PostalAnnex+

I went in to get a passport photo, everything was fine. Two employees made sure everything was correct and guaranteed their work. Perfectly nice place. I saw another employee helping a lady mail her package out of the country, telling her what to expect. I would definitely return.

Condescending little man that owns the place is the #1 reason to avoid Postal Annex on Foothill in Roseville. Let me explain. I had been there before to have a document notarized by an Asian woman not too long ago. I had not signed the document and while she notarized it I said to her, «I figured you needed to watch me sign so I left it open.» And she said it didn’t matter. So this time, same kind of document I mistakenly signed ahead of time, based on what she had told me.
Fast forward to today. Little man immediately told me that I wasn’t supposed to have signed it. So, I tried explaining about my prior visit and why I had signed it ahead of time. He in his condescending little tone said,” Well, I’M the one notarizing it now.” I said okay what would you like me to do. He told me that he would need to attach another sheet I said that is OK. Again he told me I wasn’t supposed to sign it. I asked him if he would like me to sign over it and he in his prickish way said that that would be called «tracing.» At this point, losing my patience, I explained to him that I was trying to verify what he wanted me to do. He replied, «I said that you will have to cross it off and sign… by now I was seeing red, told him, «I heard you,» called him a d! ck, and grabbed my stuff. As I’m walking out he yells. .thanks for the pen. Ya, it’s your pen idiot.

I’m really surprised by the mixed reviews here. I’ve never had an issue at this location. I’m in and out in literally minutes. The people are genuinely nice and kind to me. The prices seem fair, the cost of everything has gone up. I like to support local businesses. They have little knick knacks in their store as well. They should maybe rotate some of their stock, they are selling this spice mix for salads, chicken, etc. etc. and I swear it’s been there since 1992. (It’s by the front register.)

Shipped a package yesterday. Was greeted warmly, helped straight away and out the door very quickly. I will come again when the need arises.

I have never been so outraged and disgusted by a business and it’s owner in all my years! The employees are dim-​witted, lazy and downright dishonest. The owner, Steve, is a condescending, arrogant, unprofessional jerk. He is rude, shifty and unkempt. The guy has no business being anywhere near the public. He is an ignorant, loudmouth liar. Example: He overcharges, mishandles packages and mail, hangs up on customers and is rude and demeaning to everyone. His mommy works with him and it’s obvious that he’s a real mommas boy. A spoiled brat who throws temper tantrums when things don’t go his way. He is by far the most obnoxious person I have ever encountered working in a business. Do yourself a favor and avoid this location of Postal Annex. Steve needs to close his business and find a new career away from the public.

Went to this location today, have done business with this location for over 10 years. I have had great experiences. Today the two ladies were very pleasant and nice, completely took care of my transaction and communicated everything I needed to know to track my packages. I’m impressed with the knowledge and customer service provided form this establishment. Thanks for your great customer service.

Just got completely screwed here. I asked for mailing options, and was given a ridiculously high quote. When I questioned it, I was told it was definitely the cheapest option. I said that in the past it had never cost more than $ 6 to send the exact same item, and she looked at me like I was a liar and didn’t answer. It had to go out this morning, so I was stuck at their mercy… it was a simple task, very clear, very easy… and I got totally screwed. Now that I’m home I have figured out that I was charged more than 2 times what I should have had to pay. Ironically, I was NOT the liar in the store this morning… she was. BEWARE.

The staff at Postal Annex are the best. They are helpful, friendly and really organized. They talk to everyone that comes in with a smile!

I’ve gone here to return Amazon packages before and not had issues but that’s probably because I print out the packing receipt at home and all they need to do is make sure UPS gets it.
I went here today to make color copies that needed to be stapled, and was told I couldn’t do it myself. I’m assuming they do this to make a little more money but I agreed. It saved me the twenty minute drive to Kinko’s. As I removed the staple from my original I told them I wanted the copies stapled. If the man behind the counter was unclear or didn’t hear me say I wanted them stapled just like the original it was his responsibility to ask me. He didn’t. My mistake was being in a hurry and not checking my copies before I left. I came home to find my packets were not stapled and now I need to hunt down a stapler to staple 21 copies. I hesitate to use this place again for making copies and instead stick to using them to ship my Amazon packages back.

Wow, what an unpleasant experience! The person who «helped» me was, I believe, the owner. He was one of the most condescending people I have met in my 54 years. Walking my package across this country, barefoot, over molten lava, would be far preferable to dealing with that jerk. Save yourselves a lot of aggravation and go elsewhere if you need to ship a package.

This is the worst postal store I have ever been to! I dropped of a box containing my mom’s Christmas gift worth over $ 1,200.00 at Postal Annex on December 15^th, 2012. I used the Fed-​Ex online system to print my label and I taped it well to the box. A few days later when I went to track the item, it showed that package never left Postal Annex. I went down to the Postal Annex store on 4010 Foothills Blvd. and talked to Steve (the owner). I asked him what happened to the box I dropped off and all he could do is talk down to me like I was some dog that had defecated on the carpet. He started to get really defensive.
Steve then started to yell at me while customers were in the store «are you stupid? Can’t you look up the tracking online like a normal person instead of wasting my time?» I was shocked to hear this kind of response coming from the owner of the store. He then proceeded to tell me that it wasn’t his fault and maybe next time I should support his store by purchasing the postage from him instead of going directly through Fed-​Ex and maybe this wouldn’t have happened.
I believe that Steve had kept the package for himself because he was mad that I did not buy his overpriced shipping services. I had to put a tracer on the package through Fed-​Ex and they said that most likely since it was never scanned by Fed-​Ex, the owner or someone stole the package out of the store. Steve (the owner) didn’t want to do anything about it. He said tough luck and get out of my store.
This guys business will slowly fail once people find out about the terrible customer service. No one deserves to be treated like this and this is the last postal store that anyone should be visiting. A little tip for anyone out there. Go next door to Bel-​Air, they have an actual USPS store inside with much cheaper prices and friendly staff.

I went to this store to mail my package. and this guy (might be the owner) was so rude and had no customer service skills and was racist. i would never ever come to this store again.
Should have drove to downtown usps instead.

Post office employees provide better customer service on a bad day. Don’t waste your time.

I really don’t like going to the post office, so sometimes I go to this postal annex instead. The employees and owners have always been very courteous, but sometimes the owners move at a snail’s pace. I wish they’d be more upfront about the shipping surcharges. I recently asked about the charges and got a very unclear answer. The only info I was given was «a 46 cent stamp costs 55 cents here». Geez. No wonder I’m always leaving this place feeling ripped off. I understand they have to make money somehow, but I’d be more willing to pay the premium for faster service.

I use this Postal Annex often. The owner and staff are always helpful and accommodating. AND, they have the best greeting cards around… Along with lots of fun novelty items. Even if you aren’t shipping anything, this is a great spot to pick up cards, or a small gift.
I love giving my business to a small businessman who gives great service and values my patronage.

I would give this Postal Annex location (Foothills Blvd, Suite 103) negative stars if i could. The owner of the store was not only incredibly rude and unprofessional, but was borderline in violation of the law. I was prepared to sign up for a mailbox there. Because it was my first time using such a service, I asked questions. The owner was very sensitive to the questions, and starting accusing me of trying to «catch» him in something. He also became very condescending in his responses.
In the end, I decided to take my business elsewhere due to the shocking degree of his rudeness. I took back the papers i had signed so I could shred them, since they contained photocopies of my passport and driver’s license. Given our exchange I did not trust him with it. However, he quickly snatched back the documents and insisted on shredding them himself just to have the upper hand in the situation (ie, to show me it was he who was rejecting me, so to speak). However, I am extremely disturbed that he would go so far as to not allow a customer to take their own very sensitive personal information and dispose of it as they choose, just to prove a point. For that alone I could have called the police and made an identity theft claim, because after our exchange I have no doubt this person would act vindictively.
By the time he grabbed the documents out of my hands, I was already feeling very uncomfortable. I was afraid attempting to get my papers back might lead to a physical confrontation, and i am much smaller than he is. But I am sitting here with the deepest regret at not acting more forcefully to ensure that my information was protected (i think i would have had to call the police right there in the store in order to gain his cooperation), and I hope in writing this others can more effectively assert their rights.
Further, the owner knew I accidentally left my business credit card on the counter and had walked out without it in my haste to leave the store. Luckily, i realized this soon after i left the store and was in the parking lot. The owner made no attempt to go out and let me know that i had left the card, even though he surely was aware of it at the time i walked out. I went back, asked for my card, and he gave it to me with a smug attitude. This person does not truly know what customer service means, and the length he is willing to go to show a customer he does not need their business is borderline in violation of the law. The owner of this store ought to get his franchise license revoked.

I don’t appreciate being talked down to. I dropped off a $ 6,000 package that was a high-​end stereo component that was being returned to a company because it was defective. I brought the 60lb package in with the prepaid label provided by the company already attached. I asked if there was any confirmation or receipt which could be generated to show that I dropped it off. A man (I believe the owner) said that there was nothing he could provide me.
The bad part is that he talked down to me like I was a ten year old kid. «You do you have a copy of your tracking #, right??» «You know how to look up the tracking # on the in-​ter-​net rigggght?»
Is it really too much to ask that I get something showing the package was dropped off??? What if someone came in with a gun and hijacked the store 10 minutes after I left — there would be no proof that I ever even left the package there. I took out my camera to take a photo of my wife next to the package clearly showing the prepaid label and then the owner guy started to act really offended.
Hey moron — next time just SCAN the package so it shows up in the system as being dropped off. That would have taken you all of 20 seconds to accomplish but instead my wife and I will avoid using your store ever again.
As if fedex and/​or other shipping carriers never lose a package or a store never misplaces anything??? Excuse me for not trusting you with $ 6,000 (that I would have been responsible for).

I agree with Catherine R. regarding this particular Postal Annex. I walked into that place in 2011 to have some 4X6 (non-​digital) photos enlarged of my best friend who had just died 3 days before. I needed the photos enlarged for the funeral service and thought a Postal Annex would be suitable for basic enlarging and copying of the photos. After they enlarged one of the photos and made a copy of it to show it to me, I looked at it and realized that this idea wasn’t going to be a good one as the photo didn’t look that great and the cost to have them done there would be too great for such poor picture quality.etc. The man looked at me in very strange way and made some rude comment and appeared to be distraught. I’ve never experienced customer service that way and thought it was strange. I paid him for the service he did with the one photo, took my photos and left very quickly. My prior occupation was a supervising investigator and I’ve developed into a very observant person… there’s something going on with that place or the people who work there.

I recommend my son go to this store to have his college project bound and laminated. The man there, Steve (possibly the owner), said he would try to have it done by 6:30pm and recommended my son call ahead to ensure it was complete. My older son went in to pick up the binder for his brother. The lady working at the store said the order was not complete but she’d do it while my son waited. He said it was no problem that he’d just shop around. He was the only customer in the store other than a woman working on a computer. He told the employee to take her time and not to worry if she needed to help other customers ahead of him because he was not in a rush.
The employee was just about finished when Steve came out and started ranting about the order not being done and that my son should not have come in to get the order without calling. His attitude was very condescending toward both his employee and my son.
When my son came home he told me about the situation and how uncomfortable he was. He said he’d never go back. I called the store and asked for Steve. I told him I was embarrassed at having recommended his store as opposed to Kinkos, not because of the order being delayed but because of the unacceptable treatment. As he got very defensive I kindly told him I was calling simply to give him the feedback because if it were me and that were my store, I’d want to know why I lost a customer. This is the kicker, he really didn’t care! He said no problem, go elsewhere and then hung up on me.
This store deserves to lose business.