of them, but my husband did need work dress shoes. We decided that he should get the exchange and we found some very nice dress shoes that were $ 85.99. They were $ 5 dollars cheaper. We went up to the checkout cash register, which was also a very long line, and they turned us away saying that their computer at the register would only be able to do an even exchange; meaning the item needs to be the same price but that if we go to customer service they can do that adjustment. So then we trekked over to customer service AGAIN, and stood in our 3^rd line (and by this point i was an hour late to my mothers dinner). We got up there and they couldn’t exchange the difference in prices. their return policy wouldn’t permit it and there computers wouldn’t let them do it. They offered give us the gift card with the lowest selling price and we could purchase the dress shoes with it but that wouldn’t cover very much. I was getting so angry and I tried to keep as calm as I could. They couldn’t do it because of a $ 5 difference…
I have worked retail before for 6 + years; I have been on that other side. But in my experience I have also been able to adjust or figure something out to appease our customers. I don’t believe that there is NO way for their computers to make a manual adjustment. I know the items were different prices, $ 5 difference exactly, BUT they couldn’t do that for me. I don’t go around scamming stores for cash, I was even going to FORFEIT the $ 5 difference. We just wanted the exchange for the dress shoes! And they would do anything about it.
They did call another store that said they had two of my pair as of ¹²⁄₂₆ which was a week ago, I didn’t they they would still be there but the clerk called them anyway. That took another 10 minutes. And I was right, they were sold out. At this point I was so late for dinner I just said i will have to deal with this later, and stormed off with my boots.
One of the worst experiences with this retail store. I gave them 1 star because they were not flexible in there policy and unwilling to be helpful or figure out another solution to help the situation. If you have a return for this store BRING YOUR RECEIPTS otherwise it will be a hassle and you might have to wait in 3 lines and walk across the store several times before being turned away after an hour of trying to do a simple exchange or return.

A crazy, but worthwhile Thanksgiving night experience! The line wrapped front the front of the store all the way to the back. All registers were open and staff was pointing you to the next available cashier.
The majority of the sale items were in-​stock and readily available on end caps or the center aisles.
Overall, a good Black Friday Eve experience! BONUS: $ 15 Kohl’s cash for every $ 50s spent. Must be used ¹²⁄₀₁ — ¹²⁄₀₈.

It’s like every other Kohl’s. Nothing special about this store, to be honest.

Back to shopping started at the Roseville Kohl’s with my daughter wanting some new line of clothes by a Disney personality. Last time I went into a Kohl’s store the place was a train wreck. On this this visit, I found a well kept store with associates available if I needed help… which I didn’t. Though the prices for clothing was a bit high, I did find some good deals on some business casual shirts. Join the rewards program to get some good coupons and come back dollars. Friendly ‘new’ associate at the cash register ended my visit on a good note.

Kohl’s is well, a discount department store. It’s like the Walmart of department stores. That being said, when there are coupons and promos, it’s always worth a look to see what they have. I don’t mind buying cheaper accessories here — belts, picture frames, housewares, etc…
My only issue is it’s always a mess in Kohl’s — everything is always in the wrong spot and their clearance racks — why bother even combing through them they are in such disorder it would take hours to find something you’d even want.
Pricing wise — things are usually cheap — if there is something that isn’t on sale, I’d recommend waiting — they have coupons and sales so frequently i could not imagine anyone paying full price. But they also carry a huge variety of stuff, from kids toys and clothing to housewares, to seasonal lawn furniture/​christmas decorations, etc… It’s pretty much a one stop shop — good for holiday and present shopping :)

Yikes what a horrible experience we had with Kohl’s. We went to the Roseville store to pick up some ties for our upcoming wedding and to check out the flower girls dresses. We ended up opening up a charge card because there online stuff seemed more appealing. Mistake number one! So I ordered two little girls dresses, a white one and a peach one, to match the color themes for us. I also ordered two more ties just like the ones purchased in store. I then ordered two young boys shirts and a pair of shoes.
When I received my package, there were three items missing. I immediately called to let them know I didn’t have a full order and wanted to see if there was a second one on the way and I just didn’t receive that tracking information. Nope! Just one package. The man I spoke with said there was nothing that could be done, and that I would have to wait for him to open a claim, then when it was resolved, re order everything and wait for the mail man to bring it to me. I told him we couldn’t do that since our wedding was 3 weeks away. I told them to just refund our charges for the missing items and we would purchase new items elsewhere.
So…I got home and rechecked the package to make sure everything else was in there. I pulled out or flowers girls dresses and the white was one fine and the right size and color. I kept looking though at the peach one thinking, man that is really pink. Come to find out, it is. It says right on the tag PINK. I check my order form and it says I ordered peach. Hmmm. Also, the two ties are incorrect. So I call back and end up speaking with a different person. Off the bat I asked to speak with a manager because I already knew I was going to be difficult and rude. I had already explained the deal once with the other guy and didn’t feel like telling her and then her transferring me over to a manager and reexplaining it all over again. But since she didn’t want to do that, I told her the story. Long story short, I was on the phone for 1 hour demanding that I have the dress reshipped along with my missing items in expedited shipping that they wouldn’t charge me for. She was incompetent and had to continually put me on ‘hold’ (which meant putting the phone down and walking off to talk with her coworker about last nights party) to find out how to work her computer. Anyway, I know I was rude and mean but I was fed up with the customer service.
Here comes the kicker (and if you’re still reading, I’m sorry that I’m venting but I don’t want someone else to be a sucker like me), she sent me the wrong color dress AGAIN!!! What is it with these people not being able to read. This time I took the now 2 wrong color dresses into the store. The lady and services told me they don’t carry these dresses in peach in any store, in fact they aren’t even made in peach, only pink or dark pink. Hmm then why do you have peach on your website?!?
We paid off our charge card and threw it away. We will not return ever.